Salesforce Administrator

• Apr 2023 - Present

Senior Salesforce Administrator

• Jun 2017 - Apr 2023

Lead analyst, administrator, and developer for a custom Salesforce org with 200+ users. Guides product roadmap by collaborating with stakeholders to translate agency priorities into system requirements, managing critical maintenance tasks, and identifying key opportunities for enhancements and refactoring. Builds Salesforce solutions to support business objectives, including: automation with declarative tools like visual workflow and approval processes; automation with Apex triggers and support classes; and data structures (custom objects, fields, and formulas). Maintains support infrastructure and processes for a diverse user base, from front-line staff to executives, whom have a broad range of technical expertise. Salesforce technical liaison for internal stakeholders, vendors, and development partners. Supports data pipelines for data integrations, data cleansing, and business intelligence systems. Show less

Project Manager

• Sep 2016 - May 2017

Analyzed customer requirements to develop solutions that solved business problems and drove product adoption. Worked with internal specialist teams to test software features and resolve issues for customers in end-user and governance roles. Evaluated data and developed reports using SQL, Looker, and MS Excel. Analyzed customer requirements to develop solutions that solved business problems and drove product adoption. Worked with internal specialist teams to test software features and resolve issues for customers in end-user and governance roles. Evaluated data and developed reports using SQL, Looker, and MS Excel.

IT Analyst

• Nov 2011 - May 2013

Executed IT projects in the context of widespread systems integration and consolidation initiatives. Worked with a remote development team to maintain an internal knowledge management application and an external customer-facing product portal. Maintained legacy reporting systems implemented in MySQL, PHP, and Excel. Fulfilled ad-hoc requests for operational data extractions and reports. Executed IT projects in the context of widespread systems integration and consolidation initiatives. Worked with a remote development team to maintain an internal knowledge management application and an external customer-facing product portal. Maintained legacy reporting systems implemented in MySQL, PHP, and Excel. Fulfilled ad-hoc requests for operational data extractions and reports.

Database Consultant and Customer Support Administrator

• Sep 2009 - Nov 2011

Built databases to track research operations and outcomes data. Managed end-user support operations and systems in Salesforce. Initiated a project to codify technical support resources and procedures. Developed processes to integrate local database systems with Salesforce. Provided customer-facing technical support for hardware and software. Built databases to track research operations and outcomes data. Managed end-user support operations and systems in Salesforce. Initiated a project to codify technical support resources and procedures. Developed processes to integrate local database systems with Salesforce. Provided customer-facing technical support for hardware and software.

Intern

• Oct 2007 - Mar 2008

Assisted with preparation of research proposals, publications, and presentation materials. Performed light website administration. Assisted with preparation of research proposals, publications, and presentation materials. Performed light website administration.