Eric DerManouelian

Assistant Manager Technical Support at Intelifi Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
US
Languages
  • English -

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Credentials

  • Certificate of Completion - Specialization in Producing & Directing
    Vancouver Film School
    Aug, 2014
    - Oct, 2024
  • FCRA Basic Certification
    PBSA

Experience

  • Intelifi Inc.
    • Assistant Manager Technical Support
      • Apr 2015 - Present

      • Processing over 500 customer support tickets on a weekly basis • Providing tier-2 tech support through email, live chat and phone • Training new staffing companies how to use our proprietary software • Handling confidential information pertaining to a large number of individuals • Processing over 500 customer support tickets on a weekly basis • Providing tier-2 tech support through email, live chat and phone • Training new staffing companies how to use our proprietary software • Handling confidential information pertaining to a large number of individuals

  • Airtime
    • United States
    • Advertising Services
    • 1 - 100 Employee
    • Customer Support Specialist
      • Jan 2012 - Aug 2012

      • Screen video chat history for violations against Terms of Service • Report software defects / Alpha testing • Generate daily reports on any abnormal traffic • Screen video chat history for violations against Terms of Service • Report software defects / Alpha testing • Generate daily reports on any abnormal traffic

  • ExitReality
    • Software Development
    • Community Manager
      • Aug 2009 - Dec 2011

      • Coming up with new innovated ideas to boost business • Working with a team in order to run a smooth operation • Assisting new users in becoming familiar with our product • All previous responsibilities listed under Doppelganger Studios • Coming up with new innovated ideas to boost business • Working with a team in order to run a smooth operation • Assisting new users in becoming familiar with our product • All previous responsibilities listed under Doppelganger Studios

  • Doppelganger
    • Design Services
    • Moderator
      • Aug 2006 - Jul 2009

      • Moderating user conduct within a 3D video game • Assisting new users to become familiar with our game and its features • Coming up with new and innovative ideas to boost business • Moderating user conduct within a 3D video game • Assisting new users to become familiar with our game and its features • Coming up with new and innovative ideas to boost business

Education

  • Vancouver Film School
    Certificate, Film Production
    2013 - 2014
  • Metropolitan Arts & Tech
    High School Diploma, Film, Art, Technology
    2006 - 2009

Community

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