Experience

Engage ESM, an Eviden Business

• United Kingdom
• IT Services and IT Consulting
• 200 - 300 Employee

• Senior Engineer

  • Mar 2022 - Present



Glidepath

• ServiceNow ITOM Consultant

  • Sep 2021 - Apr 2022

  ServiceNow Discovery and CMDB implementation and management. ServiceNow Discovery and CMDB implementation and management.



Circle K

• Retail
• 700 & Above Employee

• ServiceNow ITOM Engineer

  • Mar 2019 - Aug 2021

  ServiceNow platform implementation. Focused on the ITOM modules, Discovery, Event Management, Service Maps and CMDB management. Implemented ServiceNow ITSM platform for Circle K globally. My focus was on Discovering network assets, Servers, network devices, vSphere, Nutanix, Storage servers, Cloud servers and other infrastructure. Enforcing CMDB Health initiatives. Also leveraged ServiceNow EADM feature to provide application maps. Additionally, worked on Service Mapping with some key applications.

• Senior System Engineer

  • Jan 2004 - Mar 2019

  2004 - 2019 Server team• Led the design, building and deployment of a Retail specific accounting application with multiple environments (Production, DR and Test/Dev) involving several technologies including Citrix, Web and SQL servers as well as Load Balancers. Most systems were virtualized using vSphere infrastructure.• Planned and implemented a four Forest Trust relationship between four isolated Forests. Planned and interconnected a full DNS hierarchy for full name resolution across all environments.• Manage Active Directory, Citrix, and NetIQ AppManager (monitoring) environments.• Planned and deployed initial VMWare vSphere infrastructure includes 2 datacenters with a total of 14 VMware hosts running over 125 VM’s. • Promoted virtual migrations with over 30 legacy servers, saving the company time and management costs associated with old retired/unsupported hardware. • Designed, built and deployed an isolated Credit Card DMZ environment using Citrix and WYSE terminals to secure daily credit card re-processing. Involved in annual PCI and SOX audits.• Involved in planning and moving servers to a Disaster Recovery data center. Worked and coordinated with application owners to install/configure applications at DR location. Worked with DBA’s to setup database replication.



Tosco

• Lead Systems Administrator

  • Jan 1999 - Dec 2003

  Lead Systems Administrator• Windows server Support includes deployment, maintenance, upgrades, Service packs, backups and server problem resolution• Deployment of Disaster Recovery site with over 20 servers and related systems.• Coordinated the move of all Windows servers to new data center while maintaining key applications and systems for the business. This project included the “split” of Active Directory from sell off.• Management of Active Directory. Includes setup, maintaining/monitoring/replication/trust relationships/OU Structures and security.• Experience with HP/IBM xSeries servers including Bladecenters.