Ephraim Ramallo
Director of Revenue at Flowers-Software GmbH- Claim this Profile
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Swedish Native or bilingual proficiency
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Spanish Native or bilingual proficiency
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German Native or bilingual proficiency
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English Native or bilingual proficiency
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Bio
Anna Heinrichs
I am very fortunate to have worked with Ephraim. He is a great manager who is uniquely able to balance company results with the professional development and well-being of his employees. This way, he quickly became not only our manager, but also a mentor. Personally, I was able to grow significantly through his consultancy. His strengths especially lie in process optimization, excellent negotiation skills, leading people and strategic and long-term development of business partners. Within a remarkably short period of time, he put together a strong team in which each employee was able to contribute with his or her strengths to the mission. I can therefore only recommend working with Ephraim.
Paul Schwarzenholz
In the time we worked together, Ephraim has proven his deep knowledge on and passion for everything related to the Customer Success function. From hiring the right team members for the different CS functions, setting up a proper organizational structure, to proper tactics that fit into a cohesive outcome based strategy. Customers praised his strong service orientation and pragmatic solution driven approach. I enjoyed the collaboration with Ephraim and can highly recommend to work with him.
Andy Mura
Customer Success is a relatively new concept for many and Ephraim is one of the few leaders I met in this space who truly developed an exceptionally strategic approach to it. Ephraim has a comprehensive view of Customer Success as a core component and key objective not just for his team but for all units, from product to admin, and other commercial departments. Ephraim's vision revolves around alignment and takes into account all stages in the customer journey setting specific goals for onboarding, POC structure, customer training and education, strategic support, ecosystem integrations, professional services, and renewal cycles. This is a rare combination of targets as I often had to deal with CS leaders who solely focused on either strategic or commercial goals. Ephraim has customer value and their success at heart while focussing on company goals and innovation which is the perfect recipe for turning Customer Success from the name of a department to an actual company's objective.
Anna Heinrichs
I am very fortunate to have worked with Ephraim. He is a great manager who is uniquely able to balance company results with the professional development and well-being of his employees. This way, he quickly became not only our manager, but also a mentor. Personally, I was able to grow significantly through his consultancy. His strengths especially lie in process optimization, excellent negotiation skills, leading people and strategic and long-term development of business partners. Within a remarkably short period of time, he put together a strong team in which each employee was able to contribute with his or her strengths to the mission. I can therefore only recommend working with Ephraim.
Paul Schwarzenholz
In the time we worked together, Ephraim has proven his deep knowledge on and passion for everything related to the Customer Success function. From hiring the right team members for the different CS functions, setting up a proper organizational structure, to proper tactics that fit into a cohesive outcome based strategy. Customers praised his strong service orientation and pragmatic solution driven approach. I enjoyed the collaboration with Ephraim and can highly recommend to work with him.
Andy Mura
Customer Success is a relatively new concept for many and Ephraim is one of the few leaders I met in this space who truly developed an exceptionally strategic approach to it. Ephraim has a comprehensive view of Customer Success as a core component and key objective not just for his team but for all units, from product to admin, and other commercial departments. Ephraim's vision revolves around alignment and takes into account all stages in the customer journey setting specific goals for onboarding, POC structure, customer training and education, strategic support, ecosystem integrations, professional services, and renewal cycles. This is a rare combination of targets as I often had to deal with CS leaders who solely focused on either strategic or commercial goals. Ephraim has customer value and their success at heart while focussing on company goals and innovation which is the perfect recipe for turning Customer Success from the name of a department to an actual company's objective.
Anna Heinrichs
I am very fortunate to have worked with Ephraim. He is a great manager who is uniquely able to balance company results with the professional development and well-being of his employees. This way, he quickly became not only our manager, but also a mentor. Personally, I was able to grow significantly through his consultancy. His strengths especially lie in process optimization, excellent negotiation skills, leading people and strategic and long-term development of business partners. Within a remarkably short period of time, he put together a strong team in which each employee was able to contribute with his or her strengths to the mission. I can therefore only recommend working with Ephraim.
Paul Schwarzenholz
In the time we worked together, Ephraim has proven his deep knowledge on and passion for everything related to the Customer Success function. From hiring the right team members for the different CS functions, setting up a proper organizational structure, to proper tactics that fit into a cohesive outcome based strategy. Customers praised his strong service orientation and pragmatic solution driven approach. I enjoyed the collaboration with Ephraim and can highly recommend to work with him.
Andy Mura
Customer Success is a relatively new concept for many and Ephraim is one of the few leaders I met in this space who truly developed an exceptionally strategic approach to it. Ephraim has a comprehensive view of Customer Success as a core component and key objective not just for his team but for all units, from product to admin, and other commercial departments. Ephraim's vision revolves around alignment and takes into account all stages in the customer journey setting specific goals for onboarding, POC structure, customer training and education, strategic support, ecosystem integrations, professional services, and renewal cycles. This is a rare combination of targets as I often had to deal with CS leaders who solely focused on either strategic or commercial goals. Ephraim has customer value and their success at heart while focussing on company goals and innovation which is the perfect recipe for turning Customer Success from the name of a department to an actual company's objective.
