Eric Fahning
Networking Sales Specialist at Evolving Solutions- Claim this Profile
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Bio
Denny Laufenburger
Eric is one of the top five "customer focused" engineer types with which I've ever been associated. His ability to converse in business application language without overpowering prospects and customers with technical mumbo-jumbo makes him a preferred partner in exploring the "possibilities that come with new technology." He makes it a desirable outcome to understand how technology can be applied to business. Additionally, Eric has great integrity and character and is not misguided by "the deal of the moment". Great Leader!
Denny Laufenburger
Eric is one of the top five "customer focused" engineer types with which I've ever been associated. His ability to converse in business application language without overpowering prospects and customers with technical mumbo-jumbo makes him a preferred partner in exploring the "possibilities that come with new technology." He makes it a desirable outcome to understand how technology can be applied to business. Additionally, Eric has great integrity and character and is not misguided by "the deal of the moment". Great Leader!
Denny Laufenburger
Eric is one of the top five "customer focused" engineer types with which I've ever been associated. His ability to converse in business application language without overpowering prospects and customers with technical mumbo-jumbo makes him a preferred partner in exploring the "possibilities that come with new technology." He makes it a desirable outcome to understand how technology can be applied to business. Additionally, Eric has great integrity and character and is not misguided by "the deal of the moment". Great Leader!
Denny Laufenburger
Eric is one of the top five "customer focused" engineer types with which I've ever been associated. His ability to converse in business application language without overpowering prospects and customers with technical mumbo-jumbo makes him a preferred partner in exploring the "possibilities that come with new technology." He makes it a desirable outcome to understand how technology can be applied to business. Additionally, Eric has great integrity and character and is not misguided by "the deal of the moment". Great Leader!
Experience
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Evolving Solutions
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Networking Sales Specialist
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Nov 2022 - Present
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Cisco
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United States
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Software Development
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700 & Above Employee
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Global Account Manager
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Nov 2020 - Nov 2022
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Client Services Executive
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Mar 2016 - Oct 2020
Supporting Cisco's largest Minnesota customer by representing the full Cisco Services and Support portfolio including Collaboration, Customer Experience, Data Center, Network and Security.In addition to Account Management, I coordinate joint give back activities such as Habitat for Humanity.
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Enterprise Account Manager
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Mar 2014 - Mar 2016
Account Management representing the full Cisco portfolio to Cisco's largest MN Customer
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Technical Solutions Architect - Collaboration and Contact Center
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Mar 2012 - Mar 2014
Led technical sales strategy for both Collaboration and Contact Center Solutions supporting Global Fortune 50 customer
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Consulting Solutions Engineer - Contact Center Sales
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Dec 2005 - Mar 2012
Led technical sales strategy for the following Cisco contact center solutions: UCCE, CVP, ICM, CTI, UCCX in support of Enterprise CustomersTechnical and business acumen includes:- Premise & Cloud based architectures- ACD, IVR, CTI, Reporting, Routing, Desktop- Quality Management and Workforce Management- OmniChannel Interaction (SMS, Social, Email, Voice)- Video Customer Service- Mobile Apps- CRM Integration- Customer Experience Journey Mapping- ROI and TCO analysis- Customer Experience best practices consulting- Technology gap analysis Show less
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Founder/Consultant
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2003 - 2005
Helping customers derive business value through best practice implementations and operations in order to accelerate and fully leverage their investment of Cisco Contact Center solutions. Technologies include: Contact Center Enterprise (CCE) Customer Voice Portal (CVP)Intelligent Contact Manager (ICM) CTIOS Cisco Agent Desktop (CAD) Contact Center Express (CCX) Integrations include: CRM Quality Management Workforce Management Analytics Helping customers derive business value through best practice implementations and operations in order to accelerate and fully leverage their investment of Cisco Contact Center solutions. Technologies include: Contact Center Enterprise (CCE) Customer Voice Portal (CVP)Intelligent Contact Manager (ICM) CTIOS Cisco Agent Desktop (CAD) Contact Center Express (CCX) Integrations include: CRM Quality Management Workforce Management Analytics
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ConvergeOne
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Application Consultant
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2000 - 2003
Develop and deploy Contact Center applications according to customer business and technical requirements leveraging Cisco Contact Center solutions Develop and deploy Contact Center applications according to customer business and technical requirements leveraging Cisco Contact Center solutions
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Manager - Applications and Network Operations
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1997 - 2000
Contact Center Service and Operations owner that led technical team to manage both the applications and infrastructure for the following Contact Center Technologies: Cisco Intelligent Contact Manager (ICM), Cisco CTIOS Desktop, IEX WorkForce Management, Symon Wallboards, Witness Recording and Avaya ACD Contact Center Service and Operations owner that led technical team to manage both the applications and infrastructure for the following Contact Center Technologies: Cisco Intelligent Contact Manager (ICM), Cisco CTIOS Desktop, IEX WorkForce Management, Symon Wallboards, Witness Recording and Avaya ACD
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Education
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1989 - 1992
Iowa State University - Ivy College of Business
BBA, Accounting
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