Er. Niba Zaidi

Customer Service Representative at FLEXO PACK MACHINES PRIVATE LIMITED
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Delhi, India, IN

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • Verified International Academic Qualifications
    World Education Services
    Oct, 2022
    - Oct, 2024

Experience

  • FLEXO PACK MACHINES PRIVATE LIMITED
    • India
    • Machinery Manufacturing
    • 1 - 100 Employee
    • Customer Service Representative
      • Jun 2020 - Present

      - Process customer DSD orders via email, ensuring maximum fill rates and timely follow-ups. - Handle warehouse customer orders and invoicing through EDI (Electronic Data Interface). - Serve as the first point of contact for customer inquiries and calls. - Coordinate delivery and warehouse receiving appointments as needed. - Manage customer credits and claims, resolving issues promptly and professionally. - Conduct tele marketing for opportunity buys and customer promotions. - Organize and distribute samples, providing support to sales and logistics teams. - Maintain and update customer price lists in collaboration with sales and account managers. - Assist in completing new item and promotion forms for customers. - Contribute to the development of sell sheets for promotions, special offers, and new items. - Support production by printing product labels as required. - Facilitate communication and coordination among different functional areas (shipping, sales, finance, production). - Adhere to company policies and maintain a high level of customer satisfaction. Show less

  • Dynesty International School
    • Primary and Secondary Education
    • 1 - 100 Employee
    • Teacher
      • Feb 2019 - Aug 2019

      - Develop and implement dynamic lesson plans for various science subjects, including Biology and Chemistry, for middle and high school students. - Create engaging and interactive classroom experiences that cater to diverse learning styles and abilities. - Utilize hands-on experiments, visual aids, and multimedia resources to enhance students' understanding of scientific principles. - Foster critical thinking and problem-solving skills through class discussions, group activities, and projects. - Provide individualized support to students by offering extra help sessions and addressing their specific learning needs. - Assess and evaluate student performance through quizzes, exams, assignments, and laboratory reports. - Maintain a positive and inclusive classroom atmosphere that encourages student participation and collaboration. - Collaborate with fellow teachers and participate in curriculum development initiatives. - Stay updated with the latest advancements in science education and incorporate relevant topics into the curriculum. Skills: - Curriculum Development - Classroom Management - Interactive Teaching Techniques - Laboratory Instruction - Student Engagement - Lesson Planning - Assessment and Evaluation - Problem Solving - Effective Communication - Team Collaboration Show less

  • Synmedic Laboratories
    • Pharmaceutical Manufacturing
    • 1 - 100 Employee
    • Microbiologist
      • Jun 2014 - Dec 2018

      - Conducted and established biological, microbiological, and laboratory analyses to support research and quality control in food production, sanitation, pharmaceutical production, and biotechnology fields. - Applied methods and techniques for chemical testing, ensuring accurate and reliable results. - Analyzed data and prepared comprehensive reports to communicate findings to relevant stakeholders. - Performed various biological, microbiological, and chemical tests and laboratory analyses. - Conducted testing of RO treated water, raw water, raw samples of medicines, and finished pharmaceutical products. - Demonstrated expertise in the operation and maintenance of instruments including BOD Incubator, Fungal Incubator, Bacterial Incubator, Horizontal Autoclave, Vertically Autoclave, Horizontal LAF, Vertical LAF, and Weighing machine. - Conducted tests on water quality parameters, including Acidity, Alkalinity, Hardness, Calcium, Magnesium, Chloride, Sulphate, TDS, Conductivity, Ammonium, LOD, and pH. - Played a key role in ensuring product quality, compliance, and safety within a regulated environment. - Collaborated effectively with cross-functional teams to achieve research and quality goals. - Contributed to the advancement of pharmaceutical research and food technology through meticulous laboratory work. - Maintained a strong focus on quality control and adhered to industry standards. Show less

Education

  • Jamia Hamdard
    Master of Science - MS, Food Safety and Quality Management
  • Dr. A.P.J. Abdul Kalam Technical University
    Bachelor of Technology - BTech, Biotechnology
    2010 - 2014
  • Aligarh Muslim University
    Bachelor's degree, Urdu Language and Literature
    2012 - 2016

Community

You need to have a working account to view this content. Click here to join now