Eric Christopher Hakanson
Principle Product Manager at ZoomInfo- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Yun Jin Rho
I have been working with Eric for about 3 years as part of Pearson's Efficacy research projects. In different parts of the business, the collaboration efforts that we have made were very successful for planning and executing efficacy research for IT products. From the collaboration with him, I have to say that he is very sharp and strategic as a product manager. He can easily analyze what caused problematic outcomes and suggest ways to make things right. He is also very good at prioritizing complicated tasks for efficient work processes. He is always professional and respectful of his colleagues. I can list numerous positive aspects about him, but these are the things that I want to highlight.
David Ding
Eric is one of the best managers that I've worked for who fully understands every aspect of the product and particular business industry. He also consistently leads you towards the right track for improvement. With extensive experience in executive sales, Eric exhibits strong interaction skills and leadership personality. Other than that, as one of the leading product managers in Pearson, Eric is the master of the product that he is running and always motivates the whole team to achieve high and beyond objectives. Eric is the go-to person for any problems regarding either a particular product or sales team feedback.
Yun Jin Rho
I have been working with Eric for about 3 years as part of Pearson's Efficacy research projects. In different parts of the business, the collaboration efforts that we have made were very successful for planning and executing efficacy research for IT products. From the collaboration with him, I have to say that he is very sharp and strategic as a product manager. He can easily analyze what caused problematic outcomes and suggest ways to make things right. He is also very good at prioritizing complicated tasks for efficient work processes. He is always professional and respectful of his colleagues. I can list numerous positive aspects about him, but these are the things that I want to highlight.
David Ding
Eric is one of the best managers that I've worked for who fully understands every aspect of the product and particular business industry. He also consistently leads you towards the right track for improvement. With extensive experience in executive sales, Eric exhibits strong interaction skills and leadership personality. Other than that, as one of the leading product managers in Pearson, Eric is the master of the product that he is running and always motivates the whole team to achieve high and beyond objectives. Eric is the go-to person for any problems regarding either a particular product or sales team feedback.
Yun Jin Rho
I have been working with Eric for about 3 years as part of Pearson's Efficacy research projects. In different parts of the business, the collaboration efforts that we have made were very successful for planning and executing efficacy research for IT products. From the collaboration with him, I have to say that he is very sharp and strategic as a product manager. He can easily analyze what caused problematic outcomes and suggest ways to make things right. He is also very good at prioritizing complicated tasks for efficient work processes. He is always professional and respectful of his colleagues. I can list numerous positive aspects about him, but these are the things that I want to highlight.
David Ding
Eric is one of the best managers that I've worked for who fully understands every aspect of the product and particular business industry. He also consistently leads you towards the right track for improvement. With extensive experience in executive sales, Eric exhibits strong interaction skills and leadership personality. Other than that, as one of the leading product managers in Pearson, Eric is the master of the product that he is running and always motivates the whole team to achieve high and beyond objectives. Eric is the go-to person for any problems regarding either a particular product or sales team feedback.
Yun Jin Rho
I have been working with Eric for about 3 years as part of Pearson's Efficacy research projects. In different parts of the business, the collaboration efforts that we have made were very successful for planning and executing efficacy research for IT products. From the collaboration with him, I have to say that he is very sharp and strategic as a product manager. He can easily analyze what caused problematic outcomes and suggest ways to make things right. He is also very good at prioritizing complicated tasks for efficient work processes. He is always professional and respectful of his colleagues. I can list numerous positive aspects about him, but these are the things that I want to highlight.
David Ding
Eric is one of the best managers that I've worked for who fully understands every aspect of the product and particular business industry. He also consistently leads you towards the right track for improvement. With extensive experience in executive sales, Eric exhibits strong interaction skills and leadership personality. Other than that, as one of the leading product managers in Pearson, Eric is the master of the product that he is running and always motivates the whole team to achieve high and beyond objectives. Eric is the go-to person for any problems regarding either a particular product or sales team feedback.
