Experience

Toyota Lucena City

• Philippines
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Parts Manager

  • Jan 2021 - Present

  DUTIES INCLUDE BUT ARE NOT LIMITED TO • Oversees Parts Department. • Responsible in target and TDSP achievement both for Parts and Accessories. • Plan marketing activities to increase Parts and Accessories Sales. • Strengthen Parts and Service Synchronization in achieving Customer Delight. • Monitors and maintain balance Inventory Stock Level based on demand and ensures that all parts needed by service will be supplied. • Provides highest fill rate to service. • Monitors long time back order. • Maintain high standard of Toyota SOP are being implemented and followed by team members. • Analyze all monthly reports submitted to TMP. • Participate on monthly inventory. • Attend to all Parts Operation including procurement, administration and maintenance. • Participate in any Kaizen Activity.



Puregold Price Club, Inc.

• Philippines
• Retail
• 700 & Above Employee

• Store Officer / Store Manager

  • Jun 2019 - Sep 2020

  DUTIES INCLUDE BUT ARE NOT LIMITED TO • Store sales revenue performance• Efficient management of operational expenses• Maximization of the stores potential net income• Increase of customer base and potential sales per customer• Enforcement of company standard policies and procedures• Other duties as assigned by area manager and regional manager.

• Supervisor

  • Oct 2017 - Jul 2019

  DUTIES INCLUDE BUT ARE NOT LIMITED TO • Provide quality customer service• Monitoring of stock movements• Implementing local store marketing strategies• Achieving sales target• Managing personnel• Other duties as assigned by store officer, area manager and regional manager.



Maersk Line

• India
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Buyer

  • Jun 2016 - Nov 2016

  • Support overall procurement strategy set by GPRO Mngt. • Identify and evaluate potential suppliers to ensure availability of items and ensure smooth operation onboard the vessel. • Identify alternative source of materials for obsolete requirements and ensuring quality is at standard specification. • Evaluate and improve supplier selection taking into account total landed cost mindset: deliver the right goods at the fastest and most economical way to ensure vessel daily running costs at minimum level without jeopardizing the operation • Constantly practice negotiation skills giving window to a win-win situation. • Continuously challenge suppliers on their existing prices to generate tangible savings. • Ensure compliance to frame agreement. • Develop lowest landed cost mindset. Identify possible areas for improvement to reduce cost • Ensure selection of best offer through careful analysis of supplier quotations in consideration of purchase priority, trading pattern, incoterms, and currency trade. • Purchasing System experienced user (RFMP, Buyer's Compass, Qlikview, Smart Planner, GSIS, TRAMOS, SHIPNET, SAP, Smart Shopper, ShipManager). • Proactively and independently identify possible process and logistical optimization whilst keeping a vigilant eye on the overall process flow. • Evaluate and decide on mode of transportation taking into account Total Landed Cost: deliver the right goods at the fastest and most economical way to help maintain vessel daily running costs at minimum level and rig up-time to the maximum. • Ensure selection of best mode of transport offer through careful analysis of forwarder quotations in consideration of purchase priority, product availability, key ports, trading pattern, incoterms, and currency trade. • Identify opportunities of optimizing the warehouse process i.e. receiving, dispatching, repacking while minimizing goods' idle days to reduce cost of capital



Northern Lights Technology Development

• United States
• Information Technology & Services
• 200 - 300 Employee

• IT Analyst | Desktop Support

  • Jun 2014 - May 2016

  • Addresses and resolves basic incidents and requests; logs all incidents and requests; engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility.• Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude.• Ensures the end-to-end customer experience and provides a single point-of-contact for the customer.• Analyzes and resolves incidents and requests regarding use of application software or hardware. Logs and track incidents and requests from identification through resolution. Follows up with other support staff (service resources) involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete. Documents resolutions and updates self-help and staff knowledge bases.• Grows general knowledge of current corporate, division, and facility-specific products, increasing ability to resolve requests on first contact.• Provides after hours and on-call support as needed.• Provisions, maintains, and removes security privileges for users• Maintains and protects confidentiality with regard to all aspects of employee information. • Participates in development/review of division security processes/procedures under supervision of Service Desk Management.• Works with members of the desktop/network teams and other workgroups within IT&S on projects and initiatives as needed.• Adheres to and supports standard policies, and procedures. • Performs other duties as assigned

