Experience

Al Asdekaa Group for Dairies Production and Trading

• Egypt
• Dairy Product Manufacturing
• 1 - 100 Employee

• Call Center Agent

  • Feb 2022 - Present

  ake the order from customer by telephone and get appropriate information  Assist customers with menu selection and answer all questions in a respectful and patient manner  Repeat customer orders for accuracy before entering them into the Point of Sale System  During off peak times, call and help expedite call-in and carry-out orders  Handles all complaints and requests immediately and ensures that client are satisfied with the service  Operates all computer systems in accordance with the correct operating standards  Must be attentive and willing to perform duties assigned by the Service Leader  Ensure that effective up selling and/or cross-selling techniques are utilized in order to maximize sales  Report any guest comments or complaints to the manager immediately  Correctly enter all pertinent information of an order including special items  Maintain a clean and organized work station Show less



Octopus-Outsourcing

• Egypt
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Customer Care Agent

  • Jul 2021 - Jan 2022

  Manage customer queries and complaints.  Escalate complaints across a number of communication channels.  Well in this role able to remain calm when customers are frustrated.  Maintaining a positive, empathetic, and professional attitude toward customers at all times.  Responding promptly to customer inquiries.  Communicating with customers through various channels.  Acknowledging and resolving customer complaints.  Communicating and coordinating with colleagues as necessary.  Providing feedback on the efficiency of the customer service process.  Ensure customer satisfaction and provide professional customer support. Show less