Experience

Tango

• United States
• Financial Services
• 100 - 200 Employee

• Partner Alliance Manager II, Closed Loop Brands

  • Jul 2022 - Present



Uber

• United States
• Internet Marketplace Platforms
• 700 & Above Employee

• Account Manager

  • Mar 2021 - Jul 2022

  • Trusted advisor/dedicated contact for Atlanta-based restaurant portfolio with ultimate goal of signing partners exclusive to Uber Eats • Owning an unmatched, individualized experience of our top partners by optimizing their financials, marketing efforts, engagement, product adoption, and satisfaction to their business needs and beyond • Providing high quality data sets and presentations to deepen trust/understanding in the product, along with highlighting efficiencies and growth… Show more • Trusted advisor/dedicated contact for Atlanta-based restaurant portfolio with ultimate goal of signing partners exclusive to Uber Eats • Owning an unmatched, individualized experience of our top partners by optimizing their financials, marketing efforts, engagement, product adoption, and satisfaction to their business needs and beyond • Providing high quality data sets and presentations to deepen trust/understanding in the product, along with highlighting efficiencies and growth opportunities via operations, marketing, CRM campaigns, etc. Show less



Postmates by Uber

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Account Manager

  • Apr 2020 - Mar 2021

  • Trusted advisor/main point of contact to our merchant partners optimizing their sales, operations, marketing and expansion all while driving company initiatives • Providing a high-quality, individualized merchant experience on our platform • Exceeding my portfolio's quarterly projections 4 consecutive quarters until acquisition finalized ($20M GMV in 2020) • Coordination with POS aggregators including Ordermark, Chowly, Olo, Otter, etc. to enhance the merchant experience •… Show more • Trusted advisor/main point of contact to our merchant partners optimizing their sales, operations, marketing and expansion all while driving company initiatives • Providing a high-quality, individualized merchant experience on our platform • Exceeding my portfolio's quarterly projections 4 consecutive quarters until acquisition finalized ($20M GMV in 2020) • Coordination with POS aggregators including Ordermark, Chowly, Olo, Otter, etc. to enhance the merchant experience • Providing key data to optimize portfolio via business reviews, analytic reports, etc. • Manager of Postmates' Virtual Kitchen vertical, responsible for our virtual company partners spanning over 12K locations including Nextbite, CloudKitchens, Future Foods, Family Style, Inc. and more • Hired, trained, and executing role completely remote

• Account Associate

  • Aug 2019 - Apr 2020

  • Shared point of contact for 45,000+ merchant partners • Driving and optimizing revenue and profitability of these partners • Department development • Internal workflow and product improvement

• VIP Merchant Support Specialist

  • Jul 2018 - Aug 2019

  Greater Nashville Area, TN • Direct communication and support for Wal-Mart, Panera, 7-11, Sugarfish, & Instacart • Department development • Direct support for 50,000+ partners on the platform • Escalations management • Application & hardware troubleshooting • Merchant payout auditing

• Specialized Agent

  • Jun 2018 - Jul 2018

  Greater Nashville Area, TN • Proactive live order support • Wal-Mart Application Program Interface specialist • Courier route coordinator

• Merchant Support Specialist

  • Apr 2018 - Jun 2018

  Greater Nashville Area, TN • Merchant-courier coordination • Application & hardware troubleshooting • Escalations management



Kemberton, a Revecore Company

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Claims Resolution Coordinator

  • Jan 2017 - Dec 2017

  Greater Nashville Area, TN • Insurance claim resolution • First party medical claims specialist • Patient health information management • Coordination between medical providers and insurance carriers • Account adjudication with attorneys and insurance carriers • Training new employees • Electronic record documentation



Pitchford Elevator Co

• Seasonal Worker

  • 2009 - 2016

  Nashville, IL • Grain assessment and pricing • Operation of heavy machinery • Transporting and delivery of agricultural chemicals • Customer service



Panera Bread

• United States
• Restaurants
• 700 & Above Employee

• Retail Associate

  • Aug 2012 - Sep 2015

  Carbondale, IL • Responsible for initial organization of daily inventory • Executed cashier, barista, and cook duties • Customer service including accurate phone orders • Excelled at managing employee productivity and workloads • Employee of the Month: August 2014



Southern Illinois University, Carbondale

• United States
• Higher Education
• 700 & Above Employee

• Graduation Office Associate

  • Aug 2010 - Apr 2011

  Carbondale, IL • Electronic transcripts and records documentation • Customer service



GDB Paint & Coatings

• United States
• Environmental Services
• 1 - 100 Employee

• Warehouse Associate

  • May 2009 - Jul 2009

  Nashville, IL • Responsible for warehouse inventory and organization