Experience

Blarney Woollen Mills

• Ireland
• Retail
• 1 - 100 Employee

• IT Systems Administrator

  • Oct 2022 - Present

  • Providing remote and onsite IT support to the Meadows & Byrne stores nationwide, along with back office users and hotels. • Install and configure software and hardware. • Manage network servers and technology tools. • Set up accounts and workstations. • Monitor performance and maintain systems according to requirements. • Troubleshoot issues and outages. • Ensure security through access controls, backups and firewalls. • Upgrade systems with new releases and models. • Develop expertise to train staff on new technologies. • Build an internal wiki with technical documentation, manuals and IT policies. Show less



PFH Technology Group

• Ireland
• IT Services and IT Consulting
• 300 - 400 Employee

• Technical Support Engineer

  • Dec 2020 - Jul 2022

  • Provide premium quality phone, email, and remote support for customer servers to diagnose and resolve technical issues. • Log tickets and keep records of customer queries. • Analyse call logs to spot common trends and underlying problems. • Update helpdesk documentation so that support information is available and current for each customer. • Testing and fixing faulty equipment. • PC builds and installations. • Communicate activities updates to Service Delivery Manager and fellow Managed Services team members. Show less



Poppulo

• United States
• Software Development
• 300 - 400 Employee

• Research Consultant

  • Jan 2020 - Aug 2020

  • A research endeavour that involved: o Mapping the communication flows of 7 different organisations o Assessing the effectiveness of internal communication practices o Evaluating the technologies used by enterprise organisations o Identifying blockers to effective internal communication. • Produced a 120+ page report. • Conducted interviews with 23 people from 7 different organisations worldwide, spanning multiple industries. • Liaised with clients to analyse internal communication structures and to optimise the software channels and tools used. • The project was received extremely well by Poppulo and they plan to publish it in the future. The research was conducted in partnership with the ISBP Program. Show less



Lidl Ireland

• Ireland
• Retail
• 700 & Above Employee

• Store Assistant

  • Oct 2014 - Aug 2019

  • Packed out stock in a timely and efficient manner • Maintained store cleanliness and hygiene standards • Operated the tills, including cashing up and completing paper work at the start and end of each shift • Worked in a team and on own initiative • Allocated time management efficiently • Interacted with customers in a pleasant, friendly and helpful manner • Handled customers complaints in a professional and diplomatic way • Packed out stock in a timely and efficient manner • Maintained store cleanliness and hygiene standards • Operated the tills, including cashing up and completing paper work at the start and end of each shift • Worked in a team and on own initiative • Allocated time management efficiently • Interacted with customers in a pleasant, friendly and helpful manner • Handled customers complaints in a professional and diplomatic way



Redmond's Hurling and Football Club

• Cork, Ireland

• Bartender

  • Jun 2012 - Jul 2014

  • Managed the bar area • Served customers in a friendly and lively manner • Maintained cleanliness and hygiene standards • Managed the till and handled money from customers • Demonstrated the ability to multi-task at a fast pace while dealing with various situations/individuals. • Managed the bar area • Served customers in a friendly and lively manner • Maintained cleanliness and hygiene standards • Managed the till and handled money from customers • Demonstrated the ability to multi-task at a fast pace while dealing with various situations/individuals.