Jr. DevOps Engineer

• Jul 2023 - Present

IT Specialist

• Aug 2020 - Present

IS&T Manager

• Jan 2020 - Apr 2020

Senior Desktop Analyst

• Jan 2017 - Jan 2020

• Build and Repair desktop and laptops• Troubleshoot hardware and software issues• Respond and document in the Zendesk ticketing system• Manage network though Cisco Meraki• Manage Google domain and Slack • Setup new users on all platforms

Desktop Analyst

• Aug 2016 - Jan 2017

2014 Boston Business Journal Pacesetter Award - one of the Fastest Growing Private Companies in Massachusetts. 2013 INC. Magazine #221 Fastest Growing Private Company in America. Dane Street is a URAC-accredited, Independent Review Organization (IRO) providing IME and medical peer reviews for national and regional Insurance Carriers, Managed Care Organizations, Third Party Administrators and Group Health organizations. Our panel of 1,080+ Board Certified, Active Practice Physicians is supported by a team of RN's and Claims QA Professionals, along with our Medical Directors, Regulatory & Compliance Department and Network Development Group. We "Get the Job Done" every day for 70+ organizations we are proud to call our partners. Show less

IT Technician

• Aug 2015 - Jul 2016

• Repaired and imaged netbooks and desktop computers• Installed WAP’s• Configured and installed network switches• Created teacher and student accounts for an active directory• Responded to a ticketing system to complete various tasks

IT Intern

• Jun 2015 - Jul 2015

• Repaired and imaged netbooks and desktops• Ran necessary computer updates• Installed new drivers and software• Enrolled new Chromebooks

Staff Leader

• Feb 2015 - Jul 2015

• Supervised coworkers during daily operations • Developed solutions to solve customer problems • Provide employee training • Supervised coworkers during daily operations • Developed solutions to solve customer problems • Provide employee training

Field Service Manager

• Aug 2014 - Jan 2015

• Provided desktop support • Scheduled inspections • Oversaw inspectors to ensure their report deadlines were met • Provided desktop support • Scheduled inspections • Oversaw inspectors to ensure their report deadlines were met

Assistant Manager

• Apr 2012 - Aug 2014

• Provided technical support for PCs, projectors, and POS systems • Built movies and operated sound boards • Managed employees throughout shifts • Maintained theater inventory • Responsible for counting down cash registers and making employee schedules • Provided technical support for PCs, projectors, and POS systems • Built movies and operated sound boards • Managed employees throughout shifts • Maintained theater inventory • Responsible for counting down cash registers and making employee schedules