Experience

Lovepac

• Canada
• Packaging and Containers Manufacturing
• 1 - 100 Employee

• • Aug 2022 - Present

• • Aug 2018 - Present

  • Provided primary customer support to internal andexternal customers.• Maintained customer satisfaction with forward thinkingstrategies focused on addressing customerneeds and resolving concerns.• Coordinate all the activities related to the account.(PO, Shipment, Invoicing, customer claims, etc.)• Support and direct the customer in a constant way.• Support the financial area with the invoicing andmanagement of pediments.• Support and help all the activities that the generalmanager request.• Monitor the satisfaction of the customer.• Monitor the inventory (finish goods) are in thecorrect levels to cover the request for the customers.Attend customer in the escalations and be thecontrol point.• Collaborated with staff members to enhancecustomer service experience and exceed teamgoals through effective client satisfaction rates. Show less



Nefab México

• Zapopan y alrededores, México

• Senior Customer Service

  • Oct 2015 - Jul 2018

  • Provide Support to Customer Service Management into team´s coordination; Provide Support to CS management in order to meet the goal of Customer service team; OTD report & KPI´s reports; Provide Customer Solutions in order to approach Customer´s satisfaction; Direct contact with planning, Production, Traffic and purchasing team in order to meet Customer satisfaction; Purchase Order processing; Production follow up; Coordination of shipments of material to the client; Control of inventory levels • Provide Support to Customer Service Management into team´s coordination; Provide Support to CS management in order to meet the goal of Customer service team; OTD report & KPI´s reports; Provide Customer Solutions in order to approach Customer´s satisfaction; Direct contact with planning, Production, Traffic and purchasing team in order to meet Customer satisfaction; Purchase Order processing; Production follow up; Coordination of shipments of material to the client; Control of inventory levels



Technicolor Creative Studios

• United States
• Entertainment Providers
• 700 & Above Employee

• • Dec 2014 - Jul 2015

  • Responsible for data collection, analysis, coordination, entry and loading of Master Data into SAP, including bill of materials, purchasing info records, versions of cross reference information. Work closely with the client UPHE (Universal Paramount Home Entertainment) on update promotional tracking information; create, maintain & update project folders. Manage and assign work load within team members (14 members), give a follow up for all different revisions, questions from inside and outside of customer service department, resolving doubts and questions from team members and others. Creation of reports as Productivity, Error Rate, Work in progress, etc. Show less

• • Jul 2012 - Dec 2014

  • Provide as needed support to Order Entry or Master Data with keying Purchase Orders, Bill of Materials and single items into the customer system for 2 different customers, process Purchase Orders into Technicolor’s system, giving support to Scheduling, Order Entry (3 customers) and Master Data teams for 2 different customers, to get Sales Orders and Work Orders for the production floor, revise pricing on Purchase Orders and status, provide ETA. Direct contact with planning, production, traffic, Buyer in order to ensure all order be on time. Assign work load within team members, give a follow up for all different revisions, questions from inside and outside of customer service department, resolving doubts and questions from team members and others. Show less