Experience

Paystri

• United States
• Financial Services
• 1 - 100 Employee

• Customer Success Specialist

  • Dec 2020 - Present



TSYS

• United States
• Financial Services
• 700 & Above Employee

• Technical CSR Senior

  • Dec 2018 - Dec 2020

  Responsible for answering calls, troubleshooting credit card, gateways and software, researching POS compatibility requests. Responsible for answering calls, troubleshooting credit card, gateways and software, researching POS compatibility requests.



Cayan LLC

• United States
• Financial Services
• 1 - 100 Employee

• Technical Support Representative

  • Jan 2016 - Dec 2020

  Responsible for answering calls, troubleshooting credit card terminals, gateways and software, placing orders, tracking shipments and researching POS compatibility requests. Responsible for answering calls, troubleshooting credit card terminals, gateways and software, placing orders, tracking shipments and researching POS compatibility requests.



ADD Systems

• United States
• Software Development
• 100 - 200 Employee

• Software Support Representative

  • Sep 2015 - Jan 2016

  Responsible for taking calls, assessing difficulties customers are having with software and walk through solution, including performing research to determine the solution if necessary. Responsible for taking calls, assessing difficulties customers are having with software and walk through solution, including performing research to determine the solution if necessary.



Odyssey Merchant Services

• Wakefield, MA

• Tech Support Representative

  • Oct 2014 - Aug 2015

  Responsible for programming, troubleshooting and deploying credit card processing equipment. Responsible for programming, troubleshooting and deploying credit card processing equipment.



Cayan LLC

• United States
• Financial Services
• 1 - 100 Employee

• Senior Tech Support Representative

  • Mar 2008 - Oct 2014

  Responsible for managing Agent Tech team and ensuring that agents received excellent service and information for the technical aspects of processing and that team met phone AHT times. Responsible for managing Agent Tech team and ensuring that agents received excellent service and information for the technical aspects of processing and that team met phone AHT times.



New England Historic Genealogical Society

• United States
• Libraries
• 1 - 100 Employee

• Member Services Representative

  • 2006 - 2008

  Responsible for data entry, payment processing, answer calls, multiple database management, answering e-mails, and customer service at several levels. Responsible for data entry, payment processing, answer calls, multiple database management, answering e-mails, and customer service at several levels.



Wellesley College Bookstore

• Shipper/Reciever

  • 2005 - 2006

  Responsible for shipping and receiving packages to and from the bookstore as well as customer service and data entry. Responsible for shipping and receiving packages to and from the bookstore as well as customer service and data entry.