Enzo Zafra
Software Engineer at Stripe- Claim this Profile
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English Native or bilingual proficiency
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Filipino Native or bilingual proficiency
Topline Score
Bio
Credentials
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Amazon Web Services Solutions Architect Associate
Amazon Web Services (AWS)Oct, 2019- Nov, 2024
Experience
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Stripe
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United States
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Software Development
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700 & Above Employee
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Software Engineer
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Jan 2022 - Present
Money Movement & Storage Money Movement & Storage
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Square
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United States
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Software Development
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700 & Above Employee
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Software Engineer
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Apr 2021 - Jan 2022
Payments Platform - Ledger Payments Platform - Ledger
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Intuit
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United States
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Software Development
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700 & Above Employee
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Software Engineer 2
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Jul 2020 - Apr 2021
Conversational UI (CUI) – Voice Assistants • Led, architected, and worked with other cross-functioning teams to deliver the Intelligent Voice Assistant Authentication program; allowing users to authenticate their voice session and self-serve account management actions. Estimated cost savings of $1.5 million in the first year through the reduction of agent call transfers for the first 2 experimental use cases. • Contributed to delivering QuickBooks and TurboTax Voice Assistants… Show more Conversational UI (CUI) – Voice Assistants • Led, architected, and worked with other cross-functioning teams to deliver the Intelligent Voice Assistant Authentication program; allowing users to authenticate their voice session and self-serve account management actions. Estimated cost savings of $1.5 million in the first year through the reduction of agent call transfers for the first 2 experimental use cases. • Contributed to delivering QuickBooks and TurboTax Voice Assistants allowing Intuit to shift from a vendor and providing Intuit savings of $10 million a year and quicker delivery of new features and content. Improved customer experience by personalization of experiences and AI models. • Delivered an internal Slack bot powered by the CUI Platform during a Hackathon. Allows the creation of a new bot capable of answering FAQs with 0 lines of code and increasing engineering productivity.
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Software Engineer
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Apr 2019 - Jul 2020
CUI Platform & Digital Assistants • Directly contributed to expanding the CUI Platform from 2 to 25+ conversational experiences and scaled the platform from 900,000 customers to over 30 million customers. • Led the development of TurboTax Digital Assistant V2 with orchestration of additional front-end applications and a live agent handover in TurboTax Online, resulting in a 60% decrease in support phone calls and an estimated savings of $75 million in TY19 • Delivered… Show more CUI Platform & Digital Assistants • Directly contributed to expanding the CUI Platform from 2 to 25+ conversational experiences and scaled the platform from 900,000 customers to over 30 million customers. • Led the development of TurboTax Digital Assistant V2 with orchestration of additional front-end applications and a live agent handover in TurboTax Online, resulting in a 60% decrease in support phone calls and an estimated savings of $75 million in TY19 • Delivered platform capabilities allowing non-technical conversation designers to develop digital assistant conversations with reduced engineering support.
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SMA Consulting Ltd.
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Canada
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Civil Engineering
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1 - 100 Employee
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Software Engineering Student
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May 2018 - Jan 2019
• Develop new features and bug fixes for the Simphony.NET – A discrete event simulation software. (https://www.ualberta.ca/engineering/research/groups/construction-simulation/simphony) • Plan and architect a full new user interface redesign for SMA’s internal cost and schedule risk quantification software tool • Develop the risk quantification software tool from the ground up using the Windows Presentation Foundation (WPF) framework • Work closely with project managers and… Show more • Develop new features and bug fixes for the Simphony.NET – A discrete event simulation software. (https://www.ualberta.ca/engineering/research/groups/construction-simulation/simphony) • Plan and architect a full new user interface redesign for SMA’s internal cost and schedule risk quantification software tool • Develop the risk quantification software tool from the ground up using the Windows Presentation Foundation (WPF) framework • Work closely with project managers and consultants while development of software to tailor the requirements to the needs of their clients Show less • Develop new features and bug fixes for the Simphony.NET – A discrete event simulation software. (https://www.ualberta.ca/engineering/research/groups/construction-simulation/simphony) • Plan and architect a full new user interface redesign for SMA’s internal cost and schedule risk quantification software tool • Develop the risk quantification software tool from the ground up using the Windows Presentation Foundation (WPF) framework • Work closely with project managers and… Show more • Develop new features and bug fixes for the Simphony.NET – A discrete event simulation software. (https://www.ualberta.ca/engineering/research/groups/construction-simulation/simphony) • Plan and architect a full new user interface redesign for SMA’s internal cost and schedule risk quantification software tool • Develop the risk quantification software tool from the ground up using the Windows Presentation Foundation (WPF) framework • Work closely with project managers and consultants while development of software to tailor the requirements to the needs of their clients Show less
