Experience

Educate.ie
• Ireland
• Book and Periodical Publishing
• 1 - 100 Employee
• Digital Developer at Educate.ie

  • Feb 2021 - Present


Trend Micro

• Japan
• Software Development
• 700 & Above Employee

• Endpoint Security Engineer

  • Jun 2018 - Feb 2021

  I am currently working in Trend as an Endpoint Security Engineer on an enterprise level. My role requires knowledge of Cyber crime landscape, common attack vectors, methods of execution & persistence as well as malware types that commonly threaten large organisations endpoints. As an Endpoint security engineer I am tasked with working with a point of contact with an organisation (IR, Partner, company's security architect etc) using our tools to provide complex solutions in their environment including: • Configuring and optimizing thousands of endpoints with security solutions • Assisting with malicious events, FP,FN cleanup & containment of threats • Analysis of malicious files. Including working with malicious samples in a virtualized malware lab. • Providing protection against detected threats. • Assisting customers with configuring our tools to protect against the latest vulnerabilities • Knowledge with a vast array of endpoint tools • Debugging and diagnosing bugs/known issues • Recreating bugs in a virtual environment and submitting findings to development • Fixing performance issues • Providing solutions in a timely objective manner



Formula Networks Ltd.

• Ireland
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Technician

  • Oct 2016 - Jun 2018

  I previously worked as the sole IT technician at a college with almost 800 students. This means I was responsible for everything from the network, imaging and deployment of PCs, admin and inventory of stock, as well as the installation and maintenance of specific software and equipment for the specialised courses (Sound Engineering, Radio, Digital Media etc) Key Achievements • Implementing and maintaining the local IT ticketing system to help lower the resolution time of recurring issues and keep a log of such problems. • Collecting and correlating information related to the IT requirements of each course and the college as a whole. Using these requirements, I order, catalogue and implement these IT solutions. • I worked autonomously while being the only point of contact for the college with relation to any and all IT issues and queries. • Performed troubleshooting on issues with servers and the endpoints used within the college.



Westbourne IT Solutions

• Service Desk Agent

  • Jul 2014 - Oct 2016

  I previously worked as a Service Desk Engineer providing technical support to a single client with a worldwide presence. I am working providing technical support to users worldwide from issues ranging from Windows machines, iPads and their own mobile devices. Key Achievements • Providing high level of service and customer satisfaction by resolving issues as quickly as possible. • Provide technical support to users with varying levels of IT knowledge and competence. As well as working with different teams each with different areas of expertise. • Utilised an advanced knowledge of Active Directory, VMware Administrator Console, Virtual Private Networks (VPN), RSA (EMC2) and Microsoft Exchange Console. • Worked as head of the Medical Affairs team providing specialised support to a specific team of users.



Amazon

• Bangladesh
• Advertising Services
• 1 - 100 Employee

• Customer Service Associate

  • Oct 2013 - Jan 2014

  I completed a 3 month contract at Amazon over their peak holiday period. I gained valuable customer service experience in a company with world renowned customer service. Key Achievements • I worked providing technical support to users of the Amazon Kindle products. • I also worked during the launch of Amazon's latest Customer Service tool, Mayday, which provides customers with real-time support over video chat. I completed a 3 month contract at Amazon over their peak holiday period. I gained valuable customer service experience in a company with world renowned customer service. Key Achievements • I worked providing technical support to users of the Amazon Kindle products. • I also worked during the launch of Amazon's latest Customer Service tool, Mayday, which provides customers with real-time support over video chat.



Laya Healthcare

• Ireland
• Insurance
• 300 - 400 Employee

• Software Developer

  • Apr 2011 - Sep 2012

  I began work as part of work experience for my college degree and then gained proceeded to gain full time employment. Began in a data entry capacity but soon escalated to a valued member of the software development team. Key Achievements • Maintained, as part of a team, the legacy computer system that is used by the company. • Managed the queue of interactions for the Software Development team. • Worked in a helpdesk capacity solving issues with the company's computer system. I began work as part of work experience for my college degree and then gained proceeded to gain full time employment. Began in a data entry capacity but soon escalated to a valued member of the software development team. Key Achievements • Maintained, as part of a team, the legacy computer system that is used by the company. • Managed the queue of interactions for the Software Development team. • Worked in a helpdesk capacity solving issues with the company's computer system.