Testing/QA Director

• Jul 2022 - Present

Test Lead

• Mar 2019 - Jul 2022

Senior Test Analyst

• Mar 2018 - Mar 2019

Senior Test Analyst

• Jul 2016 - Mar 2018

Test Analyst

• Mar 2011 - Jun 2016

Customer Care Officer

• Nov 2009 - Mar 2011

The role required a person to be able to analyse and attend to all queries from the time the Home Loan is settled for a customer for all Commonwealth Bank, third party and home loan products. It also requires good communication skills in order to liaise with various departments and Processing centres to ensure customer satisfaction as this was a priority.Main Responsibilities:• Perform comprehensive, accurate analysis of client enquiries • Contribute to and action Service and Sales requests of the clients• Ensuring quality and compliant service is provided by ensuring accurate LVR, LSR and LMI details as required• Validating and encouraging compliance with clients and departments with respect to Home Loans• Follow up open actions (or client requests) to ensure timely resolution and meeting client needs Maintain high standards of partnership with counterparts in support area and management of sound relationships with key stakeholders and process users

Relationship Officer

• Apr 2006 - Nov 2009

This role was one where in it required extensive analysis and thought process in working out what was beneficial to the business in relation to profit and offer a deal in accordance with it to the customer. As a Relationship Officer it meant to retain existing customers by ensuring everything we offered them as a bank was the best in line with the competitors as the customers where of High Net worth to the bank.Main Responsibilities:• Perform comprehensive, accurate and timely financial analysis of all client banking needs • Contribute to and action requests of the clients on priority as they are High Value Clients• Act on customer’s behalf in communications with other departments of the bank to ensure high quality service• Validating and encouraging compliance with clients and departments• Follow up open actions (or client requests) to ensure timely resolution and meeting client needs• Maintain high standards of partnership with counterparts in support area and management of sound relationships with key stakeholders and process users

Business Performance Analyst

• Mar 2008 - May 2008

This role required a person to be good at analysing reports and statistics from various reports generated for various stakeholders. It was a great tool to interact with various managers and get to know how a business runs and what is profitable and what isn’t. It required a person who always needed to prioritise tasks for the day and negotiate time frames accordingly such that it suits the Business requirements. Main Responsibilities:• Perform comprehensive, accurate and timely analysis of all reports• Contribute to and action compliance reporting associated with data entry and database maintenance• Maintain high standards of partnership with counterparts in support area and process users• Perform comprehensive, accurate and timely database analysis and rectify them accordingly• Actively seek, identify and adopt process improvement opportunities through frequent and proactive review of work practices