Experience

Thought AI
• China
• Software Development
• Chief Operating Officer

  • Oct 2020 - Present


HM Health Solutions

• United States
• IT Services and IT Consulting
• 300 - 400 Employee

• Director Customer Success

  • Sep 2018 - Apr 2019

  Established and led 5 customer support teams of 10 consultants each for 5 major health care providers to transition to a run and operate environment, achieve service level objectives, and optimize platform adoption. • Achieved all 15 negotiated operational targets within 90 days of platform adoption. • Improved transformation methodology to improve quality and pricing effectiveness.• Established forecasting model to predict staffing capacity for a 700-person support organization. • Introduced Customer Success model to 2 new health care customers.• Selected to present at the Leadership Academy to over 200 management professionals on various topics such as change management and productivity Show less

• Director, Product & Technology

  • Jan 2014 - Sep 2018

  Established a service management practice and organization to deliver service management to new health care customers. • Created and empowered a 900-person production support organization and service strategy.• Orchestrated customer support for 5 contracts generating >$500M annual revenue.• Reduced the service request backlog from >10,000 requests to 2,500 in 3 years.• Streamlined support staff by 25% over 3 years while achieving service levels.• Achieved ISO 20000 certification and recognized with Diamond Award.• Nominated by CIO (3 terms) as Executive Council Advisor.• Selected Enterprise Change Agent Advocate during consent decree with UPMC. Show less



Highmark Inc.

• United States
• Insurance
• 700 & Above Employee

• Director Program Delivery

  • Jan 2011 - Jan 2014

  Led strategic program delivery for new health care customers to operate on the HMHS platform. Led teams through contracting and procurement lifecycles for software as a service (SaaS) acquisition. Led the migration a large health care provider to the HMHS Platform creating $1B revenue.• Grew the number of covered lives by 2.5M and added $140M in annual revenues. • Delivered records management capability; reduced infrastructure costs.• Delivered legal matter management capability; SaaS deploy saving $2M annually. Show less

• Program Manager

  • Jan 2008 - Jan 2011

  Led a $45M portfolio of Strategic Provider Programs. Delivered Pay for Value model resulting in multimillion-dollar savings through risk sharing. Delivered provider assessment capability resulting in improved health care quality scores.



Global Data Consultants

• India
• Education Administration Programs
• 1 - 100 Employee

• Senior Consultant

  • Jul 2006 - Dec 2007

  Managed a corporate litigation for a large Health Care Provider. Orchestrated a corporate tax litigation against the US Department of Justice and IRS resulting in a $200M settlement. Managed a corporate litigation for a large Health Care Provider. Orchestrated a corporate tax litigation against the US Department of Justice and IRS resulting in a $200M settlement.



Momentum, Inc

• United States
• Construction
• 1 - 100 Employee

• Director Business Development

  • 2004 - 2006

  Grew the company through new commercial and government business development. Expanded commercial and government business; increased revenue 46% over 18 months. Expanded consulting staff by 42%. Increased proposal win rate from 10% to 30%. Grew the company through new commercial and government business development. Expanded commercial and government business; increased revenue 46% over 18 months. Expanded consulting staff by 42%. Increased proposal win rate from 10% to 30%.



Computer Aid, Inc.

• United States

• Account Executive

  • 1984 - 2004

  Sold to Commercial and State government. Worked with large government agencies. Senior Account Manager for multiple Fortune 500 clients in healthcare, pharmaceuticals, and manufacturing, Senior Consultant leading delivery and operational implementation of large scale business applications. Sold to Commercial and State government. Worked with large government agencies. Senior Account Manager for multiple Fortune 500 clients in healthcare, pharmaceuticals, and manufacturing, Senior Consultant leading delivery and operational implementation of large scale business applications.



TRW

• Business Consulting and Services
• 1 - 100 Employee

• Software Programmer

  • 1982 - 1984

  Programmer/Analyst Turbine Airfoils Division. Developed factory routing and shop floor control systems for the manufacture of jet engine turbines. Programmer/Analyst Turbine Airfoils Division. Developed factory routing and shop floor control systems for the manufacture of jet engine turbines.