Loan Processor

• Nov 2021 - Present

• Communicate effectively with all parties including the customer, the sales associate, underwriting, closing, the title company, and the builder • Maintaining processing pipeline to company standards, while keeping documentation current and accurate • Manage personal production and ensure closings are handled appropriately and timely • Work with loan officers and underwriters to process loans efficiently, while consistently meeting high customer service levels • Communicate effectively with all parties including the customer, the sales associate, underwriting, closing, the title company, and the builder • Maintaining processing pipeline to company standards, while keeping documentation current and accurate • Manage personal production and ensure closings are handled appropriately and timely • Work with loan officers and underwriters to process loans efficiently, while consistently meeting high customer service levels

Loan Processor

• Jul 2020 - Nov 2021

Manage pipeline of loans within required performance standards within closing and rate lock expiration time frame  Obtain and review customer documents, clear conditions appropriate with authority level, order/follow-up with vendors and third parties to obtain documents in timely manner  Submit loans to underwriting for conditional review and full approval, once all conditions are met and validated  Consistently maintains monthly performance requirements regarding production, compliance/regulatory requirements, and customer satisfaction Show less

Customer Relationship Specialist

• Apr 2018 - Jul 2020

Effective communication with clients, brokers, contractors, appraisers, insurance and title agents to create and maintain a good working relationship when handling complicated issues  Maintains efficient pipeline management by processing files that include lines of credit and investment properties  Coordinates with account executives and underwriting teams throughout the on-boarding, underwriting and closing processes  Ensure all documentation in the file is consistent and meets guidelines. Review and analyze asset statements, tax returns, property and liability insurance, title, purchase contracts and closing disclosures Show less

Loan Processor

• Jul 2016 - Apr 2018

Communicate effectively and timely with all homebuilding divisional staff, including the Sales Counselors and Closing Coordinators  Maintaining processing pipeline to company standards, while keeping documentation current and accurate  Conduct activities in conformity with federal, state, and local laws, as well as compliance with Company rules/regulations  Work with loan officers and underwriters to process loans efficiently, while consistently meeting high customer service levels Show less

Loan Processor

• Jul 2015 - Jul 2016

Motgage Loan Processor

• 2011 - 2012

• Worked with loan officers to process mortgage loans and communicated directly with underwriters to ensure loans submitted fit within investor, FHA, and VA guidelines • Set-up and coordinated third-party work (title, homeowner’s insurance, verbal and written verifications, etc.) • Interacted with closing/funding department and title personnel to request loan documents and ensure timely closing of loans after file has been cleared to close • Worked with loan officers to process mortgage loans and communicated directly with underwriters to ensure loans submitted fit within investor, FHA, and VA guidelines • Set-up and coordinated third-party work (title, homeowner’s insurance, verbal and written verifications, etc.) • Interacted with closing/funding department and title personnel to request loan documents and ensure timely closing of loans after file has been cleared to close

Mortgage Loan Servicing Specialist

• Jan 2010 - Nov 2010

• Prepared and submitted documents, data and records according to department procedures and government regulations • Reviewed and processed loan disbursement requests • Maintained loan and disbursement files which involved coding and renewal processing • Handled payments for hazard insurance premiums, property taxes and other special transactions • Prepared and submitted documents, data and records according to department procedures and government regulations • Reviewed and processed loan disbursement requests • Maintained loan and disbursement files which involved coding and renewal processing • Handled payments for hazard insurance premiums, property taxes and other special transactions

Executive Administrative Analyst

• Oct 2008 - Jan 2010

• Responsible for coordinating travel, executive schedules, and teleconference needs for executive management • Audited travel and expense accounts • Created and edited PowerPoint presentations, business letters, and Excel spreadsheets • Maintained several sales databases • Responsible for coordinating travel, executive schedules, and teleconference needs for executive management • Audited travel and expense accounts • Created and edited PowerPoint presentations, business letters, and Excel spreadsheets • Maintained several sales databases

Wholesale Account Manager

• Feb 2004 - Jul 2008

• Processed and managed pipeline of loans including FHA, VA, and conventional loans • Completed preliminary loan steps including ordering flood certifications, calling in verifications of employment, and ordering field reviews • Teamed with account executives and brokers to manage loan processing work-flow including: conditions, underwriting and closing • Processed and managed pipeline of loans including FHA, VA, and conventional loans • Completed preliminary loan steps including ordering flood certifications, calling in verifications of employment, and ordering field reviews • Teamed with account executives and brokers to manage loan processing work-flow including: conditions, underwriting and closing