Eric Westergaard
Sr Client Success Manager at ITA Group, Inc.- Claim this Profile
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Bio
Steve Heston
I have a couple biases as a senior leader. The first is intelligence. I insist on hiring people who are really, really smart. The second is EQ, or emotional intelligence. In the first scenario, Eric proved within minutes to not only be capable of asking the hard questions but asking them in a way that made the conversation safe and productive for the client. He consistently made his leader and I better by the way he engaged on our behalf with the clients. Proactively. Selflessly. Intelligently and with direction. If I consumed services in a vertical market where Eric is a service provider, he's got a huge leg up on winning / earning my business, because he's smart, creative, focused, patient and extraordinarily trustworthy.
Sue Soards
I had the pleasure of working with Eric for about ten years while at CDS Global. He was very detailed and effective at project management as well as client management. Eric handled complex stressful situations with a calming demeanor. He was an effective leader that supported those who worked for him while allowing them the space necessary to work and grow. Eric welcomed a collaborative sharing of ideas and took pride in the work of the team. He is a very intelligent individual with strong business skills. Susan Soards Assistant Director of Membership Retention
Steve Heston
I have a couple biases as a senior leader. The first is intelligence. I insist on hiring people who are really, really smart. The second is EQ, or emotional intelligence. In the first scenario, Eric proved within minutes to not only be capable of asking the hard questions but asking them in a way that made the conversation safe and productive for the client. He consistently made his leader and I better by the way he engaged on our behalf with the clients. Proactively. Selflessly. Intelligently and with direction. If I consumed services in a vertical market where Eric is a service provider, he's got a huge leg up on winning / earning my business, because he's smart, creative, focused, patient and extraordinarily trustworthy.
Sue Soards
I had the pleasure of working with Eric for about ten years while at CDS Global. He was very detailed and effective at project management as well as client management. Eric handled complex stressful situations with a calming demeanor. He was an effective leader that supported those who worked for him while allowing them the space necessary to work and grow. Eric welcomed a collaborative sharing of ideas and took pride in the work of the team. He is a very intelligent individual with strong business skills. Susan Soards Assistant Director of Membership Retention
Steve Heston
I have a couple biases as a senior leader. The first is intelligence. I insist on hiring people who are really, really smart. The second is EQ, or emotional intelligence. In the first scenario, Eric proved within minutes to not only be capable of asking the hard questions but asking them in a way that made the conversation safe and productive for the client. He consistently made his leader and I better by the way he engaged on our behalf with the clients. Proactively. Selflessly. Intelligently and with direction. If I consumed services in a vertical market where Eric is a service provider, he's got a huge leg up on winning / earning my business, because he's smart, creative, focused, patient and extraordinarily trustworthy.
Sue Soards
I had the pleasure of working with Eric for about ten years while at CDS Global. He was very detailed and effective at project management as well as client management. Eric handled complex stressful situations with a calming demeanor. He was an effective leader that supported those who worked for him while allowing them the space necessary to work and grow. Eric welcomed a collaborative sharing of ideas and took pride in the work of the team. He is a very intelligent individual with strong business skills. Susan Soards Assistant Director of Membership Retention
Steve Heston
I have a couple biases as a senior leader. The first is intelligence. I insist on hiring people who are really, really smart. The second is EQ, or emotional intelligence. In the first scenario, Eric proved within minutes to not only be capable of asking the hard questions but asking them in a way that made the conversation safe and productive for the client. He consistently made his leader and I better by the way he engaged on our behalf with the clients. Proactively. Selflessly. Intelligently and with direction. If I consumed services in a vertical market where Eric is a service provider, he's got a huge leg up on winning / earning my business, because he's smart, creative, focused, patient and extraordinarily trustworthy.
Sue Soards
I had the pleasure of working with Eric for about ten years while at CDS Global. He was very detailed and effective at project management as well as client management. Eric handled complex stressful situations with a calming demeanor. He was an effective leader that supported those who worked for him while allowing them the space necessary to work and grow. Eric welcomed a collaborative sharing of ideas and took pride in the work of the team. He is a very intelligent individual with strong business skills. Susan Soards Assistant Director of Membership Retention
Experience
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ITA Group, Inc.
