Data Management Team Lead

• Aug 2015 - Present

● Management of weekly work Queue with a proven ability to meet tight deadlines in high­stress situations.● Providing sales team with data analytics● Entering job instruction into work orders● Manipulation of customer data through Microsoft Excel● Use of pivot tables, v­lookup, multiple file formats, multiple worksheets within Microsoft Excel● Moving and maintaining data files between internal server locations● Ensure dealership provided data via a secure online submission is received and contains all pertinent information● Conquesting data for customers through 3rd party vendors● Creation and organization of paperwork to provide to production floor and USPS● Working within USPS Business Customer Gateway● Composition of letter and marketing material through the use of adobe InDesign● Outputting data and InDesign files through XMpie by Xerox● Process dealer data through list generation software● Providing any necessary support to the rest of the data team and other internal departments.● Through the use of multi­tasking, extreme attention to detail, and problem solving skills­­­ensure minimal process to printerrors

Client Services

• Nov 2016 - Mar 2017

Customer Service Representative

• Feb 2015 - Aug 2015

● Interaction with customers and sales via phone, e-mail, and fax● Processing requests for quotations, order entry and product questions in a timely fashion● Ensuring accurate order entry and timely feedback● Cultivating relationships with regular customer base and DGI sales force● Performing within operational metrics● Expansion and application product knowledge● Problem solving and troubleshooting● Strong listening skills with the ability to empathize with customers.● Practicing a thorough, organized and systematic in approach to work.● Use of strong verbal and written communication skills.● Establishing and maintaining effective working relationships with customers.● Ability to manage self in a fast paced business environment.● Critical thinking and problem solving with ability to think outside the box● Working with Microsoft Office 365 program suite, Cisco Phone systems, Windows 7, inventory and order entry systems

Postal Solutions Service Representative

• Sep 2011 - Jan 2015

● Supporting Clients’ mailing efforts through knowledge of the United States Postal Services regulations and processes.● Organizing and maintaining an efficient workload● Understanding Quad manufacturing, distribution capabilities, and constraints.● Using professional communications skills in communicating with both external and internal clients● Internally coordinating client print and mailing efforts across multiple departments● Problem resolution between Quad/Graphics/Clients/USPS● Providing feedback and support for new processes and program rollouts.● Managing mailing projects from inception to completion with follow up analysis● Assist customers in achieving marketing objectives● Assisting in the creation and feedback of newly implemented Standard Operating Procedures● Providing support within the department for new rollouts and Standard Operating Procedures● Helping department navigate acquisitions and the movement of workloads● Participating in continual training and education

Correctional Officer

• Apr 2010 - Aug 2011

● Maintaining jail security through the use of verbalization skills coupled with physical alternatives● Professional communication within the department and with the public● Keeping inmates safe and secure as outlined in official policy and procedures.● Writing clear and concise reports● Creating and maintaining logs of daily activities and happenings● Conflict resolution and prevention● Ability to recall details of events for reporting and analysis● Participating in ongoing training and education

Delivery Coordinator

• May 2006 - Apr 2010

● Maintaining a knowledge of department products and services offered● Responsible for creating and achieving sales goals● Merchandising Product within department● Maintaining/working within an inventory system● Providing top notch guest service● Using professional communication both in selling product and problem resolution● Coordinating deliveries of product from store location to guest ‘s home● Maintaining a positive relationship between contracted delivery haulers and Menards

Small Business Operations

• Aug 2002 - Jun 2009

● Management of small online business with no direct supervision● Remote worksite● Maintaining and Communicating Inventory levels● Coordinating shipping and receiving of product through the USPS and UPS ● Management of small online business with no direct supervision● Remote worksite● Maintaining and Communicating Inventory levels● Coordinating shipping and receiving of product through the USPS and UPS