Ops Manager

• Jan 2020 - Present

working as a supervisor working as a supervisor

Operations Manager

• Jan 2017 - Present

Owner

• Mar 2009 - Jan 2017

Currently expanding to include Stores on AMAZON and EBAY. This Venture is now in its infancy and will continue to grow as now I have time to spend on it. Currently expanding to include Stores on AMAZON and EBAY. This Venture is now in its infancy and will continue to grow as now I have time to spend on it.

Extract/Transform/Load/Conversion Specialist

• Oct 2006 - Apr 2016

Worked directly with national clients to translate and convert payroll system data to ADP application tables. Partnered with project managers and implementation consultants to establish conversion approach, define data requirements, configure mapping documents and extract data from client’s legacy HR systems into ADP systems. - Managed and delivered high quality, on-time, conversion engagements to over 400 customers. - Proficient in converting data from a variety of client managed systems such as PeopleSoft, Ceridian, UltiPro, and Paychex, as well as in-house legacy systems, to all ADP product types. - Provided consultative expertise to progress client conversions, including writing a program to sequence 11 million history records that ADPs conversion product was unable to manage without errors. - Worked consistently in Oracle, MSAccess, MSExcel and dbase to create SQL statements to manipulate and validate data while managing conversions within the ADP product types. - Worked within the Citrix environment to assist client with data mining remotely. - Utilized Monarch data mining application to create models from flat file for data imports. - Recognized as a solid contributor , one of the most technical data conversion specialists in the team, and one of the few technicians capable of converting all ADP product types - from master file, history and balances conversions. - Recognized with National Account Achievement Award. Show less

Owner

• Mar 1992 - Jan 2008

Provided Valley Wide Support for all PC, Server, Network and related Infrastructure support for several Real Estate, Construction, Medical, Dental Offices, Every Office has a PC and we were there to support them for whatever their needs Provided Valley Wide Support for all PC, Server, Network and related Infrastructure support for several Real Estate, Construction, Medical, Dental Offices, Every Office has a PC and we were there to support them for whatever their needs

Systems Services Representative (Specialist)

• Mar 2001 - Sep 2006

Provided desk-side hardware and software support for American Express, ASML and Pacificare accounts across multiple end user computing environments to support business continuation plans. - Provided Technical OS/Application consultation to DAC/Odyssey in support of IBM/Lenovo spin-off. - Expanded and enhanced American Express in-house software deployment capabilities and processes to all global regions. - Designed and developed reporting tools and installation instructions to provide SUS patch tracking, which was implemented across 44,000 workstations in 16 American Express locations worldwide. - Created and implemented web-based bug tracking utility for Desktop Design and Integration Team use. Show less

Lead Systems Administrator

• Mar 1997 - Mar 2001

Led a team of 30 technicians supporting over 8 sites and 8,000 desktops to provide lead systems administration, desktop support, technical assistance and problem resolution to meet SLA’s and business goals. - Provided technical leadership for global server-based computing and Windows 2000 projects, including planning, image resolution, application/customer requirements and employee staffing. - Partnered with the Antivirus team to efficiently implement Antivirus updates. - Managed day-to-day direct report activities including hiring, coaching and development, performance reviews and team metrics. - Provided senior level systems administration, leadership, desktop support and problem resolution to end-users at multiple Phoenix campuses. - Performed CAS roll out of 376 PC’s within given time frames and at high level of service. - Redesigned structure of drivers database located on image server to improve work quality. - Partnered with the server team for account consolidation of image ID’s and file consolidation on shared servers, improving processes and storage. - Responsible for installation and troubleshooting of PC's and printers through service request process. - Successfully resolved and closed all requests within approved SLA’s. - Assisted with Team/Workbench campus rollout by configuring TCP/IP at client’s desktops as well as servicing PC’s when auto-load software failed. - Recognized as the most commended Desktop Technician for 1998. Show less

Operations Supervisor

• Mar 1993 - Mar 1997

Worked as a Parts Technician for the Priority Parts Call center and worked into the supervisory roll, Later moving in to assist in parts of the design and implementation of the store satellite communications for the Electronic Parts Catalog and online vendor parts sourcing. - Managed 9 team leaders and 100+ associates in a customer service environment. - Responsible for training, coaching and development of team leaders, and analyzing, reporting and improving team performance. - Redesigned and implemented program enhancements for end-users. - Wrote project scopes and compiled cost justification for new projects. - Tested with project leaders and programmers for product satisfaction. - Analyzed production job applications and made corrections to allow for unforeseen errors. Show less

Master Certified Automotive Tech

• Jan 1989 - Mar 1993

Ase Master Certified in all facets of automotive and diesel. I worked on everything from AMC to YUGO Driveablitly was my specialty and the rest just were icing on the cake :) Ase Master Certified in all facets of automotive and diesel. I worked on everything from AMC to YUGO Driveablitly was my specialty and the rest just were icing on the cake :)

63W All Wheel and Track Vehicle Technician

• Jun 1983 - Jan 1990

Basically anything that moved I worked on and fixed, During the 6 year stint I also worked with the civilian developers on Design and integration of new product, at that time we were working with the integration of the M1 Abrams, M2 Bradley, Fast Attack Vehicles HMMWV or Humvee, m1009 cucv and many others Basically anything that moved I worked on and fixed, During the 6 year stint I also worked with the civilian developers on Design and integration of new product, at that time we were working with the integration of the M1 Abrams, M2 Bradley, Fast Attack Vehicles HMMWV or Humvee, m1009 cucv and many others