Experience

Logo Yazılım

• Türkiye
• Software Development
• 700 & Above Employee

• Software Support Consultant

  • Feb 2017 - Present

  Software requirements specialist, translating user needs into easy to understand software solutions. Undertaking business impact analysisExperienced in user acceptance testing.Performed system, unit, performance, load, regression, stress and data interface testing.Hacked companies to handle a recovery in the event of a catastrophic event.Managed the requirements testing for system development.Risk assessment and analysis of monthly development progress and , reporting back to support team and developers.Liaison with software developers to swiftly resolve software faults and client's problems.Performing end users reviews and estimatesDeveloped and implemented test plans for complete software suite, including test cases and test processes, resolving issues with swiftcorrective action with the development team.Maintenance of installed systems, including software installation and software upgrades, in cooperation with the licensing department.Developed full disaster recovery procedures for disrupted systems, including system failure after hacking.Team Leader, delegating urgent system support work according to team member's abilities and experience.On-site support for handle a recovery after hacking Show less

• Software Support Technician

  • Oct 2016 - Feb 2017

  Setup .Net Framework and configuration of Windows FirewallSetup and configuration of SQL Server instances and opening ports for PDAsDeveloped full disaster recovery procedures for disrupted systems, including testing of procedures.Making the necessary actions for faster response of large databases.SQL QueriesPerforming Logo software tests with the company database, allowing provision for updates within a test environment.Setup and configuration of Logo ERP's on Windows Servers and RDP settings for remote usersSetup and configuration of Mobil Sales software on Android Operating systems and Windows Servers. Configuring WCF Services.Setup and configuration of Logo Mind Navigator of Excel.Setup sqlce, NETCF and configuration of Neon on WindowsCE or Windows Embbedded PlatformsSetup and configuration of Web server (IIS) for Kalem PDA and T-posResolving problems of faced by users via remote connection, teamviewer, email, telephone or on-site support.Updating of Logo, Kalem, Güvensoft, Mare software companies softwares.Troubleshooting softwares on Active DirectoryTaking Back Up or cloning HDD's of Windows Workstation and Windows Server as a imageUsing remote access to resolve customer problems through teamviewer. Excellent communication skills, with experience of problem solvingthrough email and telephone calls, as well as on-site visits for system support.End user training for specific software Show less



Özok Group

• Digital Media Specialist

  • Apr 2015 - Oct 2016

• IT Consultant

  • Apr 2015 - Oct 2016

  Responsible for diagnosing and resolving hardware, software & end user problems.PC addition and providing system optimizationSetting up the Windows - Mac OS X operating systemsProviding solutions of user's problems with phone support or office supportSetting up virtualization platforms and services of them(VMware,Parallels Desktop..)Providing service to network issues



Kıbrıs Web TV

• TRNC

• Video Editor

  • Jan 2014 - Apr 2015



Star Kıbrıs Medya Grubu

• TRNC

• Video-Editor - IT Support Consultant

  • Jul 2007 - Jun 2010

  First point of contact for IT helpdesk, facilitating problem identification and problem solving of all IT based queries, hardware and software. Computer hardware and software system support PC addition and providing system optimization Configuration of personal computers, both Windows and Mac OS X operating systems. Providing solutions of users problems Providing service to network issues First point of contact for IT helpdesk, facilitating problem identification and problem solving of all IT based queries, hardware and software. Computer hardware and software system support PC addition and providing system optimization Configuration of personal computers, both Windows and Mac OS X operating systems. Providing solutions of users problems Providing service to network issues