Eran Mallach
Sr Operations Technical Project Manager at LightForce- Claim this Profile
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Topline Score
Bio
Liviu Paciuga
I worked with Eran for 25 years, sometimes in the same team. I can state unequivocally that Eran is a relentless pursuer of excellence, both as an individual and as a team player. He started as an engineer, and continued through a series of roles – manager, project manager, customer success manager. In each of the roles Eran held he brought significant contributions to the company at large, and to the teams he was part of. His passion for the customers and his teammates is well known.
John Fulena
Eran is a consummate professional. He is highly skilled in data analytics and customer satisfaction. His drive to succeed a d help others on the team are excellent.
Liviu Paciuga
I worked with Eran for 25 years, sometimes in the same team. I can state unequivocally that Eran is a relentless pursuer of excellence, both as an individual and as a team player. He started as an engineer, and continued through a series of roles – manager, project manager, customer success manager. In each of the roles Eran held he brought significant contributions to the company at large, and to the teams he was part of. His passion for the customers and his teammates is well known.
John Fulena
Eran is a consummate professional. He is highly skilled in data analytics and customer satisfaction. His drive to succeed a d help others on the team are excellent.
Liviu Paciuga
I worked with Eran for 25 years, sometimes in the same team. I can state unequivocally that Eran is a relentless pursuer of excellence, both as an individual and as a team player. He started as an engineer, and continued through a series of roles – manager, project manager, customer success manager. In each of the roles Eran held he brought significant contributions to the company at large, and to the teams he was part of. His passion for the customers and his teammates is well known.
John Fulena
Eran is a consummate professional. He is highly skilled in data analytics and customer satisfaction. His drive to succeed a d help others on the team are excellent.
Liviu Paciuga
I worked with Eran for 25 years, sometimes in the same team. I can state unequivocally that Eran is a relentless pursuer of excellence, both as an individual and as a team player. He started as an engineer, and continued through a series of roles – manager, project manager, customer success manager. In each of the roles Eran held he brought significant contributions to the company at large, and to the teams he was part of. His passion for the customers and his teammates is well known.
John Fulena
Eran is a consummate professional. He is highly skilled in data analytics and customer satisfaction. His drive to succeed a d help others on the team are excellent.
Credentials
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Six Sigma Black Belt Professional (SSBBP)
Management & Strategy InstituteJul, 2021- Nov, 2024 -
Executive Management
Management & Strategy InstituteMay, 2021- Nov, 2024 -
Project Management - Lean Process (PM-LPC)
Management & Strategy InstituteMay, 2021- Nov, 2024 -
Six Sigma Green Belt (CSSGB)
Management & Strategy InstituteMay, 2021- Nov, 2024 -
Finance for Non-Financial Managers
LinkedInApr, 2020- Nov, 2024 -
Financial Analysis: Making Business Projections
LinkedInApr, 2020- Nov, 2024 -
Financial Forecasting with Big Data
LinkedInApr, 2020- Nov, 2024
Experience
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LightForce
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United States
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Medical Device
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200 - 300 Employee
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Sr Operations Technical Project Manager
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Oct 2022 - Present
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mt unirepair b.v.
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Netherlands
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Computer Hardware
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1 - 100 Employee
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Operations Manager
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2021 - Oct 2022
Highly competent operations manager with lots of experience responsible for managing the daily business operations, including overseeing all aspects of production, planning, purchasing, inventory, shipping, receiving and process development and improvement. Highly competent operations manager with lots of experience responsible for managing the daily business operations, including overseeing all aspects of production, planning, purchasing, inventory, shipping, receiving and process development and improvement.
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HP
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Customer Successes Manager
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Jan 2018 - Sep 2020
Worked with Account Managers relationships, provide services to top 26 accounts (approx. $950K in supplies revenues per month.) in the North-East Region. Maintained high satisfaction and NPS scores. Leveraged CRM account data to build a set of analytical and semi-automated tools that enabled the HP executive account managers to lead business discussions with Owners and Decision Makers
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Program Manager –Business Manager for the NA Repair Center
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2014 - Dec 2017
Supervised and coordinated all technical and business aspects of the HP Indigo NA Repair Center including planning, quality control, invoicing, Spare Parts package design, repair procedures, budget control, de-installation and dismantling activities, ensuring that the repair center activities met the service and spare parts organization requirements.Managed $5 million P&L, achieved all production and financial goals Managed buy-back efforts to control market availability of returned presses.
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Program Manager -New Product Introduction
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2012 - 2014
Spearhead the North America launch of new technology (HP Indigo 10000), worked with multi-discipline teams to ensure that the field was fully prepared for successful roll-out Supervised and coordinated field technical support and escalation, dispatch experts when needed.Prioritized, escalated and followed-up on all the field and class issues to the manufacturing division
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Escalation & Hardware Technical Group Mgr
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2006 - 2012
Created and developed analytical tools to assess and optimize engineer performance and part usage and replacement requirements that negatively impacted budget.Supervised and coordinated field technical support and escalation, dispatched experts when needed.Prioritize, escalate and follow-up on field and class issues with the manufacturing Lead and managed a group 18 experts and masters provide Field Engineer Technical Advanced Support for software and hardware (Tier 4)
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Installation and Production Support Group Mgr
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2004 - 2006
Supervised and coordinated installation teams supporting the HP Product line of Commercial and Industrial presses (sheet and web-fed) Lead and managed a group of 15 press installer and ramp up personal Managed the installation, coordination and ramp-up of 6 HP Indigo digital printing product lines Ensure that the customer site readiness and coordinated between the Sales, Service and the ClientGenerated and analyzed installation reports to improve “out-of-the-box” quality and process issues
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Technical Support Expert
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2000 - 2004
Provided technical support to field engineers, and company customers.Worked on complex problems where analysis of situation required evaluation of various factors.Prepared detailed service and failure analysis to customers as well as supported the response center.Responsible for the Repair center and final QC of parts and machines that had been reconditioned.
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District specialist
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1994 - 2000
Led local technicians, in Mechanics and Electronics for the HP Indigo product lines Responsible on performing site survey before each installation ensure site readiness and coordinated between the company and the client.Acting as a Team Lead
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Development and Lab/Field Technician
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1993 - 1994
Worked on the design, production and provide support for bank vaults alarm systems. Worked on the design, production and provide support for bank vaults alarm systems.
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Community
