Experience

Kreston Solicitors

• United Kingdom
• Legal Services
• 1 - 100 Employee

• Director

  • Jul 2021 - Present

  Enfield, England, United Kingdom Licensed Conveyancer

• Practice Manager

  • Jan 2019 - Jul 2021

  Enfield, United Kingdom



ESL Insurance Services

• Director

  • Oct 2011 - Present

  Palmers Green • Setup E-surance Solutions LTD. • Apply to Financial Services Authority (FSA) for authorisation. • Apply for Insurance Agencies Via 30 Insurance companies and Underwriters. • Advising clients on Consumer & Commercial Insurance policies 2 years. • Apply for Consumer Credit Licence. • Completed training courses and passed the exams of Compliancy Services for the following courses. Basic Insurance Principles FSA Regulations Treating… Show more • Setup E-surance Solutions LTD. • Apply to Financial Services Authority (FSA) for authorisation. • Apply for Insurance Agencies Via 30 Insurance companies and Underwriters. • Advising clients on Consumer & Commercial Insurance policies 2 years. • Apply for Consumer Credit Licence. • Completed training courses and passed the exams of Compliancy Services for the following courses. Basic Insurance Principles FSA Regulations Treating Customers Fairly Approved Persons ICOBS (Insurance Conduct Of Business Sourcebook) Anti-Money Laundering Awareness Fraud Awareness for Directors, Managers and Supervisors in Regulated Firms Bribery and Corruption Show less



Research In Motion (BlackBerry)

• Project Support Specialist

  • Oct 2008 - Oct 2011

  Work On beta Projects. Test handheld devices in beta stage. Test Applications in beta stage. Use Remedy to monitor the progress of the issues. Use Integrity to log issues with the relevant development team. Create various test environments and scenarios to test the issues. Use BlackBerry Enterprise Server (BES) to test issues. Use RIM bespoke software to identify and record the issues. Excellent knowledge of Global Mobile Technology. Good knowledge of GSM. GPRS, EDGE,… Show more Work On beta Projects. Test handheld devices in beta stage. Test Applications in beta stage. Use Remedy to monitor the progress of the issues. Use Integrity to log issues with the relevant development team. Create various test environments and scenarios to test the issues. Use BlackBerry Enterprise Server (BES) to test issues. Use RIM bespoke software to identify and record the issues. Excellent knowledge of Global Mobile Technology. Good knowledge of GSM. GPRS, EDGE, UMTS & UMTS Read Log files to identify failures. Work closely with beta team in Singapore & Canada. Excellent customer care skills. Create training and work instruction documents for new Starters to our team. Excellent handheld device knowledge Build a network via VMware. Install BES & SQL server. Show less



CC Engineering

• United Kingdom

• Project & Desktop Support Engineer

  • Apr 2008 - Oct 2008

  Responsible for the administration of the Active Directory remote and desktop software and Blackberry support. Manage Cisco VPN conflicts and Blackberry enterprise activation. Active Directory Management creation, deletion & Distribution list amendments. Image and re-image PC and Laptop's for new starters. Basic support on exchange 2003. To support client hardware e.g. new ram hard disk replacement. The main support is given to our clients are Ms Office, hardware, bespoke… Show more Responsible for the administration of the Active Directory remote and desktop software and Blackberry support. Manage Cisco VPN conflicts and Blackberry enterprise activation. Active Directory Management creation, deletion & Distribution list amendments. Image and re-image PC and Laptop's for new starters. Basic support on exchange 2003. To support client hardware e.g. new ram hard disk replacement. The main support is given to our clients are Ms Office, hardware, bespoke software. Show less



Arcapita (Investment Bank)

• Project & Desktop Support Engineer

  • Nov 2007 - Apr 2008

  BlackBerry project involving roll out, server administration and Blackberry support to users. Pointsec project involving installing Pointsec to senior management & Travellers PC. Avaya Site Administration, creating new extension numbers and setting up coverage path. Basic administration of callexpress, creating voicemail accounts. 1-3rd line support to all London users. Create a new image for IBM T43 & T61 laptops and distribute these image Via Ghost server. The use… Show more BlackBerry project involving roll out, server administration and Blackberry support to users. Pointsec project involving installing Pointsec to senior management & Travellers PC. Avaya Site Administration, creating new extension numbers and setting up coverage path. Basic administration of callexpress, creating voicemail accounts. 1-3rd line support to all London users. Create a new image for IBM T43 & T61 laptops and distribute these image Via Ghost server. The use of Veritas to backup and restore documents. Deal With Third Party Vendors i.e. Bloomberg etc. Prepare inventory for Hostnames, Mobile phone numbers etc. Good knowledge Of Networking TCP/IP, WAN & LAN technologies. Show less



CB Richard Ellis

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Helpdesk & Desktop Support Engineer

  • May 2006 - Nov 2007

  Achieved an 80% resolution ratio for 1st and 2nd line support first-time fixes over the telephone to 2000 users in UK & EMEA (Europe Middle East & Africa) region. The use of Heat to pick up calls and monitor SLA's and escalation of calls in timely and detailed manner. Responsible for the administration of the Active Directory remote and desktop software and Blackberry support. Manage Cisco VPN conflicts and Blackberry enterprise activation. 1st Line Support to EMEA… Show more Achieved an 80% resolution ratio for 1st and 2nd line support first-time fixes over the telephone to 2000 users in UK & EMEA (Europe Middle East & Africa) region. The use of Heat to pick up calls and monitor SLA's and escalation of calls in timely and detailed manner. Responsible for the administration of the Active Directory remote and desktop software and Blackberry support. Manage Cisco VPN conflicts and Blackberry enterprise activation. 1st Line Support to EMEA Users. Active Directory Management creation, deletion & Distribution list amendments. Novell Client administration set users memberships and load the applications desired. Image and re-image PC and Laptop's for new starters. Basic support on exchange 2003. Trouble shoot Citrix connection issues and resolve. To support client hardware e.g. new ram hard disk replacement. Once a week company IT inductions are done by me, run through power point presentation to new joiners and answer their questions, train them in particular area if requested. Make an announcement for training through IT intranet homepage users can enrol them for the trainings. Travel to regional offices Manchester Liverpool Leeds and train users on applications they require e.g. Photoshop, Circle, Goad, bespoke software and MS software. And deal with their technical problems e.g. hardware problems etc. The training is conducted one to one basis and groups of 5-15 people. Usually for Circle, Goad & Photoshop applications. It is my responsibility to update the IT intranet page when change happens within IT or when something needs to be announced. The main support is given to our clients are Ms Office, hardware, bespoke software. I have recently got involved in XP rollout project I was responsible to reimage 250 PC's with my team of contractors, manage them and test the each PC individually . Show less