Customer Success Manager Team Lead

• Mar 2023 - Present

Customer Success Manager

• Mar 2021 - Mar 2023

-Responsible for hitting retention and expansion goals across the territory-Working with Superintendents, Curriculum Coaches, System Managers, Principals, and Teachers to ensure a successful implementation of print and digital materials-Collaborating across teams to achieve goals and customer success-Maintaining a calendar of regular outreach that includes implementation calls, curriculum reviews, and budgeting outreach -Helping schools understand the value of handwriting as an essential skill to student growth and success Show less

Lead Account Manager at IXL Learning

• Mar 2016 - Mar 2021

-Consistently hit revenue and expansion goals year over year-Leading a team of four account managers to retain customers and hit renewal targets-Work with customers in my territory to ensure successful renewal-Work across teams to ensure successful product implementation and usage-Lead monthly team meetings and one on one meetings with team members to promote growth and development-Utilize salesforce lightning, office suite, and g-suite to maintain records

Senior Account Manager

• Jun 2018 - Jun 2019

Renewal Specialist

• Mar 2016 - Jun 2018

Sales Manager

• Jun 2012 - Mar 2016

My responsibilities include: -selling diverse durable medical equipment to homeowners and businesses. -working with businesses to help them achieve ADA compliance in their new or existing buildings. -managing a team of employees and providing ongoing training and support. -salesperson of the year 2014-2015 My responsibilities include: -selling diverse durable medical equipment to homeowners and businesses. -working with businesses to help them achieve ADA compliance in their new or existing buildings. -managing a team of employees and providing ongoing training and support. -salesperson of the year 2014-2015

Realtor

• Mar 2010 - Jul 2012

Tasks Include: -Independently developing a marketing plan and executing it so as to attract new business as well as retain existing clients. -Using a variety of prospecting techniques including cold calling, oral presentations and direct sales. -Maintaining a NC Real Estate License Tasks Include: -Independently developing a marketing plan and executing it so as to attract new business as well as retain existing clients. -Using a variety of prospecting techniques including cold calling, oral presentations and direct sales. -Maintaining a NC Real Estate License

Teacher

• Aug 2007 - Jun 2012

As a middle school teacher my responsibilities included: -Preparing and executing lessons plans -Maintaining accurate records and prepared individualized education plans when necessary -Working with a team to achieve schools goals As a middle school teacher my responsibilities included: -Preparing and executing lessons plans -Maintaining accurate records and prepared individualized education plans when necessary -Working with a team to achieve schools goals