EPIPHANIUS KOECH

PRODUCT OPERATIONS EXECUTIVE at Interswitch East Africa
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Contact Information
us****@****om
(386) 825-5501
Location
KE
Languages
  • English -
  • Swahili -

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Credentials

  • Lean Six Sigma Yellow Belt
    GoLeanSixSigma.com
    Jan, 2017
    - Nov, 2024
  • NAIROBI SECURITIES EXCHANGE INVESTMENT CHALLENGE
    Nairobi Securities Exchange
    May, 2017
    - Nov, 2024

Experience

  • Interswitch East Africa
    • Kenya
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • PRODUCT OPERATIONS EXECUTIVE
      • Apr 2014 - Present

      POSTING MANUAL REVERSALS,STATIC DATA AMENDMENTS,PROCESSING VISA FILES THROUGH EDIT PACKAGE,CREDIT CARDS,DEBIT CARDS,FORCE ACCEPTING,CUSTOMER SERVICE,PROCESSING PAYMENTS,RECONCILIATION OF 3D REPORTS,TERMINAL AND PRODUCT SET UP ON PRIME AND ONLINE SYSTEM,MONITORING ALL ACTIVE SYSTEMS,STATIONERY REQUISITION,GENERATING,PRINTING AND DISPATCHING CREDIT CARDHOLDER STATEMENTS POSTING MANUAL REVERSALS,STATIC DATA AMENDMENTS,PROCESSING VISA FILES THROUGH EDIT PACKAGE,CREDIT CARDS,DEBIT CARDS,FORCE ACCEPTING,CUSTOMER SERVICE,PROCESSING PAYMENTS,RECONCILIATION OF 3D REPORTS,TERMINAL AND PRODUCT SET UP ON PRIME AND ONLINE SYSTEM,MONITORING ALL ACTIVE SYSTEMS,STATIONERY REQUISITION,GENERATING,PRINTING AND DISPATCHING CREDIT CARDHOLDER STATEMENTS

  • Equifax for Business
    • Financial Services
    • 1 - 100 Employee
    • CUSTOMER SALES REP
      • May 2012 - Jun 2012

      BUILD EXCELLENT RELATIONSHIP WITH CUSTOMERS,BUSINESS DEVELOPMENT THROUGH NEW CUSTOMER INTRODUCTION,MEET AND EXCEED CUSTOMER TARGET THROUGH MAINTAINING CONSTANT SYSTEM UP TIME,PROVIDE HIGHEST LEVEL OF SERVICE AND ASSISTANCE CUSTOMERS BUILD EXCELLENT RELATIONSHIP WITH CUSTOMERS,BUSINESS DEVELOPMENT THROUGH NEW CUSTOMER INTRODUCTION,MEET AND EXCEED CUSTOMER TARGET THROUGH MAINTAINING CONSTANT SYSTEM UP TIME,PROVIDE HIGHEST LEVEL OF SERVICE AND ASSISTANCE CUSTOMERS

  • Safaricom PLC
    • Kenya
    • Telecommunications
    • 700 & Above Employee
    • Customer Service Representative
      • Apr 2010 - Apr 2010

Education

  • University of Nairobi
    Bachelor of Commerce (B.Com.), Finance, General
    2011 - 2016
  • Moi University
    DIPLOMA IN BUSINESS MANAGEMENT, BUSINESS MANAGEMENT
    2009 - 2010
  • HIGHWAY SECONDARY SCHOOL
    2006 - 2008

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