Member

• Aug 2023 - Present

Hue is a platform built to advocate change, by amplifying voices of color, increasing our visibility, and paving a path for us all to rise. Hue is a platform built to advocate change, by amplifying voices of color, increasing our visibility, and paving a path for us all to rise.

Process Standardization Project Coordinator

• Feb 2022 - Present

Front Line Operations Specialist

• Apr 2019 - Present

Front Line Operations Specialist-Enforced company protocols and regulations to address over 200+ candidate inquiries via Zendesk-Adjudicated background checks of applicants to ensure compliance using Checkr and Fountain-Utilized analytical data through evaluative methods to communicate with over 100+ colleagues -Increased engagement by 50% as the leader of the Engagement Crew Place N’ Pay (PNP) Account Owner-Converted over 4,000 restaurants from 0% - 100% conversion rate in Midwestern top consumer markets-Increased approximately 8,000 restaurants’ conversion statistics to 75% - 100%-Implemented data-driven recommendations that reduced operational costs by terminating restaurants with multiple price discrepancies-Resolved cash balance differences of $50-100 per restaurant attrition-Mitigated production errors and inconsistencies by 40% by simplifying and improving workflow procedures and initiatives-Created monthly ad hoc reports notating personal metrics and territory performance on a granular levelPNP Specialist-Spearheaded the resurgence of the PNP Power Hour to increase team productivity by 20% - 40% -Partnered with internal stakeholders in Restaurant Fulfillment and increased restaurants’ marketing percentages to 15% - 20% and adjusted delivery rates post free - trial subscriptions-Managed and authored about 10+ bi-weekly PNP Engagement Newsletters that spotlighted company news and highlighted accomplishments that increased team engagementMenu Consultant-Analyzed and improved menu aesthetics for 3-5 restaurant owners within an intimate focus group-Built and developed internal relationships with leadership and external relationships with business partners to develop and scale customer retention methodsMenu Updates Specialist-Enhanced over 40+ restaurant menus to align with GrubHub policy-Utilized Salesforce in the recollection of critical data of over 40+ business partners Show less

Instructor

• Mar 2016 - Apr 2019

-Administered individualized iPad lessons and hands-on manipulatives that strengthened the reading and math skills of about 15 students ranging from Pre-K - 12th-grade students -Established weekly, dynamic lesson plans that improved students’ academic performance by 20% -Administered individualized iPad lessons and hands-on manipulatives that strengthened the reading and math skills of about 15 students ranging from Pre-K - 12th-grade students -Established weekly, dynamic lesson plans that improved students’ academic performance by 20%

Front Desk Staff

• Feb 2018 - Jun 2018

I've had the pleasure of working with different architects and engineers across a variety of disciplines. One of my most memorable experiences was volunteering for I-NOMA (Illinois National Organization of Minority Architects). During their event, I partnered with company architects and conducted interviews, networked, and provided career development tools to recent college graduates. My passion lies in helping rising professionals become marketable in their field while reaching their greatest potential. Show less

Student Journalist/ Media Team

• Jun 2011 - Aug 2011

During my summer internship at SayWhat! I wrote many articles dedicated to local cuisine ranging from downtown Chicago to Little Italy. In order to get such information, I conducted countless interviews with different business owners and restaurateurs who shared their knowledge with me on how they started their business and how that passion fueled their creative cuisines. My final project was to create something that sparked interest or concern in my personal life. I made an original video project about segregation and socioeconomic disparities in the South Shore neighborhood. All of the projects created were posted on the SayWhat! website and shared on Facebook and Twitter. Show less

Student Journalist

• Aug 2008 - Jun 2011

Working at TheMash was my first time writing for a news publication. Through my experience, I learned how to conduct interviews, write articles, and work with other students from different backgrounds. In this position, I learned how collaboration and dedication to my craft will produce a noteworthy final product. Working at TheMash was my first time writing for a news publication. Through my experience, I learned how to conduct interviews, write articles, and work with other students from different backgrounds. In this position, I learned how collaboration and dedication to my craft will produce a noteworthy final product.