Eric Westphal
Senior Customer Experience and Retention Specialist at Our World Energy- Claim this Profile
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Bio
Experience
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Our World Energy
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United States
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Environmental Services
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100 - 200 Employee
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Senior Customer Experience and Retention Specialist
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Sep 2023 - Present
Our Mission: Our World Energy was founded with a client-centric model that allows us to focus exclusively on serving our clients. Our persistent focus on the customer experience guarantees a positive outcome and ultimately, money saved. Our Commitment to You: It’s not just about having the best technology in the business but the best people to partner with you and your family’s needs. Our approach commits to the following principles: Easy, Transparent Partnership, Best-in-Class Technology, Energy Bill Reduction, Industry Leading Warranty, and Expert Installation. Our 25 Year Guarantee: Our state-of-the-art solar technology is designed to endure, typically lasting at least 25 to 30 years. Our World Energy also offers a 25-year warranty, giving your tech the protection, it needs to give you optimal performance for years to come. Show less
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SERVPRO
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United States
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Consumer Services
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700 & Above Employee
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Regional Operations Manager
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Apr 2023 - Sep 2023
Servpro is a franchisor of fire and water cleanup and restoration franchises in the United States and Canada. The franchise system provides localized services as well as large-scale disaster recovery. We get to help people through a tough time. For more than half a century, the compass guiding us has remained the same — serving others professionally. Our mission, vision and purpose steers our actions and decisions as we continually evolve and grow. Servpro is a franchisor of fire and water cleanup and restoration franchises in the United States and Canada. The franchise system provides localized services as well as large-scale disaster recovery. We get to help people through a tough time. For more than half a century, the compass guiding us has remained the same — serving others professionally. Our mission, vision and purpose steers our actions and decisions as we continually evolve and grow.
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R-Zero
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United States
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Environmental Services
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1 - 100 Employee
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Professional Services Regional Project Manager (Central)
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Apr 2022 - Apr 2023
Humans spend 90% of our time indoors, so the buildings where we work, live, and play have a huge impact on our overall health. R-Zero’s connected ecosystem of biosafety technologies identifies risk by sensing how your building is being used, then automatically disinfects air and surfaces to mitigate risk in real time. It’s the first system designed to create buildings that actively work to keep occupants safe and more productive. Humans spend 90% of our time indoors, so the buildings where we work, live, and play have a huge impact on our overall health. R-Zero’s connected ecosystem of biosafety technologies identifies risk by sensing how your building is being used, then automatically disinfects air and surfaces to mitigate risk in real time. It’s the first system designed to create buildings that actively work to keep occupants safe and more productive.
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US Army
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United States
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Armed Forces
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700 & Above Employee
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Senior Project Manager/Operational Strategic Planner (Foreign Liaison)
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Oct 2020 - Mar 2022
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Austin Peay State University
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United States
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Higher Education
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700 & Above Employee
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Department Chair/Professor of Military Science
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Jul 2018 - Oct 2020
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Vanderbilt University
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United States
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Higher Education
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700 & Above Employee
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Department Chair/Professor of Military Science
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Jul 2017 - Jul 2018
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US Army
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United States
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Armed Forces
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700 & Above Employee
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Senior Tactical, Operational, and Strategic Leadership and Operations Instructor
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Jul 2016 - Jul 2017
Helping some of our finest military leaders prepare for the next step as senior staff leaders and beyond.
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Chief of Operations at the National Training Center
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Mar 2016 - Jun 2016
Military installations Chief of Operations responsible for oversight of all organic operations geared to setting conditions for each rotational military unit coming in and executing combat /deployment tasks. Units must demonstrate under immense stress organizational competency and the ability to train, fight, win regardless of challenges they face on a complex battle field.
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Director of Live Fire Operations at the US Army National Training Center
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Jul 2014 - Mar 2016
Train battalion staff's preparing for combat operations on a world wide platform during my first nine months as the Tarantula Team Operations Officer then promoted to Director of Live Fire Operations (Dragon Team) to further support rotational units in meeting all their training objectives while under the stress of live fire conditions; complex / dynamic rotational culminating task.
