Experience

Providence College

• United States
• Higher Education
• 700 & Above Employee

• Technology Services & Application Support Specialist

  • Sep 2015 - Present

  ● Deliver primary technical support for Providence College Faculty and Staff. ● Provide break-fix hardware and software support, Able to troubleshoot remotely. ● Support, Mac, Mobile devices, troubleshooting Wi-Fi connectivity, and company support applications. ● Configuration of client's equipment to connect to the Internet via modem/DSL Router. ● Support, and upgrade as well as other basic hardware, software, and network troubleshooting tasks. ● Able to work independently and efficiently to meet deadlines ● Able to promptly answer support related email, phone calls, and other electronic communications



Zensar Technologies

• IT Remote Support Specialist

  • Jan 2011 - Sep 2015

  ● Deliver primary technical support for Sunovion Pharmaceuticals Inc. ● Provide break- fix hardware support, shrink-wrap and proprietary software installation. ● Support, iPad troubleshooting Wi-Fi connectivity and company support applications. ● Configuration of client's equipment to connect to the Internet via modem/DSL Router. ● Support, and upgrade as well as other basic hardware, software and network troubleshooting tasks. ● Able to work independently and efficiently to meet deadlines ● Able to promptly answer support related email, phone calls and other electronic communications



Fidelity Investments

• United States
• Financial Services
• 700 & Above Employee

• Sr. Regional Desktop Support

  • Feb 2001 - Jun 2010

  Primary Responsibilities: Hardware: • Desktop and laptop hardware support • General Hardware Inventory control (Desktops, laptops, printers, phones, PDA's and wireless devices) • Loaner/Training laptop inventory, build, deploy and support • Remote support of devices that can connect to the network to be used for VPN • Hardware Recycling • Hardware proof of concept research • Desktop, laptop, PDA, printer and phone deployment • Computer and telephone moves • Hardware refresh\repurposing • Network patching and 1st level support Software: • Desktop and laptop software support – Windows XP Operating Systems • Virtual machine configuration and support • Laptop encryption and decryption • Desktop system builds • Desktop backups and restores System Administration: • New hire setup • Create, delete, and manage accounts in AD • Manage remote access accounts • Exchange administration and 1st level support