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United States
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Advertising Services
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500 - 600 Employee
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Sr Client Success Manager
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Dec 2021 - Present
ITA Group provides global engagement solutions that uniquely motivate and inspire the employees, channel partners, event attendees and customers of our clients. Fueled by data and steered by experts, our custom crafted engagement solutions are designed to meet the business challenges impacting organizations today. Headquartered in West Des Moines, Iowa, ITA Group has operations in every region of the United States and award solutions for 80+ countries globally. ITA Group provides global engagement solutions that uniquely motivate and inspire the employees, channel partners, event attendees and customers of our clients. Fueled by data and steered by experts, our custom crafted engagement solutions are designed to meet the business challenges impacting organizations today. Headquartered in West Des Moines, Iowa, ITA Group has operations in every region of the United States and award solutions for 80+ countries globally.
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Mail Services, LLC
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Urbandale, Iowa, United States
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Sales Executive
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Jan 2021 - Jul 2021
Mail Services, LLC, a Mail Communications Group company, and the MCG Digital suite of products allow you to communicate with your clients in the method they choose, and the platform they want, ensuring quality customer service and better client responses. Primary Solutions: Printing Services/Data Processing/Postal Presort across many industries Mail Services, LLC, a Mail Communications Group company, and the MCG Digital suite of products allow you to communicate with your clients in the method they choose, and the platform they want, ensuring quality customer service and better client responses. Primary Solutions: Printing Services/Data Processing/Postal Presort across many industries
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SHAZAM Network - ITS, Inc.
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United States
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Financial Services
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300 - 400 Employee
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Manager, Client Retention & Growth
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Aug 2018 - Jan 2020
SHAZAM is a national member-owned debit network, processor and core provider. Founded in 1976, SHAZAM delivers choice and flexibility to community financial institutions throughout the U.S. and is a single-source provider of the following services: credit card, debit card, core, fraud, ATM, merchant, marketing, training, risk and ACH.Oversaw and managed relationships for banks and credit unions in 13 states. Led team of Regional Directors focused on retaining and growing existing relationships with financial institution clients. Partnered with Client Retention and Growth team to develop a targeted Executive Business Review model to continue to strengthen the team’s client engagement model. Show less
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Sr. Client Executive
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Apr 2017 - Aug 2018
Managed the day to day relationships for banks and credit union clients in 13 states. Oversaw client relationships including billing disputes, contract renewals, and generating additional revenues from solutions and services. Partnered with leadership team to develop changes to the client engagement model to move away from a specific number of contacts to a strategic approach with multiple contact points across the organization. Collaborated with corporate data team to review current reporting data to position results into an actionable format for financial institutions. Show less
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CDS Global, Inc.
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Executive Client Director
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Jul 2013 - Oct 2016
Oversaw and managed relationships for publishing and media clients with over 75 brands. Consulted with clients to understand changing needs and recommended outsourcing operational services and technical solutions. Managed teams responsible for servicing production and promotional client needs. Aligned team resources and responsibilities to deliver on new client opportunities.• Initiated an e-commerce solution for a publishing client including defining project requirements, testing and implementation resulting in a reduction of 35 ecommerce systems into 1, significantly reducing client costs, and increasing client satisfaction.• Collaborated with client to onshore 2 million customer service call center contacts (email and phone) from overseas resulting in increasing revenues by $3.5 million annually.• Partnered with product management to deliver a marketing database to segment and analyze client’s email promotional campaigns resulting in improving client’s ability to manage production and promotional activities. Show less
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Client Director
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2011 - Jul 2013
Managed team of client managers responsible for interactions including ecommerce, direct mail, customer service, IT, and operational processing of assigned clients. Oversaw client relationships including billing disputes, contract renewals, and generating additional revenues additional solutions and services.• Partnered with leadership team on contract renewals for assigned clients estimated at $15 million annually that resulted in a 100% retention rate compared to the annual goal of 93%. • Expanded relationship with client by proposing and implementing moving in-house Canadian business lines to Canadian CDS Global facilities resulting in approximately $1 million in additional revenues and client cost savings from outsourced production, customer service, and technical development.• Recognized in 2011, 2012 and 2013 for achieving 100% of additional revenue sales goals driven from implementing a strategic review process with client leaders to understand their ongoing challenges and opportunities. Show less
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Sr Account Executive
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Feb 2002 - Dec 2010
Led team of account managers focusing on one of the top 5 magazine media clients in the US. Managed targeted marketing campaigns across dynamic database structure utilizing CDS Global data and client supplied data. Analyzed problems through ongoing quality control, developed effective system based solutions and initiated operational process improvements to prevent reoccurrences. • Collaborated with operations, distribution, IT, and finance team to develop and manage the project plan to start up a new product distribution facility to accommodate an increase of 6 million product shipments resulting in increased capacity and a lower cost structure for ongoing sales opportunities. Show less
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Education
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University of Iowa
Bachelor of Business Administration - BBA, Finance
Community
