Experience

The Meadows Club

• United States
• Hospitality
• 1 - 100 Employee

• Executive Director Of Operations

  • 2009 - Present

  General Responsibilities and Duties: • Manage Full kitchen staff • Create monthly P&L statements • Manage All Banquet and Convention events • Supervise Employee Onboarding and Training • Create and monitor weekly and monthly sales forecasts • Daily Budget Management of Rolling Meadows Convention & Banquet • Lead a management staff of 7 supervisors to ensure current high service standards and maintain low employee turnover Managerial Accomplishments: • Increased event sales by 15% • Reduced Labor and Controllable costs by 45% • Significantly increased customer and vendor relations by 95% Show less



Marriott Hotels

• United States
• Hospitality
• 1 - 100 Employee

• • 2005 - 2009

  General Responsibilities and Duties:• Financial Training Facilitator • Executive Committee Member• Midwest Regional Managerial Training Facilitator • Managed a total annual budget of 14 million dollars• Collaborated with the Director of Sales to generate event revenue • Developed managers through cross-training programs to promote staff career advancement• Developed and implemented long and short term management strategies to increase quality of service, associate moral, and profitability • Developed and maintained relationships with the local Chamber of Commerce, Convention and Visitor's Bureau, local businesses, churches, schools, and other local government entities• Lead staff of (14) managers/supervisors and (110) hourly associates to achieve operational success within the following departments: Front Office, Sales, Catering, Housekeeping, Food and Beverage, and Room Service Managerial Accomplishments: • Achieved lowest turnover rates averaging 2% annually.• Managerial style ranked 1st place regionally in Food Quality • Achieved “Excellent” score on all Marriott QA's averaging 97%. • Managerial style ranked 5th place regionally in Customer Service by creating a unique upbeat hospitality experience.• Was a leader in the Lisle/Chicago market by increasing revenue 64% through creative event packaging programs Show less

• • 2002 - 2005

  General Responsibilities and Duties: • Lead a team of (3) managers and (7) supervisors• Managed all on-site restaurants’ annual budgets and events • Interviewed/hired new associates, supervisors and managers • Eastern Regional Mentor and Cross-Trainer for new and potential restaurant managers

• • 1999 - 2002

  General Responsibilities and Duties: • Developed and implemented short and long range financial forecasting reports based on projected room occupancy.• Operational Manager of the Grille 700 Restaurant (main property restaurant), the Martini Bar, White Cap Bar, room service, outdoor Café Promenade, and Rigano’s Bakery & Deli. Managerial Accomplishments: • Scored in the Top 10 of full-service Marriott Hotels in all food and beverage outlets in guest satisfaction while maintaining forecasted profit margins. Show less

• • 1997 - 1999

  General Responsibilities and Duties: • Purchased liquor and various controllable items• Oversaw a team of (1) manager and (3) supervisors• Operational Manager of Metro Center Grille (main property restaurant)• Supervised Room Service; interviewed, selected and trained new associates• Developed and implemented short and long range financial forecasting reports

• • 1996 - 1997

  General Responsibilities and Duties: • Managed sales and forecasting • Responsible event set-up and breakdown • Supervised (12) housemen and (2) supervisors

• • 1995 - 1997