Eric Clayman

IT Service Delivery Technician at Essex Partnership University NHS Foundation Trust
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Contact Information
us****@****om
(386) 825-5501
Location
Milton Keynes, England, United Kingdom, UK
Skills

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Bio

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Experience

  • Essex Partnership University NHS Foundation Trust
    • United Kingdom
    • Hospitals and Health Care
    • 700 & Above Employee
    • IT Service Delivery Technician
      • Mar 2018 - Present

  • CDW
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • IT Service Delivery Analyst
      • Dec 2017 - Mar 2018

  • Just IT Ltd.
    • London, United Kingdom
    • IT Service Delivery Analyst
      • Oct 2016 - Apr 2017

  • Unisys
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • IT Service Delivery Analyst
      • Feb 2016 - Aug 2016

  • Computer center (Networkrail)
    • Milton Keynes, United Kingdom
    • IT Service Delivery Analyst
      • Jul 2015 - Dec 2015

  • BHS
    • United Kingdom
    • Retail
    • 700 & Above Employee
    • Service Delivery Analyst
      • Dec 2012 - Jun 2015

      • Providing customer care to up to 100 clients daily whilst communicating face to face • Troubleshooting networking issues and supporting users remotely. • Receiving inbounds calls and logging into the system. • Managing customer accounts via the company’s bespoke system software • Responding to an average of 100 enquiries per day via phone, email and written correspondence which greatly enhanced my organisational and time management skills • Accurately inputting sensitive financial data onto system for analysis, utilising a keen eye for detail and understanding of data protection • Repairing computers and installing applications. • Experience in supporting users remotely via telephone and Desktop • Experience in troubleshooting Microsoft office products. Show less

  • Milton Keynes Credit Union Ltd.
    • Milton Keynes, United Kingdom
    • IT Service Delivery Analyst
      • Aug 2010 - Nov 2012

      • Dealing with up to 100 customer calls a day and responding to enquiries using excellent listening and communication skills • Updating and manipulating Excel spreadsheets for data logging • Liaising with colleagues within a team of 4 to effectively administer scheme information • Monitoring product delivery progress and adhering to strict SLA’s to ensure products were delivered on time • Generating and ordering unique stock as a result of specific customer demand • Working flexible hours where I often worked different shift patterns including weekends Show less

Education

  • The University of Northampton
    Master’s Degree, Information Technology (Msc. IT Service Management)
    2008 - 2010
  • The University of Northampton
    Master of Business Administration (MBA), Business, Management, Marketing, and Related Support Services
    2004 - 2006

Community

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