Human Resource Generalist

• May 2023 - Present

Shelter Coordinator

• Sep 2020 - May 2023

- Managed up to 70 client records and files to ensure accuracy and confidentiality - Maintained and regulated the facility to ensure a safe and healthy environment - Provided high quality services to members of the community who are experiencing homelessness

Training & Marketing Intern

• Jun 2022 - Aug 2022

Loyalty Ambassador

• May 2021 - Sep 2021

- Executed performance audits at 6 different Buona locations and setup new promotional materials - Prepared more than 50 employees and managers on how to respond to various questions and how to help troubleshoot several common application complications

Social Media Ambassador

• Aug 2018 - Sep 2021

- Took weekly photographs of food or customers enjoying food for the Buona Beef social media pages - Coordinated weekly photo shoots and staged scenes in order to center focus on Buona’s food and beverage products - Attended multiple fundraisers sponsored in part by Buona Beef in order to raise company awareness

Corporate Trainer

• Mar 2018 - Sep 2021

- Assisted in the successful opening of 3 new Buona Beef locations - Supervised up to 3 employees at any given time to ensure adherence to company policy and procedures - Increased company productivity by teaching new skills and passing on knowledge to new employees

Guest Services Trainer

• Jul 2017 - Sep 2021

- Educated new employees about company history and each service position using digital and print materials - Developed excellent communication skills for addressing concerns with the kitchen, managers, and other employees - Provided warm and welcoming customer service to up to 300 customers per shift

Customer Account Manager

• Nov 2019 - May 2020

- Managed 12+ customer accounts, and posted a daily message recording any progress made - Tracked due dates and followed up with customers to communicate any progress or delays in the creation of their website - Compiled key information for over 40 potential clients in the areas of Iowa City and Northern Illinois Suburbs - Managed 12+ customer accounts, and posted a daily message recording any progress made - Tracked due dates and followed up with customers to communicate any progress or delays in the creation of their website - Compiled key information for over 40 potential clients in the areas of Iowa City and Northern Illinois Suburbs