Senior Salesforce Business Analyst

• Apr 2019 - Present

• Performing best practice customizations through Salesforce to deliver requirements at best.• Conducting the training sessions for consultants and end-users.• Managing ongoing support requests and administrative needs of users.• Creating business apps for the adoption of new teams.• Following agile methodology.• Leading and guiding colleagues through the requirements to deliver them perfectly.• Documentation through the changes to provide know-how for future users and developers.

Senior Analyst

• Jan 2018 - Mar 2019

• Delivering Change Requests by the customer to satisfy maintenance requirements.• Learning to increase the efficiency and usability of the environment.• Creating solutions in Salesforce to be complaint with GDPR.• Managing developer team to satisfy customer needs.• Delivering Salesforce Solutions in terms of Epics.• Owning Detailed Design Documents and communicating with the client to offer solutions anddocument it properly.• Evaluating the demands in talking with the customer's representatives.• Managing developers to handle hypercare altogether according to the triage meetings

Salesforce Consultant

• Jan 2017 - Jan 2018

Associate Salesforce Consultant

• Jan 2016 - Dec 2016

• Working as a Business Analyst to satisfy customer needs with developer team.• Have experience implementing constituent relationship management systems (CRM) with the Salesforce.com platform• Independently analyzing, solving, and correcting issues in real time, providing problem resolution end-to-end.• Providing information by answering issues and requests.• Operating the system database with SQL.• Managing ipk.adimadim.org which is a non-governmental organization.

Research and Development Assistant

• Dec 2014 - Jun 2015

• Performed statistical analysis via Minitab, R and Matlab, C# and presented it to managers for the project called ICAN which is a noisy text processor.• Found solutions for specific problems with data mining. (Weka used) • Performed statistical analysis via Minitab, R and Matlab, C# and presented it to managers for the project called ICAN which is a noisy text processor.• Found solutions for specific problems with data mining. (Weka used)

IT Assistant

• Dec 2013 - Aug 2014

• Creation and execution of test cases to ensure that the application or technical environment meets the requirements (technical, functional, and user interface) • Assisting the technical team during implementation phase • Conduct an annual process maturity evaluation and appropriate external benchmark studies of best practices to develop a plan to enhance the process capabilities of the business unit. • Reporting of the test results and discussing the status of bugs and change requests with the development team

Production Intern

• Jul 2012 - Aug 2012

Main activities and responsibilities:•Observing the whole production line•Working at different projects, attending daily meetings about the problems incurred at production line Main activities and responsibilities:•Observing the whole production line•Working at different projects, attending daily meetings about the problems incurred at production line