Experience

Fath Properties

• United States
• Real Estate
• 1 - 100 Employee

• Co Marketing Coordinator

  • Apr 2017 - Present

  Cincinnati Area, KY



SentriLock, LLC

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Customer Service Representative

  • Aug 2014 - Apr 2017

  West Chester, Ohio • Conducted follow- up and further investigations concerning customer issues that are unresolved. • Demonstrated exceptional customer service regarding product information and troubleshooting. • Received inbound calls and emails from real estate agents concerning lockbox information. • Recognized for contributions to improve the support department morale.



Vivial

• United States
• Software Development
• 400 - 500 Employee

• Inside Sales Representative

  • Aug 2010 - Aug 2014

  Moraine, OH • Proposed customer solutions that met the customers marketing and advertising needs. • Prepared and delivered sales proposals/presentations and followed up with key decision makers. • Completed required Customer Service Agreements, reports and other paperwork in a timely manner and in accordance with Company policy. • Utilized the company's CRM on a daily basis, scheduled and documented activities, and developed prospective customer profiles.



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Representative

  • Oct 2007 - May 2009

  Blue Ash, Ohio • Attended both formal and informal training to better understand the retail store operations and keep up with company, market, and industry trends. • Analyzed customer needs and presented value-added solutions. • Supported daily business operations, including processing customer transactions and auditing cash receipts daily.



Talbert House

• United States
• Mental Health Care
• 400 - 500 Employee

• Security Practitioner

  • May 2006 - Sep 2007

  Lebanon, Ohio • Assisted with self-administration of medication and maintained documentation. • Observed, investigated abnormal situations, reported findings, and took action as appropriate to job role. • Operated vehicle to transport clients as required (e.g. hospital, doctors offices, other medical facilities, court hearings, placement). • Managed between eight to ten employees, through first, second and third shift. • Ensured guidelines and policies were regularly updated, met and enforced… Show more • Assisted with self-administration of medication and maintained documentation. • Observed, investigated abnormal situations, reported findings, and took action as appropriate to job role. • Operated vehicle to transport clients as required (e.g. hospital, doctors offices, other medical facilities, court hearings, placement). • Managed between eight to ten employees, through first, second and third shift. • Ensured guidelines and policies were regularly updated, met and enforced. • Performed urine screens, intake and current residents. Show less