Release of Information Specialist

• Apr 2021 - Present

Client Service Representative

• Jan 2019 - Apr 2021

Processing requests for Medical Records from patients and Lawyers. Printed medical bills to be certified to be released to the requester. Answering phone calls from Patients and Requesters and providing information on how to request and get their medical records or updates on their requests. Assisting and printing records for Patients that walk into the Hospital to request their Medical Records. Replying to E-Mail messages from requestor about request they submitted. Processing mail that is sent into the facility to facilitate the release of information being requested. Training staff on the process of processing certified requests. Show less

File Clerk

• Jan 2018 - Feb 2018

Processed returned prescription medications from patients and hospitals for credit through CVS Health. Separating prescription medications for disposal based on FDA Guidelines. Filing paperwork for picked up prescription medications to be delivered to patients and hospitals along with the paperwork for the returned prescription medications for credit and disposal. Processed returned prescription medications from patients and hospitals for credit through CVS Health. Separating prescription medications for disposal based on FDA Guidelines. Filing paperwork for picked up prescription medications to be delivered to patients and hospitals along with the paperwork for the returned prescription medications for credit and disposal.

Technical Support Representative

• Mar 2010 - Jun 2017

Answering inbound calls for Frontier, Frontier Satellite, Activation's, Web-hosting, Consolidated, Centurylink, and Fairpoint internet service provider calls. Mentored new hire trainees for Frontier. Took Supervisor calls, and handled Supervisor callbacks. Created several training documents, forms, and spreadsheets utilizing Google Docs that are still in use today. Answering inbound calls for Frontier, Frontier Satellite, Activation's, Web-hosting, Consolidated, Centurylink, and Fairpoint internet service provider calls. Mentored new hire trainees for Frontier. Took Supervisor calls, and handled Supervisor callbacks. Created several training documents, forms, and spreadsheets utilizing Google Docs that are still in use today.

Data Entry Clerk

• Jan 2009 - May 2009

Processed information provided for Children's Health Insurance applications. Verified qualification for coverage. Researching and Validating information pertaining to the value of property related to each application. Processed information provided for Children's Health Insurance applications. Verified qualification for coverage. Researching and Validating information pertaining to the value of property related to each application.