Experience

Royal Lepage Signature Realty

• Real Estate
• 1 - 100 Employee

• Sales Representative

  • Apr 2019 - Present



Sutton Group-Summit Realty Inc.

• Real Estate
• 1 - 100 Employee

• Sales Representative

  • Sep 2013 - Present



BMO

• Canada
• Financial Services
• 700 & Above Employee

• Customer Contact Agent

  • Jun 2012 - Jun 2013



Bell

• Canada
• Telecommunications
• 700 & Above Employee

• Client Relations Supervisor

  • Feb 2009 - Jan 2012

  The key responsibility was to ensure customer satisfaction by diffusing irate client situations through direct customer interaction as well as training agents to handle difficult issues.• Provided direct customer service for dissatisfied customers, resolving their issues effectively while meeting Bell policy and guidelines;• Mentored and trained first line agents to ensure Bell Mobility policies and practices were followed;

• Vendor Management Supervisor, Partnership Team

  • Jun 2010 - May 2011

  • Provided Bell Mobility expertise in policy and procedures to agents and the management team to ensure Solo clients received appropriate customer service;• Responsible for daily training of agents including debriefing sessions, coaching and mentoring tailored to individual agent requirements and cultural differences;• Liaised with the management team daily to update status of new operation, discuss sales targets and method to achieve goals, and other issues/concerns.

• Leadership and Developement Team and Floor level trainer

  • May 2009 - Jul 2010

  Responsible to provide additional and/or retraining to active agents.• Accountable to work directly with agents teaching how to handle irate customers and effectively diffuse the anger and resolve issues in a manner acceptable to both clients and Bell;• Provided floor-walking duties for various departments – consumer client care, business client care and client solutions;• Attended courses and completed assignments both in and out of work hours as part of the Leadership Development Program. Show less