Credentials
-
Applied Data Science Program
MIT Professional EducationJan, 2023- Nov, 2024 -
Confronting Bias: Thriving Across Our Differences
LinkedInJan, 2021- Nov, 2024 -
Certified SAFe® 5 Agilist
Scaled Agile, Inc.Nov, 2020- Nov, 2024 -
Certified SAFe® 4 Agilist
Scaled Agile IncMay, 2019- Nov, 2024 -
SAFe® 4 Certified Agilist
Scaled Agile, Inc.Jul, 2017- Nov, 2024
Experience
-
ZoomInfo
-
United States
-
Software Development
-
700 & Above Employee
-
Principle Product Manager
-
Sep 2021 - Present
-
-
-
Homesite Insurance
-
United States
-
Insurance
-
700 & Above Employee
-
Group Digital Product Manager
-
Apr 2020 - Sep 2021
-
-
-
SimSpace
-
United States
-
Computer and Network Security
-
100 - 200 Employee
-
Product Manager
-
Jun 2019 - Apr 2020
-
-
-
Pearson
-
United Kingdom
-
Education
-
700 & Above Employee
-
Senior Product Manager, MyLabs
-
Apr 2016 - Jun 2019
Drive results for development and execution of courseware solutions for 600k users in six academic domains, 25 product lines, and 300 digital publications, representing a value of $100K revenues annually. With promotion, act in role with a significant increase in the number of product lines managed. Utilize product analytics, user focus groups and stakeholder interviews to research new product models and technological developments. Forge and foster vendor relationships, including creation and… Show more Drive results for development and execution of courseware solutions for 600k users in six academic domains, 25 product lines, and 300 digital publications, representing a value of $100K revenues annually. With promotion, act in role with a significant increase in the number of product lines managed. Utilize product analytics, user focus groups and stakeholder interviews to research new product models and technological developments. Forge and foster vendor relationships, including creation and review of RFPs and collaboration with offshore development teams throughout Southeast Asia. Deliver ongoing sales support. Key Achievements: ⇨Define objectives and develop and implement strategies for product launch and management, ensuring product lifecycle alignment with portfolio investment strategy. ⇨Create product roadmaps and obtain executive sponsorships. Manage software development programs that exceed $3M per year in annual investment. ⇨Launched MyLabs IT for Office 2016 ahead of schedule and on budget with 97% user conversion from previous software version. Achieved standard NPS category scores doubling semester over semester. Led user- interface redesign initiative for a legacy platform, secured close to $1M for funding, and shipped on schedule. . MyLabs for Office 2019 version currently on progress and on schedule. ⇨Championed the adoption of industry application integration standards, including the allocation of resources to upgrade platform infrastructure. Currently managing a new third-party partnership scheduled to launch in mid-2019. ⇨Spearheaded design, development, and execution of content development platform for HTML5 simulations of Microsoft Office. Reduced internal failure rate by 50% and increased output velocity by 20%. Created first User Acceptance Testing processes to achieve faster customer feedback. ⇨Led portfolio development initiatives focused on expansion of Microsoft Excel assessment engine to five new higher education markets.
-
-
Senior Product Strategy Manager
-
Apr 2012 - Jun 2019
Delivered exceptional outcomes for courseware solutions focused on Information Technology and Office Productivity Application training. Supported global sales organization of 500+ employees by collaborating with a cross-functional team comprised of 30+ developers, 100 technical developers and four marketers. Managed business line with a user base of 450k students in 2400 institutions located in 14 countries, with annual revenues of $70M. Key Achievements: ⇨Launched MyLab for Office… Show more Delivered exceptional outcomes for courseware solutions focused on Information Technology and Office Productivity Application training. Supported global sales organization of 500+ employees by collaborating with a cross-functional team comprised of 30+ developers, 100 technical developers and four marketers. Managed business line with a user base of 450k students in 2400 institutions located in 14 countries, with annual revenues of $70M. Key Achievements: ⇨Launched MyLab for Office 2013, resulting in 100% user base upgrade from previous versions. ⇨Implemented market’s first cloud-based MS Office training and assessment simulation activity, using HTML5. ⇨Introduced market’s first content authoring tool, allowing educators to create automatically-graded student projects in a courseware product. Implemented use internally for content development, decreasing cost per unit by more than 60% and increasing project output by more than 130%. ⇨Improved process for resolution of customer technical support escalations. Also initiated product usability improvements, resulting in a five-percent decrease in annual customer support incidents in 2014.
-
-
Digital Account Executive
-
Mar 2010 - May 2012
Directed activities of 80 front-line sales representatives in four-state territory. Blasted past goals, achieving double digit revenue growth averaging $25M for both planning years. Managed profit growth and budget for custom digital solutions in all Pearson markets, at an average of 750 projects per year within a portfolio of 2000 salable products.
-
-
Field Representative
-
Feb 2007 - Mar 2010
Sold web-based solutions and text books to more than 40 disciplines. ⇨Consistently achieved double-digit revenue growth in $5M territory.
-
-
Education
-
2015 - 2018
Boston University Questrom School of Business
Master of Business Administration (M.B.A.), Strategy & Innovation -
2002 - 2006
Dickinson College
International Studies, Western Europe -
1998 - 2002
Glastonbury High School
Community
