Experience

Casino M8trix

• United States
• Entertainment Providers
• 1 - 100 Employee

• Chief Operating Officer

  • Jan 2022 - Present

  San Jose, California, United States

• Covid-19 Reopening Taskforce Lead

  • May 2020 - Jan 2022

  San Jose, California, United States • Developed and implemented COVID-19 related policies and procedures for all departments • Designed and implemented on-site property changes to allow for operations to continue under COVID-19 restrictions •Oversaw the install and creation of over 8,000 sqr ft of outdoor gaming and dining tent operations •Designed and manufactured COVID-19 compliant gaming equipment

• General Manager of Food and Beverage

  • Dec 2016 - Jan 2022

  San Jose, Ca • Reports directly to Vice President • Manage a team of 250 Food & Beverage Department employees, including the Directors of Food and Beverage and the Executive Chef • Drive the restaurant operations and sales for the company; increased revenue by 25% within two years • Collaborate with the Human Resources team on enhancing the company culture, employee engagement initiatives, hiring decisions, employee relations, and associate investigations • Work with designers on multiple… Show more • Reports directly to Vice President • Manage a team of 250 Food & Beverage Department employees, including the Directors of Food and Beverage and the Executive Chef • Drive the restaurant operations and sales for the company; increased revenue by 25% within two years • Collaborate with the Human Resources team on enhancing the company culture, employee engagement initiatives, hiring decisions, employee relations, and associate investigations • Work with designers on multiple outlet renovations, construction, and proposals to make processes more efficient and save cost on operations • Lead the event planning division; increased event revenue from $52K to over $680K annually by updating the price structure, improving the space, and enhancing the quality of events • Strategize with the marketing team around advertising efforts for on social media, television, print, and radio • Build and maintain relationships with local vendors • Oversee the training and development for new hires in collaboration with the HR leadership team

• Casino Shift Manager

  • Mar 2011 - Dec 2016

  San Jose, California, United States • Oversaw up to 450 Gaming Department employees and ran daily gaming operations • Assisted in the opening of Casino M8trix and developed/implemented new company culture training • Recruited and developed a new gaming floor management team resulting in increased revenue



Holders Country Inn

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Interim General Manager / Consultant

  • 2010 - 2011

  San Jose, CA • Managed a staff of 30 employees and the restaurant operations, Created and implemented policies adhering to the HR laws • Developed a catering program for local businesses; rebranded and supervised the marketing materials and advertising including social media, the website, direct mail, and internal signage • Oversaw the accounting, sales, and payroll operations for the hotel’s employees and financials



Straits Restaurant

• United States
• Financial Services

• Assistant General Manager

  • 2006 - 2009

  San Jose, CA • Managed the daily operations for a 250-seat fast-paced and high-volume restaurant • Supervised the payroll, weekly financials, employee scheduling, invoicing, and inventory strategies • Implemented food, beverage, and liquor control protocols



Washington Mutual, Inc.

• United States
• Banking

• Loan Consultant

  • 2003 - 2006

  San Jose, CA • Originated residential mortgages for the needs of the consumer that suited their requirements • Created marketing materials and strategies to increase the business and client base • Maintained high sales in a challenging market; delivered positive customer service to retain clients



Yankee Pier

• United States
• Restaurants
• 1 - 100 Employee

• Training Server

  • 2002 - 2004

  San Jose, CA • Opened a 140-seat fresh seafood restaurant; assisted in the training of all new employees to ensure consistent processes and efficient operations • Led servers regularly in the overall average of nightly sales