Experience

Jonsson Workwear

• South Africa
• Retail Apparel and Fashion
• 200 - 300 Employee

• Business Leader

  • Jul 2023 - Present



Rentokil Initial

• United Kingdom
• Environmental Services
• 700 & Above Employee

• Branch Manager

  • Jan 2019 - Jul 2023

  Manage one of Rentokil's largest branches, where I have a team of 27 Service Technicians, 4 Service Supervisors and 2 Service Planners. KEY PERFORMANCE AREAS:  Report to the Regional Business Manager (Gauteng / North West / Mpumalanga).  Calculate manpower requirements and manage the recruitment and selection process. Conduct performance appraisals and identify skills gaps. Manage disciplinary processes.  Control operational, CAPEX and salaries budgets, monitor P & L and forecast monthly revenue.  Implement cost saving initiatives to maximise revenue.  Health and safety – maintain LTA rate and a quarterly audit result of 95%.  Conduct infield visits, maintaining a target of 8 visits per month.  Implement and manage client projects.  Analyse and plan optimal routes to increase efficiency and save costs.  AR disputes – liaise directly with customers and resolve disputes.  Fleet and asset management – dispose of vehicles, achieve budgets and implement cost saving initiatives. ACCOMPLISHMENTS:  Successfully improved the operational quality and efficiency of the branch to achieve high service levels.  Developed staff members to drive improved business performance. Under my leadership, 2 Service Technicians have been promoted to Service Supervisors and a Service Supervisor has been promoted to Senior Supervisor.  Won a company award for Best Debtors Resolution in the Region (2021). Show less



Rentokil Initial South Africa

• South Africa
• Facilities Services
• 100 - 200 Employee

• Quality Assurance Manager

  • Apr 2018 - Jan 2019

  In April 2018, I was promoted to a Quality Manager in the Bloemfontein Branch overseeing sites in the Northern Cape, Free State and Lesotho. KEY PERFORMANCE AREAS:  Reported to the Technical Manager.  Prepared for audits to ensure compliance to company and government regulations (branch health and safety audits and fleet / equipment inspections).  Trained service teams on SWPs, SOPs and Toolbox Talks.  Updated customer safety files and ensured compliance – clients included AIB, Tigar Brands, Nestlé and YUM! ACCOMPLISHMENTS:  Received multiple compliments across the business for great customer service and compliance. Show less



Rentokil Initial

• United Kingdom
• Environmental Services
• 700 & Above Employee

• Service Supervisor

  • Jun 2015 - Jan 2018

  In June 2015 I was promoted to Service Supervisor of the branch, managing 13 technicians and 1 Service Planner.KEY PERFORMANCE AREAS: Reported to the Branch Manager. Supervised 12 Service Technicians and 1 Service Planner. Conducted regular performance reviews, ensured the staff were fully trained and competent, maintained accurate records and conducted coaching sessions with at least 6 technicians per year. Completed annual formal feedback via full Technician Performance Assessments. Controlled the fleet budget (repairs, services and fuel); stock/prep budget and overtime budget. Completed regular Quality Assurance checks on client’s premises. Conducted regular reviews with customer site management to maintain good client relationships. Ensured that all customer complaints were resolved professionally. Conducted vehicle inspections weekly and monthly. Ensured that customer portfolios were always audit ready through online site audits and updating of site plans.ACCOMPLISHMENTS: Received multiple awards for ‘Constant Prep Management’ and ‘Team Excellence’. Achieved 2nd place in the region for ‘Best Supervisor’, for 2 consecutive years. Show less

• Service Planner

  • Apr 2014 - Jun 2015

  In April 2014 I was appointed in the role of a Service Planner as an external applicant. KEY PERFORMANCE AREAS: Reported to the Service Supervisor. Verified the ‘State of Service’ monthly. Liaised with customers to book initial and subsequent treatments and installations. Captured technicians’ daily worksheets. Monitored productivity daily. Maintained an efficient filing system to ensure easy access to records.ACCOMPLISHMENTS: Achieved monthly planning compliance target of 95%. Achieved over 99% for State of Service. Show less



Companero

• Bloemfontein, Free State, South Africa

• Training Facilitator

  • May 2012 - Jan 2013

  In April 2012 I was recruited by a former colleague to join him in his new business venture in skills development and training for blue collar employees. (Service SETA) Registered through SAQA and SETA (Sector Education and Training Authority) What is SETA The SETA is mandated to promote and facilitate the delivery of education, training and development in order to enhance the skills profile of the Education, Training and Development (ETD) sector and contribute to the creation of employment opportunities especially for those previously disadvantaged. My duties included: On the job training for our customer's employees (Fascilitate - Service industry) Assessing of Portfolio of Evidence gathered through the training sessions. Provide support in the process of development Provide feedback on training sessions and where to improve Show less



McCarthy Value Center

• Bloemfontein Area, South Africa

• Sales Consultant/Receptionis

  • Jan 2009 - Apr 2012

  Was appointed as the dealership's receptionist at this well established business, I wanted more responsibilities and soon I sold vehicles in between my receptionist duties. Duties Included: Petty Cash Requesting Natis documents from the banks Requesting settlements from the banks License and Registration of vehicles. Arranging number plates for vehicles sold. Receptionist Ensuring a clean work place. Sales I have sold 5-6 vehicles monthly, 90% of sales were over the telephone Show less



Border's Real Estate Agencies

• Bloemfontein, Free State, South Africa

• Personal Assistant

  • Jan 2008 - Jan 2009

  In January 2008 I joined Border's Real Estate, what I enjoyed the most was working on the farms, assisting the quanity surveyor with appraisals. Very soon I was sent alone in field to gather all the data for the Quantity surveyor to do an estimate, we mostly did work for the Department of Land Affairs. We also assisted clients/banks on estimations on their property value for selling. On a regular basis we assisted construction companies and architecs with tenders by sourcing prices of building materials etc on new projects. My duties included the following: • Prepare tender and contract documents • Property appraisals of mostly farms and undertaking cost analysis for repairs and maintenance • On site visits, inspect property and interview clients • Draft reports that fully explain assessment results and outline methods used • Examine all variables that impact property’s present or future value (comparable farm sales, previous sales records, future developments) Show less



Sleepover Guesthouse

• Bloemfontein, Free State, South Africa

• Front Desk Receptionist

  • Jun 2007 - Dec 2007

  I finished school December 2006, when I started to study at the University of the Freestate. I studied Through a friend a got the opportunity as a receptionist where I worked shifts from 19:00 - 07:00 or 07:00 to 19:00. I was young and I enjoyed it very much, this is where I gained a lot of experience as a young student on working with people. I had the opportunity to have numerous conversations about so many different careers and people accross the country, from preparing breakfast to serving dinner to also playing bar lady. My duties included: Bookings and Reservations Prepping Breakfast and Dinner Manage the cleaning staff Stock Levels - Bar and Kitchen Answering calls Customer Payments Petty Cash Show less