Experience

Grand Pacific Resorts

• United States
• Hospitality
• 200 - 300 Employee

• Supervisor

  • Jul 2015 - Present

  • Keep records of interactions and transactions: recording details of inquiries, complaints, comments, and actions taken • Resolve complaints and answer questions regarding policies and procedures • Supervise and correct errors of office and service employees to ensure adherence to quality standards, deadlines, and proper procedures • Provide training to new employees • Evaluate current employees’ job performance and conformance to regulations and advise appropriate action when needed • Develop and update SOPs, policies, training modules, informational documents, and work schedules according to budgets and workloads Show less



Luna Grill

• United States
• Food and Beverage Services
• 100 - 200 Employee

• Shift Lead

  • May 2013 - Mar 2015

  • Maintained high standards and held staff accountable for their daily duties • Developed staff to anticipate guest needs and exceed expectations • Performed nightly closing duties: cash handling, proper cleaning procedures, inventory prep, and ordering supplies • Maintained high standards and held staff accountable for their daily duties • Developed staff to anticipate guest needs and exceed expectations • Performed nightly closing duties: cash handling, proper cleaning procedures, inventory prep, and ordering supplies



Logo Expressions, Inc.

• United States
• Advertising Services
• 1 - 100 Employee

• Graphic Designer

  • Jun 2012 - Mar 2015

  • Carefully tallied products to ensure accuracy of the purchase order • Finalized packaging for shipping • Meticulously followed corporate guidelines to enable brand consistency across marketing platforms • Prioritized workload to effectively complete concurrent projects in a timely manner • Carefully tallied products to ensure accuracy of the purchase order • Finalized packaging for shipping • Meticulously followed corporate guidelines to enable brand consistency across marketing platforms • Prioritized workload to effectively complete concurrent projects in a timely manner