Concierge Services

• Nov 2022 - Present

Technical Support Analyst

• Nov 2021 - Nov 2022

@ FacebookInvestigate and prioritize advertising issues, escalating to a specialist when appropriate for further troubleshooting or de-bugging. Discern product confusion from bugs, identify solutions, and advise the sales team advertisers to accomplish the advertisers desired outcome. Effectively and concisely communicate resolution, technical resolution, workarounds, or product confusion to the filers. Partner with product support group specialists to identify solutions to advertising bugs and product confusion. Facilitate a high-end customer experience related to support for advertising bugs.

Card Services Customer Operations Specialist

• Mar 2021 - Nov 2021

Dealing with all types of cards: Debit, Credit and Business. Reporting fraudulent transaction and/or, lost/stolen cards. Responsible for answering any statement related query, amending payment cycles, educating on arrears, and suggesting the best things to do when it comes to that matter. Block and re-issue when necessary, processing disputes when in accordance with policies. Enrolling customers to Europe’s latest security layer – named SCA. Dealing with all types of cards: Debit, Credit and Business. Reporting fraudulent transaction and/or, lost/stolen cards. Responsible for answering any statement related query, amending payment cycles, educating on arrears, and suggesting the best things to do when it comes to that matter. Block and re-issue when necessary, processing disputes when in accordance with policies. Enrolling customers to Europe’s latest security layer – named SCA.

Call Agent

• Sep 2020 - Mar 2021

@ NikeInteract and provide support to customers on a major e-commerce platform by being the customer first point of contact. Solving general issues with best advise possible based on the company’s procedures and policy. Processing returns, issuing refunds and intermediating transactions. @ NikeInteract and provide support to customers on a major e-commerce platform by being the customer first point of contact. Solving general issues with best advise possible based on the company’s procedures and policy. Processing returns, issuing refunds and intermediating transactions.