Enrique Yepez Gómez
Logistics Coordinator at Sorteos Tec- Claim this Profile
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English Full professional proficiency
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French Professional working proficiency
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Spanish Native or bilingual proficiency
Topline Score
Bio
Veronica Ruiz
Enrique is a hard worker and professional team player, both very bright and quite motivated. He is a quick learner and has shown the ability to work under pressure. I am confident he will have a successful career.
MARIBEL BRICEÑO
Como ejecutivo de Negocio Pyme en Mercantil Banco demostró excelentes aptitudes de negociación y venta cruzada de los productos dirigidos al sector Pyme, así como excelente capacidad de análisis financiero para el estudio de aprobaciones de crédito, atención a los clientes y alcance los niveles de meta y rentabilidad esperada.
Veronica Ruiz
Enrique is a hard worker and professional team player, both very bright and quite motivated. He is a quick learner and has shown the ability to work under pressure. I am confident he will have a successful career.
MARIBEL BRICEÑO
Como ejecutivo de Negocio Pyme en Mercantil Banco demostró excelentes aptitudes de negociación y venta cruzada de los productos dirigidos al sector Pyme, así como excelente capacidad de análisis financiero para el estudio de aprobaciones de crédito, atención a los clientes y alcance los niveles de meta y rentabilidad esperada.
Veronica Ruiz
Enrique is a hard worker and professional team player, both very bright and quite motivated. He is a quick learner and has shown the ability to work under pressure. I am confident he will have a successful career.
MARIBEL BRICEÑO
Como ejecutivo de Negocio Pyme en Mercantil Banco demostró excelentes aptitudes de negociación y venta cruzada de los productos dirigidos al sector Pyme, así como excelente capacidad de análisis financiero para el estudio de aprobaciones de crédito, atención a los clientes y alcance los niveles de meta y rentabilidad esperada.
Veronica Ruiz
Enrique is a hard worker and professional team player, both very bright and quite motivated. He is a quick learner and has shown the ability to work under pressure. I am confident he will have a successful career.
MARIBEL BRICEÑO
Como ejecutivo de Negocio Pyme en Mercantil Banco demostró excelentes aptitudes de negociación y venta cruzada de los productos dirigidos al sector Pyme, así como excelente capacidad de análisis financiero para el estudio de aprobaciones de crédito, atención a los clientes y alcance los niveles de meta y rentabilidad esperada.
Credentials
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IELTS
Cambridge Assessment EnglishAug, 2019- Sep, 2024 -
DELF
French Ministry of Education
Experience
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Sorteos Tec
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Mexico
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Non-profit Organizations
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100 - 200 Employee
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Logistics Coordinator
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Mar 2020 - Present
Responsibilities: support achievement of sales goals through optimal logistics services (delivery & collection). Monitor performance of over 200+ external operators. Daily, weekly and monthly tracking and review of KPIs. Define, implement and followup on operational adjustments. Define new processes and improve existing ones to optimize operations. Maximize performance and development of a team of 4 members, setting clear goals and providing guidance.Main achievements: implement a monitoring process that provides detailed KPI feedback to operators, salesmen, suppliers and internal customers. Succesfully migrate from internal delivery workforce to third party logistics while maintaining operational continuity. Achieve yearly cost saving goal by ensuring optimal delivery capacity. Show less
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Sales Support Leader
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Nov 2018 - Mar 2020
Responsibilities: lead a shared services team in providing operational support to sales representatives. Help achieve commercial revenue goals by designing and implementing timely commercial data reports. Define and implement processes to deliver efficient service. Improve performace through constant feedback to 13 team members.Main achievements: Increase customer satisfaction level from 7.7 to 8.8 in one year, through process improvements and staff training.