Anna Heinrichs
I am very fortunate to have worked with Ephraim. He is a great manager who is uniquely able to balance company results with the professional development and well-being of his employees. This way, he quickly became not only our manager, but also a mentor. Personally, I was able to grow significantly through his consultancy. His strengths especially lie in process optimization, excellent negotiation skills, leading people and strategic and long-term development of business partners. Within a remarkably short period of time, he put together a strong team in which each employee was able to contribute with his or her strengths to the mission. I can therefore only recommend working with Ephraim.
Paul Schwarzenholz
In the time we worked together, Ephraim has proven his deep knowledge on and passion for everything related to the Customer Success function. From hiring the right team members for the different CS functions, setting up a proper organizational structure, to proper tactics that fit into a cohesive outcome based strategy. Customers praised his strong service orientation and pragmatic solution driven approach. I enjoyed the collaboration with Ephraim and can highly recommend to work with him.
Andy Mura
Customer Success is a relatively new concept for many and Ephraim is one of the few leaders I met in this space who truly developed an exceptionally strategic approach to it. Ephraim has a comprehensive view of Customer Success as a core component and key objective not just for his team but for all units, from product to admin, and other commercial departments. Ephraim's vision revolves around alignment and takes into account all stages in the customer journey setting specific goals for onboarding, POC structure, customer training and education, strategic support, ecosystem integrations, professional services, and renewal cycles. This is a rare combination of targets as I often had to deal with CS leaders who solely focused on either strategic or commercial goals. Ephraim has customer value and their success at heart while focussing on company goals and innovation which is the perfect recipe for turning Customer Success from the name of a department to an actual company's objective.
Experience
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Flowers-Software GmbH
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Germany
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Technology, Information and Internet
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1 - 100 Employee
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Director of Revenue
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Dec 2022 - Present
Responsible for leading the creation of all infrastructure within Sales, Partner Success, Revenue Ops and Customer Success to prepare us, Flowers Software, for our next growth stage. Our philosophy is to build the foundation and add complexity, as we grow. Grew the Revenue team from 4 to 10 members within 4 months, while creting the Rev Ops, SDR, Customer Success and Professional Services roles. Responsible for leading the creation of all infrastructure within Sales, Partner Success, Revenue Ops and Customer Success to prepare us, Flowers Software, for our next growth stage. Our philosophy is to build the foundation and add complexity, as we grow. Grew the Revenue team from 4 to 10 members within 4 months, while creting the Rev Ops, SDR, Customer Success and Professional Services roles.
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Growrly
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United States
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Managing Director
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Nov 2022 - Present
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Ferrum Ventures
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Germany
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Business Consulting and Services
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Revenue and Customer Success Advisor
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2020 - Present
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Gain Grow Retain
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United States
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Think Tanks
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1 - 100 Employee
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Member
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Sep 2020 - Present
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RevGenius
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United States
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Think Tanks
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500 - 600 Employee
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Member
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2020 - Present
RevGenius is a community of revenue generating sales, marketing, and revops professionals brought together to educate, inspire, and empower each other. Join the community, you can sit at our table! www.revgenius.com RevGenius is a community of revenue generating sales, marketing, and revops professionals brought together to educate, inspire, and empower each other. Join the community, you can sit at our table! www.revgenius.com
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zenloop
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Germany
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Technology, Information and Internet
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1 - 100 Employee
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Head of Customer Success
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Apr 2022 - Sep 2022
Digitalization and globalization are putting companies under massive pressure. Products are becoming more similar than ever, prices way more competitive, customer behavior and requirements are in a constant state of change. The only way to achieve long-term customer loyalty is delivering a perfect customer experience – and we are on a mission to enable every company in the world to do that. With our industry agnostic Software-as-a-Service solution, companies like HelloFresh, Thalia… Show more Digitalization and globalization are putting companies under massive pressure. Products are becoming more similar than ever, prices way more competitive, customer behavior and requirements are in a constant state of change. The only way to achieve long-term customer loyalty is delivering a perfect customer experience – and we are on a mission to enable every company in the world to do that. With our industry agnostic Software-as-a-Service solution, companies like HelloFresh, Thalia, Douglas, TradeRepublic, A.T.U, Penta or EnBW are able to collect, cluster, and analyze customer feedback they receive through various channels along their customer journeys. After analyzing the feedback, our experience management platform automatically derives tailored and individualized measures to retain satisfied customers and win back churning customers. This way, we enable companies to successfully identify growth drivers as well as pitfalls along their customer journeys, turn happy customers into brand advocates, and minimize losses in revenue generated by customer churn. Fore more info: zenloop.com Show less Digitalization and globalization are putting companies under massive pressure. Products are becoming