Experience

Ameristar Casino Resort Spa Black Hawk

• United States
• Gambling Facilities and Casinos
• 1 - 100 Employee

• Director of Player Development

  • Jul 2021 - Present



Buffalo Thunder Resort & Casino

• Santa Fe, New Mexico, United States

• Player Development Manager

  • Nov 2019 - Oct 2020



MirrorCache®

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• COO

  • Jan 2016 - Nov 2019

  Our mission is to provide hospitality and travel guests security, comfort, peace of mind and convenience during their stay and provide homeowners and families a secure, central location to control and monitor their devices that is aesthetically pleasing to the eye. Our mission is to provide hospitality and travel guests security, comfort, peace of mind and convenience during their stay and provide homeowners and families a secure, central location to control and monitor their devices that is aesthetically pleasing to the eye.



Global Gaming Advisors

• Greater Seattle Area

• President

  • Feb 2007 - Jul 2018

  One of our core beliefs in order to do our best work for our clients, is to first listen to their needs and then build out the project accordingly. Far to often companies have predetermined answers before the client even begins to speak. Because we take our business very serious, we need to know how our client thinks before we go to work on the solution. We also thought it was time to round out our offerings by adding a technical partner to provide an element that we needed to better serve our clients. Global Gaming Advisors together with Blueberry Consulting has a dedicated team of individuals that believe in helping our clients through their issues and providing a solution that will be beneficial to the client. With Blueberry Consulting we have added Subject Matter Experts (SME’s) in the technological field, thus giving us the ability to consult in areas that keep businesses moving forward. We noticed that in order to be more efficient in the services that we offer to our clients, we also needed to think outside the box to be able to progress and grow our business model. We were missing a component and Blueberry Consulting gives us an advantage by having these services under one roof.



Snoqualmie Casino

• United States
• Gambling Facilities and Casinos
• 300 - 400 Employee

• Director of Player Development & Community Relations/Director on Duty

  • Jul 2008 - Jul 2015

  Description: Director of Player Development, 2008-2015 Direct, lead and oversee development operations which includes devising, developing and implementing policies and procedures for Player Development/Casino Host and Promotions Club, Headed our Charity/Sponsorship & Community Relations Department, Conceptualized start-up strategies and built the Player Development Department from the ground up including training inexperienced staff. Effectively manage the budget for two departments. Key Accomplishments Consultative expert for Player Development and published Writer for Indian Gaming Magazine. Enhance operations by creating comprehensive casino host/player development training manual and conducting training courses. Ensure uniformity and improved services by recruiting, training and developing new host/player development team. Director on Duty (Casino Director), 2014-2015 Increased guest satisfaction as well as business productivity by handling customer and staff issues quickly and efficiently. Intervened as necessary to assist guests and staffs in mitigating problems and disputes. Key Accomplishments Ensured operational standards by evaluating staffing and business needs and addressing concerns with executives. Completed reports on volume levels, guest interactions, injuries, bans and security issues and delivered to management.



The Plaza Hotel & Casino

• Las Vegas, Nevada Area

• Player Development & Corporate Entertainment Manager

  • 2006 - 2007

  Description: Increased casino revenues through targeted advertising of both local residents as well as VIPs nationally. Sole accountability for Player Development, Entertainment, Website Advertising and Production Company Revenue. Successfully generated 3 properties. Key Accomplishments Drove revenue growth through Production Company filming contracts, direct marketing campaigns and targeted promotions. Skillfully negotiated and closed contracts for shows and entertainment for three casinos



Prior Casinos

• Las Vegas, Nevada Area

• Casino Marketing Executive & Executive Casino Host

  • 1998 - 2006

  Description: Prior positions include: Casino Marketing Executive (Bellagio Casino & Resort, Las Vegas, NV, 2004-2006); Executive Casino Host (Sunset Station, Henderson, NV, 2001-2004); Casino Host (Caesar's Palace, Las Vegas, NV, 1998-2001) Description: Prior positions include: Casino Marketing Executive (Bellagio Casino & Resort, Las Vegas, NV, 2004-2006); Executive Casino Host (Sunset Station, Henderson, NV, 2001-2004); Casino Host (Caesar's Palace, Las Vegas, NV, 1998-2001)