Eric Cao

Software Engineer at Overhead Intelligence
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Contact Information
us****@****om
(386) 825-5501
Location
Lakeland, Florida, United States, US

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Experience

    • United States
    • Software Development
    • 1 - 100 Employee
    • Software Engineer
      • Oct 2021 - Aug 2023

      Winter Haven, Florida, United States Creating Asset Management apps on Fulcrum App. Creating report-making programs using Electron Shell, React, Node.js, JavaScript, HTML/CSS, and SQL.

    • United States
    • Staffing and Recruiting
    • 700 & Above Employee
    • Junior Software Engineer
      • Apr 2021 - Sep 2021

      Miami, Florida, United States Worked with Senior Software Developers in an Agile Approach Environment Was assigned as scrum master for one sprint Tested various test cases on software bots using Cyara Created NLP chatbots using Kore.ai botbuilder The IVR chatbots’ functionalities include making a payment, refilling a prescription, updating information, etc. Created Grievance chatbot that searches for call records in IVR database Created Spring PCF for Grievance Bot Helped create call flows of the chat… Show more Worked with Senior Software Developers in an Agile Approach Environment Was assigned as scrum master for one sprint Tested various test cases on software bots using Cyara Created NLP chatbots using Kore.ai botbuilder The IVR chatbots’ functionalities include making a payment, refilling a prescription, updating information, etc. Created Grievance chatbot that searches for call records in IVR database Created Spring PCF for Grievance Bot Helped create call flows of the chat bot Created Email template used to send information via Email Troubleshooted and fixed bugs on production server bots Implemented and tested fixes on duplicate bots on a non production environment Created callflows and User Interfaces for future users to learn and understand bot structures Deployed bots to Dev/QA via Github and Jenkins Pipeline Show less

    • United States
    • Advertising Services
    • Assistant Web Developer
      • May 2017 - Jun 2017

      Miami/Fort Lauderdale Area

Education

  • Florida International University
    Master's degree, Computer Science
    2018 - 2020
  • University of Miami
    Bachelor of Science - BS, Computer Science
    2014 - 2018

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