• IT Procurement Officer

  • Jun 2014 - May 2016

  • Buyer for Taylor Corporation - North Mankato, MN, US • Prepare purchase orders and send copies to suppliers and to departments originating requests. • Respond to customer and supplier inquiries about order status, changes, or cancellations. • Perform buying duties • Contact suppliers in order to schedule or expedite deliveries and to resolve shortages, missed or late deliveries, and other problems. • Review requisition orders in order to verify accuracy, terminology, and specifications.• Prepare, maintain, and review purchasing files, reports and price lists. • Compare prices, specifications, and delivery dates in order to determine the best bid among potential suppliers. • Track the status of requisitions, contracts, and orders. • Calculate costs of orders, and charge or forward invoices to appropriate accounts.• Check shipments when they arrive to ensure that orders have been filled correctly and that goods meet specifications. • Compare suppliers' bills with bids and purchase orders in order to verify accuracy. • Approve bills for payment. • Locate suppliers, using sources such as catalogs and the internet, and interview them to gather information about products to be ordered. • Maintain knowledge of all organizational and governmental rules affecting purchases, and provide information about these rules to organization staff members and to vendors. • Monitor contractor performance, recommending contract modifications when necessary.



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Order Manager

  • Feb 2012 - Jun 2014

  • Administer the order approval and entry process. • Enter all sales contract data into our order entry systems • Provides customer support including order status and changes; initial commit dates; follow up on changes and resolves customer issues as a liaison between multiple departments including sales, purchasing, planning, and logistics. • Validates order configurations for manufacturability per customer's product rule sets. • Works closely Sales representatives and Purchasing to carry out confirmation of orders based upon master production schedule. • Responsible for making sure authorizations for shipping are released in time to meet established goals for lead time, response time and committed ship dates. • Coordination and communication of order expedite requests to production control- may include preliminary determination of material and capacity availability, lead-time restrictions, and modification of schedules within limited parameters. • Responsible for document maintenance and the coordination of all order processing issues, customer master data • Efficiently resolves invoice/pricing issues together with Procurement team. • Processes import and export orders, including organizing transport with Shipping. • Responsible for coordinating and prioritizing shipments, local and drop ship, with Logistics & Shipping, and creating/managing delivery notes in this function. • Provide support to quality function in resolution of customer incidents • Partner as a business advisor with sales reps to ensure that systems, revenue, compensation, legal, and sales operations are aligned on deals • Drive continuous improvement for the global Order Management team; Engage with the global team on productivity projects such as: workflow improvements, knowledge sharing, field training • Other duties as assigned by supervisor and/or manager



eTelecare Global Solutions

• United States
• Outsourcing/Offshoring
• 300 - 400 Employee

• Technical Support Analyst

  • Mar 2009 - Sep 2009

  Industry Call Center / IT-Enabled Services / BPO Specialization IT/Computer - Hardware Role Technical Support Mar 2009 - Sep 2009 • TSR - Dell Corporate and Business Group • TSR - Vonage • Inbound and outbound calls. • Especially software,hardware,connectivity and troubleshooting. • Troubleshooting Network Connections, TCP/IP configurations, Modem & Router Set ups • Troubleshooting Computers, Networks, LAN set-ups, VOIP phones, Fax machines. • Assisting clients to perform basic repairs and set –up on VONAGE devices • Provide clients necessary information about their account. • Technical Support, Customer Support and Up Selling.



Ginebra San Miguel

• Philippines
• Food and Beverage Services
• 300 - 400 Employee

• Production Operator

  • Nov 2008 - Feb 2009

  Industry Manufacturing / Production Specialization Manufacturing/Production Operations Role Production Technician/Operator Nov 2008 - Jan 2009 • Quality Assurance • Operator of Filler Machine #3 for Matador 700 ml and Ginebra San Miguel Blue 700ml. • Responsible for quality of materials and products that goes in and out of the filler machine. • Performed basic repairs, maintenance, and cleaning on Filler Machine and conveyor belts. Industry Manufacturing / Production Specialization Manufacturing/Production Operations Role Production Technician/Operator Nov 2008 - Jan 2009 • Quality Assurance • Operator of Filler Machine #3 for Matador 700 ml and Ginebra San Miguel Blue 700ml. • Responsible for quality of materials and products that goes in and out of the filler machine. • Performed basic repairs, maintenance, and cleaning on Filler Machine and conveyor belts.