Operations Manager HAP Kosovo

• Feb 2019 - Present

Security Consultant (International Trainer)

• Jan 2016 - Present

Analysing the client’s assets and identifying which security measures are needed: Interviewing clients to identify possible security threats; establishing the necessary security parameters; and deciding on the best security measures available. Establishing security protocols and policies, as well as designing security plans to protect the client’s assets: Creating a set of rules and security standards; designing policies to protect the client’s interests; and implementing security measures, providing technical supervision and advice as required.Meeting with clients: Explaining security protocols and measures to clients. Running vulnerability tests, performing risk assessment tests, analysing, presenting reports. Hiring and training new members of the team, assigning tasks, coordinating and supervising all team activities; and assessing emergency situations and coordinating an appropriate response.

Project Manager & Cash in Transit Guards

• Jan 2012 - Feb 2019

Occupation or position held; Main activities and responsibilities Ensuring the effective, application of security related procedures as defined by HAP /CIT standards including”The CIT Manager has overall command of CIT operations reporting to the Country Director, with key staff SPVR and CIT 2IC reporting directly to management.The CIT Manager is responsible for ensuring the effective management of CIT services to clients within the scope of HAP operational procedures, duty of care to staff and HAP OPSEC. Name and address of employer; Ekrem Rexha 28, 10000 Prishtine (Kosovo) Type of business or sector Cash in Transit Service

Project Manager

• Jan 2010 - Jan 2012

Occupation or position held; Main activities and responsibilities Conduct a meeting with your client primary POC scheduled once per fortnight.Conduct ad-hoc meetings/discussions with Regional Coordinators of client during site visits Conduct phone calls with Regional Coordinators of client scheduled 2 per month on a rotating basis. Ensure that ALL contact information for all clients POC are entered into HAP Outlook Contact Base.Lead on complaints process Any complaint is managed according to HAP Complaints Process Only interface with client during complaint managementDevelop a working roster for Regional Supervisors on a monthly.Development of written procedures where a gap in procedure has been identified and issue the procedure in Albanian and English.Supervisors enter their roster activities into the Outlook Calendar /contact System by the last day of the month prior to the roster time period. Name and address of employer; Ekrem Rexha 28, 10000 Prishtine (Kosovo) Type of business or sector

Senior Supervisor

• Jan 2009 - Jan 2010

Occupation or position held; Main activities and responsibilities To ensure effective general Management Administration of your roleManagement/AdministrationTo ensure effective management of SSG Training AdministrationResponsible to ensure that HAP SSG Sector Supervisors participate in the design and construction of HAP SSG training curriculum under your and that of the Operations Manager – Kosovo. This includes collective team training and content review as well as building trainers notes and other training aides relevant to the subjects given.Responsible for ensuring the following;All training they intend to carry out is scheduled and that schedule is available to other SSG Sector Supervisors for information.All scheduled training is effectively advertised and communicated to those staff they have identified for such training and that they (the staff) present themselves on time and appropriately dressed for scheduled training. All training resources, manuals, content, aides and the training room are pre-prepared and available on the day of your scheduled training and that they are fully prepared for the training they are to undertake.Staffs who fail to reach the acceptable standard required during training are identified and re-training is scheduled and undertaken.To ensure effective management of Site Incident Management

Sector Supervisor

• Jan 2007 - Jan 2009

Occupation or position held Sector Supervisor and Security Personnel Main activities and responsibilities As part of a 4 man SSG Management responsible for the delivery of SSG services to HAP clients within your designated sector in Kosovo while maintain a high degree of professional standards set by HAP senior managers both during your assigned primary role and also during ad-hoc tasks as required assume a command and control responsibility from time to time including the delivery of team oriented training to your staff within your sector and staff from other sectors as required.Access control of fleet based vehicle including the registration the vehicle in and out as well as driver identification detail.Monitoring room activates utilizing CCTV theology, telephonic alarms notification and external mobile security patrol support.Security of critical infrastructure such as IT severs technology, alarms configuration and activation.Patrolling both as scheduled and in response to requirements.

EULEX Contractor & Mission in Kosovo

• 2010 - 2012

Security Service Provider ,As a Project Manager for all over the project of the more than 300 employs deliver the physical service to the EULEX Mission in Kosovo

Regional Investigation Oficer

• Jan 2002 - Jan 2004

Police Team Leader

• Jan 2001 - Jan 2002