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City of Edmonton
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Canada
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Government Administration
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700 & Above Employee
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Communications Engineering Student
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Jan 2017 - Aug 2017
• Developed modules/software to implement new features and integrate network devices into LibreNMS, an open-source network management software. The modules were contributed back to the open-source community. (https://librenms.org) • Compiled and detailed inventory and traced legacy wiring installations for 700 telephones in preparation for a city wide VoIP upgrade for ETS • Configured, troubleshooted, and installed Opengear out-of-band console servers and Cisco managed… Show more • Developed modules/software to implement new features and integrate network devices into LibreNMS, an open-source network management software. The modules were contributed back to the open-source community. (https://librenms.org) • Compiled and detailed inventory and traced legacy wiring installations for 700 telephones in preparation for a city wide VoIP upgrade for ETS • Configured, troubleshooted, and installed Opengear out-of-band console servers and Cisco managed network switches • Implemented a database cluster and setup backup capabilities • Tested features of various new devices to advice their suitability for ETS (including powered fiber, PDUs and emergency phones) • Developed scripts, tasks and RedHat Ansible templates for automating the configuration of new devices Show less • Developed modules/software to implement new features and integrate network devices into LibreNMS, an open-source network management software. The modules were contributed back to the open-source community. (https://librenms.org) • Compiled and detailed inventory and traced legacy wiring installations for 700 telephones in preparation for a city wide VoIP upgrade for ETS • Configured, troubleshooted, and installed Opengear out-of-band console servers and Cisco managed… Show more • Developed modules/software to implement new features and integrate network devices into LibreNMS, an open-source network management software. The modules were contributed back to the open-source community. (https://librenms.org) • Compiled and detailed inventory and traced legacy wiring installations for 700 telephones in preparation for a city wide VoIP upgrade for ETS • Configured, troubleshooted, and installed Opengear out-of-band console servers and Cisco managed network switches • Implemented a database cluster and setup backup capabilities • Tested features of various new devices to advice their suitability for ETS (including powered fiber, PDUs and emergency phones) • Developed scripts, tasks and RedHat Ansible templates for automating the configuration of new devices Show less
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MegaSys Computer Technologies
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Canada
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Telecommunications
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1 - 100 Employee
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Software Development and Assurance Student
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May 2016 - Aug 2016
• Developed a program in C# (WPF) that parses information from a file or user inputs and stores it into an SQL database for querying. • Created detailed, comprehensive and well-structured test plans and test cases • Worked closely with developers to suggest features that will help meet clients needs. • Delivered thorough QA testing reports that determined product quality and release readiness. • Documented software defects using bug tracking system and reported defects involving… Show more • Developed a program in C# (WPF) that parses information from a file or user inputs and stores it into an SQL database for querying. • Created detailed, comprehensive and well-structured test plans and test cases • Worked closely with developers to suggest features that will help meet clients needs. • Delivered thorough QA testing reports that determined product quality and release readiness. • Documented software defects using bug tracking system and reported defects involving program functionality, output, online screen and content to software developers. Show less • Developed a program in C# (WPF) that parses information from a file or user inputs and stores it into an SQL database for querying. • Created detailed, comprehensive and well-structured test plans and test cases • Worked closely with developers to suggest features that will help meet clients needs. • Delivered thorough QA testing reports that determined product quality and release readiness. • Documented software defects using bug tracking system and reported defects involving… Show more • Developed a program in C# (WPF) that parses information from a file or user inputs and stores it into an SQL database for querying. • Created detailed, comprehensive and well-structured test plans and test cases • Worked closely with developers to suggest features that will help meet clients needs. • Delivered thorough QA testing reports that determined product quality and release readiness. • Documented software defects using bug tracking system and reported defects involving program functionality, output, online screen and content to software developers. Show less
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Education
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2015 - 2019
University of Alberta
Bachelor of Engineering (B.E.) Co-op, Computer Engineering
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