Experience

PIER Group LLC

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Project coordinator

  • Jul 2023 - Present

  Eric joins the PIER Group team bringing many years of experience in customer relations, mentorship, multitasking and interpersonal skills. Relating to many by motivating and seeking common ground in order to make progress and move effectively in a predetermined direction. Eric is excited about bringing all of his professional qualities to PIER Group and growing with the PIER Group family as well as individually. Eric enjoys spending time with family, sound engineering, music, traveling, reading and most of all helping others. Show less



3rdchapel Inc

• Production Manager/Help Desk Support Specialist

  • Jan 2010 - Present

  Working behind the scenes in film, television, radio and video. I play a key role in program production by organizing schedules, budgets and people. I'm also involved at each stage of a program, from initial planning, estimating and scheduling, through filming or recording, and on to final budget and production reports. Provide first level contact and convey resolutions to customer issues. Properly escalate unresolved queries to the next level of support. Ensure proper recording, documentation and closure. Recommended procedure modifications or improvements. Track, route and redirect problems to correct resources. Update customer data and follow up with customers, provide feedback and see problems through to resolution. Utilize excellent customer service skills and exceed customers’ expectations. Show less


AT&T
• United States
• Telecommunications
• 700 & Above Employee
• Retail Sales Consultant

  • Jul 2013 - Apr 2016