Experience

Match Marketing Group

• United States
• Advertising Services
• 200 - 300 Employee

• Manager

  • Sep 2013 - Present

  • Developing strong brand recognition and relationship with each customer (buying or not). Training and mentoring new and current associates to provide over the top customer service while building a strong relationship with each customer in order to generate repeat business and referrals. • Constantly coaching to improve methods to engage and intercept customers in order to generate and boost sales numbers while creating awareness of our brand. • Finding new ways to enhance our… Show more • Developing strong brand recognition and relationship with each customer (buying or not). Training and mentoring new and current associates to provide over the top customer service while building a strong relationship with each customer in order to generate repeat business and referrals. • Constantly coaching to improve methods to engage and intercept customers in order to generate and boost sales numbers while creating awareness of our brand. • Finding new ways to enhance our sales process in order to improve the value of our services and our brand while expanding on our customer base through providing exciting fun yet professional experience that’s differentiates us from our from our competitors. Show less • Developing strong brand recognition and relationship with each customer (buying or not). Training and mentoring new and current associates to provide over the top customer service while building a strong relationship with each customer in order to generate repeat business and referrals. • Constantly coaching to improve methods to engage and intercept customers in order to generate and boost sales numbers while creating awareness of our brand. • Finding new ways to enhance our… Show more • Developing strong brand recognition and relationship with each customer (buying or not). Training and mentoring new and current associates to provide over the top customer service while building a strong relationship with each customer in order to generate repeat business and referrals. • Constantly coaching to improve methods to engage and intercept customers in order to generate and boost sales numbers while creating awareness of our brand. • Finding new ways to enhance our sales process in order to improve the value of our services and our brand while expanding on our customer base through providing exciting fun yet professional experience that’s differentiates us from our from our competitors. Show less



Rogers Communications

• Canada
• Telecommunications
• 700 & Above Employee

• Assistan Manager / Sales Lead

  • Apr 2013 - Sep 2013

  Managed day to day store operations ● Monitored and implemented sales, shipping and merchandising ● Assisted Rogers business and consumer clients by setting up and modifying their Rogers services, while building customer and brand loyalty ● Developed excellent customer service skills in a fast paced, commission driven environment ● Assisted with training new employees ● Achieved highest wireless activations form 2006 and 2010 ● Personal sales of over 500,000 for the 2008… Show more Managed day to day store operations ● Monitored and implemented sales, shipping and merchandising ● Assisted Rogers business and consumer clients by setting up and modifying their Rogers services, while building customer and brand loyalty ● Developed excellent customer service skills in a fast paced, commission driven environment ● Assisted with training new employees ● Achieved highest wireless activations form 2006 and 2010 ● Personal sales of over 500,000 for the 2008 to 2010 fiscal years (highest in Ottawa) ● Developed a reputation for excellence in leadership through maintaining positive relationships with employees as well as a willingness to lead by example Show less Managed day to day store operations ● Monitored and implemented sales, shipping and merchandising ● Assisted Rogers business and consumer clients by setting up and modifying their Rogers services, while building customer and brand loyalty ● Developed excellent customer service skills in a fast paced, commission driven environment ● Assisted with training new employees ● Achieved highest wireless activations form 2006 and 2010 ● Personal sales of over 500,000 for the 2008… Show more Managed day to day store operations ● Monitored and implemented sales, shipping and merchandising ● Assisted Rogers business and consumer clients by setting up and modifying their Rogers services, while building customer and brand loyalty ● Developed excellent customer service skills in a fast paced, commission driven environment ● Assisted with training new employees ● Achieved highest wireless activations form 2006 and 2010 ● Personal sales of over 500,000 for the 2008 to 2010 fiscal years (highest in Ottawa) ● Developed a reputation for excellence in leadership through maintaining positive relationships with employees as well as a willingness to lead by example Show less

• Consolidated Customer/business Retention Specialist

  • Feb 2011 - Jun 2012

  • Hit and exceeded monthly sales hard targets and sales per call targets. Maintained top customer satisfaction ratings each month Developed, implemented and coached new sales process aimed at bridging existing unhappy customers to add new services to their household while retaining their existing services. • Hit and exceeded monthly sales hard targets and sales per call targets. Maintained top customer satisfaction ratings each month Developed, implemented and coached new sales process aimed at bridging existing unhappy customers to add new services to their household while retaining their existing services.