Experience

ESAME PHARMACEUTICAL BUSINESS SCHOOL

• Spain
• Pharmaceutical Manufacturing
• 1 - 100 Employee

• Office Manager

  • Oct 2021 - Present

  Answering the phone, taking messages and redirecting calls to respective offices Greeting clients and students, setting a positive office atmosphere Organising, maintaining and updating files and records (Excel) Manage emails Recording meeting minutes and dictations Performing an inventory of office supplies and order of need Answering the phone, taking messages and redirecting calls to respective offices Greeting clients and students, setting a positive office atmosphere Organising, maintaining and updating files and records (Excel) Manage emails Recording meeting minutes and dictations Performing an inventory of office supplies and order of need



What's Up! Living English

• Spain
• Business Skills Training
• 100 - 200 Employee

• Administrative Receptionist

  • Mar 2022 - Aug 2023

  Managing contracts, accounting Greeting students, manage emails and shipments Receiving incoming calls Managing contracts, accounting Greeting students, manage emails and shipments Receiving incoming calls



Autónomo

• Barcelona, Cataluña, España

• Teacher of Spanish

  • Jan 2021 - Feb 2022

  Teaching Spanish as a foreign language Teaching Spanish as a foreign language



Diputació de Barcelona

• Spain
• Government Administration
• 700 & Above Employee

• Technical Support Agent

  • Jan 2021 - Sep 2021

  Sustainable development program organised by Diputació de Barcelona: Proactive outreach of nearby city halls, organisations and institutions via cold calling Built up a portfolio of associations in order to check and organise tourist events Managed inbound calls, inbound and outbound mails Sustainable development program organised by Diputació de Barcelona: Proactive outreach of nearby city halls, organisations and institutions via cold calling Built up a portfolio of associations in order to check and organise tourist events Managed inbound calls, inbound and outbound mails



Barcelona City Council

• Spain
• Government Administration
• 700 & Above Employee

• Bilingual Customer Service Representative- Barcelona City Hall

  • Nov 2019 - Dec 2020

  Processed registrations of new residents: checked internal and external documentation Managed queries, appealed fines Attended inbound calls Offered information to citizens about the events of the city Processed registrations of new residents: checked internal and external documentation Managed queries, appealed fines Attended inbound calls Offered information to citizens about the events of the city