more similar than ever, prices way more competitive, customer behavior and requirements are in a constant state of change. The only way to achieve long-term customer loyalty is delivering a perfect customer experience – and we are on a mission to enable every company in the world to do that. With our industry agnostic Software-as-a-Service solution, companies like HelloFresh, Thalia… Show more Digitalization and globalization are putting companies under massive pressure. Products are becoming more similar than ever, prices way more competitive, customer behavior and requirements are in a constant state of change. The only way to achieve long-term customer loyalty is delivering a perfect customer experience – and we are on a mission to enable every company in the world to do that. With our industry agnostic Software-as-a-Service solution, companies like HelloFresh, Thalia, Douglas, TradeRepublic, A.T.U, Penta or EnBW are able to collect, cluster, and analyze customer feedback they receive through various channels along their customer journeys. After analyzing the feedback, our experience management platform automatically derives tailored and individualized measures to retain satisfied customers and win back churning customers. This way, we enable companies to successfully identify growth drivers as well as pitfalls along their customer journeys, turn happy customers into brand advocates, and minimize losses in revenue generated by customer churn. Fore more info: zenloop.com Show less
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Talentspace
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India
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Human Resources
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Head of Customer Success
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Dec 2020 - Dec 2021
Talentspace is an online platform that allows you to build hyper-interactive career events, making it easy for exhibitors and talents to engage like in real-life. Our dedicated Customer Success team will assist you in the planning and setup process. Our goal is to help you in all aspects of event planning, creation and execution, so you and your team will achieve your yearly event goals. Launched in 2020, we are the trusted partner of leading universities across both the EU and… Show more Talentspace is an online platform that allows you to build hyper-interactive career events, making it easy for exhibitors and talents to engage like in real-life. Our dedicated Customer Success team will assist you in the planning and setup process. Our goal is to help you in all aspects of event planning, creation and execution, so you and your team will achieve your yearly event goals. Launched in 2020, we are the trusted partner of leading universities across both the EU and US. Show less Talentspace is an online platform that allows you to build hyper-interactive career events, making it easy for exhibitors and talents to engage like in real-life. Our dedicated Customer Success team will assist you in the planning and setup process. Our goal is to help you in all aspects of event planning, creation and execution, so you and your team will achieve your yearly event goals. Launched in 2020, we are the trusted partner of leading universities across both the EU and… Show more Talentspace is an online platform that allows you to build hyper-interactive career events, making it easy for exhibitors and talents to engage like in real-life. Our dedicated Customer Success team will assist you in the planning and setup process. Our goal is to help you in all aspects of event planning, creation and execution, so you and your team will achieve your yearly event goals. Launched in 2020, we are the trusted partner of leading universities across both the EU and US. Show less
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KREATIZE GmbH
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Germany
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Information Technology & Services
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1 - 100 Employee
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Head of Sales and Marketing
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Jun 2019 - Nov 2019
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test IO
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Technology, Information and Internet
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1 - 100 Employee
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Key Account Director US
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Aug 2017 - Apr 2019
- Develop and execute translatable customer journey strategy (adoption, renewal & expansion): Applicable to any customer by other KAM - Identify short and long-term metrics for success of an account at Business Partner level (C-Level, VP) to ensure resell/renewal - Establish executive business review process by integrating operational feedback from CSM team & test IO crowd - Prove the value of these metrics by consistently growing gross MRR retention to over 80% on new customers… Show more - Develop and execute translatable customer journey strategy (adoption, renewal & expansion): Applicable to any customer by other KAM - Identify short and long-term metrics for success of an account at Business Partner level (C-Level, VP) to ensure resell/renewal - Establish executive business review process by integrating operational feedback from CSM team & test IO crowd - Prove the value of these metrics by consistently growing gross MRR retention to over 80% on new customers - Training Account Executives and Account Managers in scoping operational challenges leading surrounding complex expansion processes in both SF and Berlin - Hiring & training of new AMs in both SF and Berlin
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Customer Success Manager US
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Sep 2016 - Jul 2017
- Identifying the metrics to ensure healthy operational adoption & forecast adoption issues - Identifying alternative value propositions leading to first CSM led expansions at test IO with all 6 Account Executives in both Berlin and SF within 2 quarters - Creating the first Customer Journey plan that is the basis of the collaboration between CSM & AM team to this day - Pushing new technological solutions: leading the first consistent API integration program, leading to highest MRR and… Show more - Identifying the metrics to ensure healthy operational adoption & forecast adoption issues - Identifying alternative value propositions leading to first CSM led expansions at test IO with all 6 Account Executives in both Berlin and SF within 2 quarters - Creating the first Customer Journey plan that is the basis of the collaboration between CSM & AM team to this day - Pushing new technological solutions: leading the first consistent API integration program, leading to highest MRR and TCV contracts at test IO in each market (US & EU) - Training and mentoring all CSMs in Berlin and especially in SF - Creating a pyramid through the test IO crowd to assist in the management and support of the complete US and non-German speaking customer portfolio from 10.2016-07.2017
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Education
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2003 - 2007
Lund University
Bachelor's degree, Economics -
2009 - 2012
Heidelberg University
1st State Exam, Medicine
Community