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Banregio
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Mexico
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Banking
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700 & Above Employee
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Contact Center Strategy Manager
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Mar 2018 - Sep 2018
Responsibilities: Generate data based strategies to improve Voice of the Customer (VoC) metrics like Net Promoter Score (NPS), Customer Satisfaction (CSAT) and Customer Effort Score (CES). Use VoC data to define and implement process improvements in collaboration with other business areas. Include VoC metrics in performance management of team members to drive results. Main achievements: Improvement of 3 points on Net Promoter Score (NPS) and 1 point on Customer Satisfaction (CSAT) in one quarter, as a result of the effective implementation of defined strategies. Show less
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Santander Mexico
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Mexico
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Banking
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700 & Above Employee
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Business Account Executive
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Jun 2017 - Mar 2018
Responsibilities: Gain deep understanding of client's business to offer solutions. Assure positive customer experience in every interaction with Santander. Develop the assigned client portfolio through cross-selling and excellent service. Analyze financial statements and present recommendations. Manage early collection of past due accounts and negotiate payment. Coordinate product implementation with specialized units. Main achievements: Increase client portfolio in 15% through new customers and recovering business from current clients. Score of 86,6% in AMIB certificate courses. Show less
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GM Financial
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United States
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Financial Services
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700 & Above Employee
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Customer Service Supervisor
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Oct 2014 - Nov 2016
Responsibilities: Monitor KPI performance to ensure service levels. Coach 16 team members to design and implement process improvement initiatives that reduce customer wait times and increase efficiency. Motivate team members to participate in crosstraining activities between peers, while providing operational continuity. Constantly update customer accounts through direct oversight of debit, payment aplication and billing processes. Maintain optimal processes through periodical assessment and documentation. Main achievements: Drive customer satisfaction from 72% to 85% in 2 years by reducing customer wait times in 25%. Coach team members to identify and implement 26 continuous improvement initiatives. Show less
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Banesco Banco Universal
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Venezuela
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Banking
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700 & Above Employee
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Relationship Manager, Corporate Banking
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Sep 2013 - Jul 2014
Responsibilities: Actively manage 23 clients with yearly revenues above USD$ 100 million. Leverage market and client knowledge into business opportunities. Coordinate product deployment with specialized business units. Assess financing and credit line applications and present recommendations. Manage collection of assigned debt portfolio. Motivate and develop staff. Main achievements: Lead over 20% growth on assigned investment portfolio through client development. 100% of credit lines renewed before expiration. Show less
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BBVA
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Spain
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Banking
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1 - 100 Employee
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Intern Corporate & Investment Banking
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May 2012 - May 2013
Responsibilities: Research potential institutional clients to determine possible business opportunities. Monitor loans, guarantees and derivatives contracts linked to credit rating covenants. Elaborate business proposals and presentations for clients and internal committees. Learn about Institutional clients and the kind of products they demand. Main achievements: Help create and manage a client database that optimized the operations pipeline. Responsibilities: Research potential institutional clients to determine possible business opportunities. Monitor loans, guarantees and derivatives contracts linked to credit rating covenants. Elaborate business proposals and presentations for clients and internal committees. Learn about Institutional clients and the kind of products they demand. Main achievements: Help create and manage a client database that optimized the operations pipeline.
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Banco Mercantil
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Venezuela
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Banking
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700 & Above Employee
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Business Account Excecutive
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Jan 2007 - Mar 2010
Responsabilities: Drive healthy growth of the assigned client portfolio. Generate recurring business opportunities by maintaining constant contact with our clients and prospects. Analyze client´s financial statements to properly assess their leverage and repayment capacity. Monitor and manage portfolio KPIs (delinquency, maturities, collections, rates, new loans, client concentration). Detect clients needs and requirements and offer quality and timely service. Main achievements: Lead credit portfolio growth within our branch achieving 1st place in 2 years (from 3rd). Achieved or exceeded cross-selling goals for POS, internet banking, corporate credit cards, among others. Obtained a grade of 94% in the Credit Analysis Certification Program (1st place). Show less
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CANTV
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Venezuela
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Telecommunications
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700 & Above Employee
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Tresury Internship, Cashflow Unit
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May 2006 - Nov 2006
Provide support for daily cashflow forecasts, by downloading, analizing and reconciliating bank statements for all of the company`s accounts. Calculate available funds available to meet obligations or to invest in low risk, fixed income instruments Provide support for daily cashflow forecasts, by downloading, analizing and reconciliating bank statements for all of the company`s accounts. Calculate available funds available to meet obligations or to invest in low risk, fixed income instruments
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Translator
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Jan 2000 - Aug 2005
Spanish translation of Software Development & Requirements Administration courses, under Rational Unified Process Fundamentals. Spanish translation of Software Development & Requirements Administration courses, under Rational Unified Process Fundamentals.
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Education
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2010 - 2011
Universidad de Alcalá
Master's Degree, Banking and Finance -
2001 - 2006
Universidad Catolica Andres Bello
Licenciado en Administración de Empresas, Business Administration and Management, General
Community