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Executive Officer for Battalion / Director of Operations for Brigade
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Jun 2012 - Jun 2014
Executive Officer for 600+ man and women organization with external attachments or enablers preparing for combat in Afghanistan. Promoted to Operations Director for headquarters unit, Brigade Director of Operations for now 4,500+ soldiers including enablers attached to support war time mission.
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U.S. Army Command and General Staff College
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United States
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Armed Forces
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200 - 300 Employee
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Military Business Student
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Jul 2011 - Jun 2012
School designed to elevate students ability to lead, follow, and solve complex challenges at the next level of responsibility in the US Army. Higher education in communications, logistics, civil affairs, legal, tactical and strategic operations (planning through execution) on land, sea, and air with scenario / war-game type events as well as history sprinkled in to create a deeper understanding of why we do what we do. During evening after study, I worked on my MA in Organizational Management with an Emphasis in Project Management. Show less
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Colorado State University
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United States
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Higher Education
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700 & Above Employee
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Senior Operations and Logistics Officer for CSU Army ROTC (Military Science Department)
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Jun 2009 - Jun 2011
Assisted the Professor of Military Science (Director) by running all aspects of operations and logistics for a ROTC Department in Fort Collins Colorado. I also taught both the junior and seniors routinely and led Leadership Labs for all levels of education participating in our program. Assisted the Professor of Military Science (Director) by running all aspects of operations and logistics for a ROTC Department in Fort Collins Colorado. I also taught both the junior and seniors routinely and led Leadership Labs for all levels of education participating in our program.
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US Army
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United States
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Armed Forces
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700 & Above Employee
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Company Commander/Staff Officer
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Jun 2004 - Jun 2009
As a senior Captain I had several jobs beginning with Brigade level assistant operations officer, then battalion assistant operations officer while in the cue for command. Then command of over 180 soldiers for a 23 month period spanning Mosul Iraq, Washington State, and finally Vilseck Germany. Following command I was selected to sere as our Brigades Liaison during our second deployment back to Iraq (Baghdad) during the surge.
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Captains Career Course Student
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Jun 2003 - Jun 2004
Student in school designed to prepare military officers for command and advanced staff work. Also attended the Combined Arms Staff College in Fort Leavenworth before a move to Washington State.
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Company Commander
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Jul 2002 - Jun 2003
Company Commander for a Basic Training Company on Sand Hill Fort Benning, Charlie Company, 2/58th Infantry.
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Platoon Leader
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Jun 1999 - Jun 2002
Assistant Logistics officer for a brigade before receiving the opportunity to lead a platoon of 40 infantrymen. Promoted in responsibility to a second platoon which handled a battalions worth of logistics and airborne operation support. Finished my time at Fort Bragg as a battalion lead logistics officer recently promoted to captain and awaiting a move to Fort Benning, GA.
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Military Student
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Jun 1998 - Jun 1999
Infantry Officer Basic Course followed by the infamous Ranger School (Leadership Course).
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Education
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The University of Arizona Global Campus
Master of Arts - MA, Organizational Management with Emphasis in Project Management -
IICRC Training Program
Water Restoration Training (WRT) Certification, Water Mitigation -
U.S. Army Command and General Staff College
Intermediate Level Operations Course Diploma, Operations Management and Supervision -
Combined Arms Services Staff School
Certificate, Human Resources Management/Personnel Administration, General -
Captain's Career Course
Certificate, Business Administration, Management and Operations -
Ranger Leadership Course
Certificate, Small Team Development and Leadership Training -
Infantry Officer Basic Course
Certificate, Small Business Administration/Management -
Northern Arizona University
Bachelor of Science - BS, Sociology -
De La Salle Highschool, Concord, California
Highschool Diploma, General studies with an emphasis in team leadership