Instructor of Administrative Assistant, GED, Introduction to Computers, QuickBooks, & Spanish

• Jul 2018 - Present

• Provide a full range of services for adult students with diverse backgrounds to meet their employment and training needs, including instruction, assessments, referrals to other classes or training programs, job development contacts and placement services to advance professionally. • Instructor for: Administrative Assistant, Office Practice/GED, QuickBooks, NCCER, ACT, and Spanish. • Analyze and interpret data to determine the educational needs of others, developing formal educational or training programs/classes, and teaching or instructing others. • Initiate, facilitate, and moderate classroom discussions. • Prepare course materials, such as syllabi, homework assignments, handouts, and deliver lectures to on topics such as financial accounting, principles of marketing, and operations management. • Entrance of courses information in the Moodle System for the Continuing Education Workforce Development. • Establish clear objectives for all lessons, units, and projects and communicate those objectives to students, and evaluate and grade students' class work, assignments, and papers. • Observe and evaluate students' work to determine progress and make suggestions for improvement, and determine qualifications, limitations, abilities, interests, and other individual characteristics. • Adapt teaching methods and instructional materials to meet students' varying needs, abilities, and interests. • Administer oral, written, or performance tests to measure progress and to evaluate training effectiveness. • Prepare students for further education by encouraging them to explore learning opportunities and to persevere with challenging tasks, provide career development assistance and refer to supportive services. • Utilize a variety of software applications: Microsoft 365, Moodle, QuickBooks, ACT Administrator, and NCCER. Show less

Career Advisor

• May 2019 - Apr 2021

• Work daily as part of the Career Center Integrated Service Delivery Teams and provide collaboration of skills and support for employers, job seekers, and partners needs. • Provide a full range of supportive services for career development and meet employment and training needs, including assessments, Eligibility Assessment Interviews, referral to jobs, and job training programs, job development contacts, and placement services. • Assist customers with developing plans to prioritize, organize, specific goals, while analyzing skill sets, preparing resumes, and written documentation in support of all customers communicating orally or in written form to a variety of audiences. • Career Center lead for Limited English Proficiency participants, provide monthly reports, in addition to monitoring the Spanish AWS Call Center in support of the State inclusion efforts. • Contact businesses by phone and in person to discuss general services and job listing to ensure the required competencies minimum education and experience are met. • Utilize NCWorks and a variety of software applications to input and retrieve data, create flyers, PowerPoint presentations, and pamphlets in support of the goals of the organization. • Career Center Team member in support of Social Media platforms: Facebook, Nextdoor, LinkedIn, and Twitter. • Attend training sessions or professional meetings and cross train in a variety of services to develop or maintain professional knowledge. • Created supported interactive documents on Excel to manage the employees’ records. Show less

Administrative Assistant II

• May 2019 - Oct 2019

Occupational Support ADM.

• Jul 2018 - May 2019

• Provided instruction to older adults with diverse backgrounds to increase knowledge of Introduction to Computers. • Observed and evaluated students' work to determine progress, provide feedback, and made suggestions for improvement. • Presented lectures and conducted discussions to increase students' knowledge and competence using visual aids, such as graphs, charts, videotapes, and slides. • Assisted the Director for Occupational Extension Continuing Education on the entrance of courses information in the software application Moodle System for the Continuing Education Workforce Development. • Supervised and monitored students' use of tools and equipment. • Created supported interactive documents on Microsoft Office Excel to manage the students’ records. Show less

Administrative Assistant III/Interpreter

• Apr 2010 - Feb 2013

• Customer Service, Data Entry, Answering phone calls, and Interpreter.• Work as part of a team answering multi-line telephone, providing information to callers, taking messages, or transfer calls to appropriate individuals.• Greeted visitors or callers and handled their inquiries or direct them to the appropriate persons according to their needs.• Created, maintained, and entered information preparing written documentation into databases.• Used computers for various applications, such as database management or word processing. • Operated office equipment, such as fax machines, copiers, or phone systems.• Greeted customers, patrons, or visitors and referred customers to appropriate personnel.• Analyzed information evaluating results to choose the best solution and solve problems.• Effectively assisted customers with diverse backgrounds with little to no assistance. Show less

Spanish Interpreter

• Oct 2007 - Apr 2010

• Provided Costumer Service assistance with filing applications for: Food Stamps, Medicaid, Child Support Agency, Work First (TANF), via software applications helping clients with translations as Interpreter. • Maintain organizing of the file rooms and offices around the DSS department.• Follow ethical codes that protect the confidentiality of information.• Translate messages simultaneously or consecutively into specified languages, orally, maintaining message content, context, and style as much as possible.• Listen to speakers' statements to determine meanings and to prepare translations as necessary.• Compile terminology and information to be used in translations, including technical terms such as those for legal or medical material.• Read written materials, such as legal documents and rewrite material into specified language.• Assisted customers with diverse backgrounds. Show less

Service Activity Coordinator

• Mar 2006 - Sep 2006

• Assisted the communities to develop their own small business. • Provided information and tools on how to open a small business variety of software applications and technologies. • Provided information of the processes they would need to do or to settle a small business. • Instructed in the use bookkeeping and how to produce forms in computer for a better use of time. • Analyzed internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records. • Conducted classes to teach procedures on how to obtain the right information, documentation, and communication with the right channels before establishing the future small business. Show less

Manager

• May 1994 - Jul 2004

• Started as a regular employee and escalated to a Manager in a matter of 1½ years. • Promoted to Operations Manager and Administration of the movie theater. • Implemented, maintain, and review payroll processing systems to ensure timely and accurate processing of payroll transactions including salaries, benefits, garnishments, taxes, and other deductions. Ensures accurate and timely processing of payroll updates including new hires, terminations, and changes to pay rates. • Manage high quantities of cash, assignment distribution to employees daily, overseeing the daily and weekly inventories, purchases, and auditing advertisements, and theater machine operator. • Reviewed purchases statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement. • Directed and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products. • Directed administrative activities directly related to making products or providing services. • Prepared staff work schedules and assign specific duties. Show less