Commercial Project Manager

• Dec 2021 - Present

• To design and propose new business,product,process,depending on sectoral and internal developments • Identifying and monitoring needs for product, process and infrastructure improvements • Coordination between information Technologies, law/compliance,finance,credit operations,marketing,sales,allocation units and group companies • Transforming needs into demands , taking part in demand maturation studies on behalf of the business unit, preparing / ensuring the preparation of relevant documents • To deliver the requests to the relevant units, to mediate their delivery • Participating in detailed analysis studies, giving direction to the analysis from the perspective of the business unit, • Building bridges and coordination between ICT / Project manager and business units, • To take part in product, process and business-related tests, to perform the tests falling on the business unit, • To undertake the task of product management in the pilot production process when necessary, and then to transfer the work to the relevant units • To take part in other phases of the delivered work • Post-delivery monitoring, if necessary, to bid for new process improvement, to open new FT or project. Show less

Senior Expert Process & Data Engineer

• Apr 2018 - Present

• Administration of Turkcell HR applications where the services run on Microsoft Dynamics & Oracle EBS R12.• Management, migration,performance monitoring and installation of all applications in HR domain.• To manage infrastructe of business process which consist of HR Survey Management,HR Behaviour Management,Organizational changes,Offer Management,Vacation Management,HR Flex Performance Management, C&B Management,HR Reporting,HR Recruitment,HR Salary Management,Personnel Operations)• Identifying Requirement/problem/improvement of services and to implement the cost benefit solution ,• Planing the budget of service&support budget and following the planing-final budget, preparing the agreement of service and support for responsible services ,• Identifying the technical KPI’s which is responsible of service and product, following the SLA for these service/product.•Involving the process of project to guarantee the service is in the operational quality standart as a part of Operational Phase Leader(OFL)• Creating the necessary measurement infrastructure to keep service monitoring and tracing performance ( Creating service tree,Cycle time measurement,customer satisfaction etc.)• Keeping&following the suitability of responsible service about SOX/Audit/Security Show less

SENIOR SERVICE RELIABILITY ENGINEER

• Apr 2017 - Present

SERVICE ADMINISTRATOR

• Mar 2013 - Present

IT Corporate Support Specialist

• Nov 2010 - Mar 2013

IT Support Specialist

• Dec 2008 - Mar 2010

Intern

• Jul 2006 - Aug 2006